Testimonials

Adriaan, Lindsay St, Neutral Bay:

My landlord, Jackie Saokaew, has done exceptional work over the past 12 months. Her professionalism and responsiveness has made my time renting an enjoyable experience, and I am very grateful for the care Croll has shown throughout my tenancy.
Mon, 20 Jan 2025

Sheelyn, Merlin St, Neutral Bay:

I was so impressed from my first visit to my property I then bought… Mayo was so professional and friendly. She was amazing through out the whole process of buying.
Always there for me when I needed her, nothing was a problem.
I would totally recommend Mayo and Croll Real Estate to anyone who is looking at buying a property. Thank you so much ..
Mon, 20 Jan 2025

Georgia, Milson Rd, Cremorne Pt:

I am so grateful for the exceptional service Andrew and Jordon provided at Croll Real Estate Neutral Bay. They got things moving fast and we're so helpful in finding my new rental. Extremely thankful!!
Mon, 20 Jan 2025

John, Falcon Street:

I was with Croll Real Estate Agency for almost three years, and my experience has been nothing short of exceptional. The landlord was incredibly kind and generous, providing us with a wonderful apartment and ensuring a positive renting experience throughout my tenancy.

Andrew Croll and Jackie consistently demonstrated fairness, professionalism, and understanding. Their support extended not only to the most recent unit we rented but also to a previous property managed by them. They were always approachable and considerate, which made renting through them such a positive experience.

A special mention goes to Mayo Ishibashi for her outstanding communication and support during my time with the agency. The team at Croll Real Estate Agency has always gone above and beyond to ensure a smooth and reliable renting experience.

It's been an absolute pleasure renting through Croll Real Estate Agency, and I highly recommend them to anyone looking for thoughtful and professional property management.

Thank you to the landlord, Andrew, Jackie, Mayo, and the entire team for your kindness and support over the years!
Mon, 16 Dec 2024

Eve, Falcon St, Neutral Bay:

Croll Real Estate and in particular Jordon and Andrew, are consummate professionals in marketing and selling real estate. In addition, they meet the individual needs of their clients at every stage of the process and provide regular and consistent feedback. Thoroughly recommended.
Thu, 15 Aug 2024

Deirdre, Doris Street, North Sydney:

I've been renting from Croll for 2.5 years now in North Sydney and they are a dream to rent from. In particular Mayo Ishibashi who has been my agent. She how's above and beyond to be extra attentive, very responsive and is a woman of action! As well as a fantastic personality making the entire experience even better.
Huge well done to Mayo and Croll for being such a reliable and attentive agency
Thu, 15 Aug 2024

Rory, The Esplanade, Mosman:

Jorge was an absolute pleasure to work with - making the whole process so smooth and efficient. I couldn't recommend Croll Real Estate enough.
Thu, 15 Aug 2024

David, Williams Parade, Dulwich Hill:

The whole Team from Croll were fantastic, they made the process of preparing the property for sale under the direction of Lesa very streamline, solving the small number of issues with the property quickly and efficiently. The sales team lead by Mayo kept us informed during the whole process. Croll have managed this property for many years, I can highly recommend them for all aspect of property management and the selling of property in Sydney.
Thu, 15 Aug 2024

Renae, Williams Parade, Dulwich Hill:

I had a wonderful experience working with Mayo Ishibashi at Croll Real Estate. Mayo was transparent, an excellent communicator, and exceptionally warm. The entire process went through seamlessly, and I would be delighted to work with Mayo again for another property purchase.
Thu, 15 Aug 2024

Jillian and Chris, Harrison St, Neutral Bay:

Dear Andrew and Lucia,

Thank you so very much for the fantastic job you did in selling our Cremorne house. It was quite a wrench moving on from a home we have loved for over 45 years but the professionalism and thoughtfulness you demonstrated during the process made it much easier. We valued your honest advice and continue to regard you with great integrity. The patient and persistent effort you put into the sale is very much appreciated.

Now beyond that, you have been a huge help in assisting us in negotiating with the agent to conclude the successful purchase of our next beautiful home. With a very busy schedule myself over the final days of the purchase, I could not have done it without you. So we are eternally grateful for your highly professional advice and assistance.

With kind regards

Jillian

Hon Jillian Skinner AM
Mon, 5 Aug 2024

Emily, Kurraba Rd, Neutral Bay:

Hi Lucia,

A quick note to share a thank you for your speedy response to help sort the plumbing job that got fixed this morning.

I've really appreciated your support being a tenant with you as the managing agent for the property.

Have a great weekend and thank you again!

Kind regards,

Emily
Sat, 15 Jun 2024

Cassie, Sailors Bay Rd, Northbridge:

I find it extremely easy renting through Croll and dealing with the team. Giving my thanks to Jackie S who made the whole process very streamlined and easy from start to finish. Jackie was very understanding, professional, and friendly. My queries were always answered promptly. Jackie was respectful when entering the property and most importantly respected the tenants living there.
Wed, 29 May 2024

Tia, Cranbrook Ave, Cremorne:

I am a buyers agent and recently purchased a property for my clients through Andrew and Mayo at Croll Real Estate. Given my role, I deal with agents constantly and I found Andrew & Mayo very professional, they have a great knowledge of the local market and their communication compared to many agents, was also professional.
Wed, 15 May 2024

Lesley, Mosman:

Almost as soon as we handed our home to the Crolls team for sale we knew it was in good hands. Andrew Croll is an amazingly knowledgeable real estate agent and Lesa Horntvedt is hard-working, meticulous and efficient. They have both been a pleasure to work with. Crolls did a fantastic job with the sale of our home and we can't recommend them highly enough.
Sat, 2 Mar 2024

Max, Cremorne:

We have recently been involved again with Croll Real Estate and, in particular Andrew Croll and Mayo Ishibashi. We can report that professionalism and integrity within their agency continues to increase. They are a pleasure to engage with.
Sat, 17 Feb 2024

Robyn, Neutral Bay:

Dear Andrew thank you very much for the excellent support, constant updates, and good advice. Highly recommend. 5 stars. Regards, Robyn.
Thu, 11 Jan 2024

Chantelle, North Sydney:

It has been such a pleasure dealing with Croll Real Estate as a renter. Mayo was my property manager for close to 3 years, every interaction from mandatory strata queries, home inspections to repairs she was so lovely to correspond with. Repairs were done in a timely manner, strata queries were sent regularly and Mayo was so respectful during home inspections. When I called through to the office or sent emails, staff were always helpful and were responsive. Thank you Croll Real Estate for your professionalism and kindness shown and a big shout out to Mayo for being such a lovely property manger.
Sat, 6 Jan 2024

João , Neutral Bay:

As a tenant, I have had an exceptionally positive experience with Croll. From the very beginning, Monica and Jorge stood out with their professionalism and dedication.
What truly set them apart was their commitment to make the whole process of renting really easy non-stressful.
Furthermore, their transparency and honesty throughout the process instilled a deep sense of trust.
If you're looking for a team that combines expertise, integrity, and a personalized touch, you found it.
Sat, 6 Jan 2024

Nathan Gillard,  :

Great people, to work with. Lesa very efficient and lovely.
Sat, 16 Dec 2023

Tom, Neutral Bay:

Jordon is a fantastic agent. He is personable and insightful during our consultations. Additionally, he is very well informed and highly organised. Would highly recommend.
Wed, 29 Nov 2023

Llewella, Neutral Bay:

Jordan was extremely genuine and we were very impressed with his attentiveness and reliability.
Wed, 29 Nov 2023

Karen, Randwick:

Croll has managed my property for over ten years. Every staff member I have dealt with has been professional, friendly and incredibly helpful. They have saved me a lot of stress and money over the years. Nothing is ever a problem at Croll and response to emergencies has been incredible. Never had a single issue! Highly recommended.
Wed, 29 Nov 2023

Thomas, Rangers Avenue, Mosman:

To whom it may concern, Andrew Croll was my managing agent for the recent purchase of my property in Mosman this year, 2023.
I found Andrew to be very approachable, friendly and had a relaxed yet informative professional attitude on all negotiations. He always made himself available and carried the sale through from start to finish flawlessly. He was a pleasure to deal with always returned phone calls promptly, I wouldn't hesitate highly recommending him for the sale or purchase of real estate.nRegards, Tom
Tue, 7 Nov 2023

Jan, Crows Nest Rd, Waverton:

Thank you so much Andrew and Monica for your dedication in selling Mums property. So much appreciated - I knew I had selected the right agents.
Tue, 7 Nov 2023

Vincent, Bray Street, North Sydney:

Hi Andrew,

Trust all is well, It's been some time since we last connected.

I just wanted to take a moment to express my sincere gratitude to Jorge and acknowledge his dedication in overseeing the property and tenants at 4 Bray Street, North Sydney.

Jorge's dedication truly stood out as he diligently pursued multiple quotes to address the persistent gate issue that has been a concern for a considerable period. What's truly remarkable is that he accomplished this task seamlessly while skillfully handling the expectations of the tenants.

Thank you Jorge, please keep up the great work you are doing.

Regards,

Vincent
Sat, 2 Sep 2023

Ariadna, Punch St, Mosman:

As a real estate agent Mayo Ishibashi ticks all of the boxes and more.

She is professional, hard-working and friendly.

I couldn't recommend her enough.

Previously to having her as my real state agent I had never rented a property in Australia and Mayo made the whole process really easy and straightforward.

From the initial inspection, through to signing of the lease and ultimately the keeping on track with my lease and legal obligations.

I particularly appreciated her patience, responsiveness and her willingness to help.

Whenever I have needed her help, Mayo had always be there for me, even outside working hours.
She is kind, gentle while also being super experienced and strategic about working with you as an agent.

Thanks Mayo for being such a great help and for being so professional and knowledgeable in providing a great outcome.
Wed, 30 Aug 2023

Monique, Illalong Avenue, North Balgowlah:

I can highly recommend Andrew, Mayo and Jacky having recently bought a property through them. They were professional, good communicators and very punctual with responding to queries. Thank you for assistance in this purchase.
Wed, 30 Aug 2023

Kate, Johnston St, Annandale:

I'm really happy with my experience with Croll Real Estate; both as managing agent and sales agent. I recently engaged Andrew and Jordon for a sale and chose them due to their experience and courteous dealings. They gave regular feedback, had good strategies, achieved a good result and was pleasant and easy to deal with.
Tue, 29 Aug 2023

Matthew, Illalong Avenue, North Balgowlah:

It was such a pleasure dealing with open and honest agents. Andrew, Jackie and Mayo are truly professional and very responsive. I would highly recommend listing your property with them.
Mon, 28 Aug 2023

Michelle, Shellcove Road, Kurraba Pt:

Monica and Andrew Croll made the entire selling process stress free. Their professionalism is to be commended.
Tue, 22 Aug 2023

Jane, Cremorne Road, Cremorne Point:

I greatly enjoyed working with the team at Croll to sell my property. Thank you to Andrew, Lesa and Mayo. They made the process easy and straightforward. I particularly appreciated their responsiveness, expertise and local knowledge.
Thu, 27 Jul 2023

Yee, Barton Rd, Artarmon:

Dear Mayo thank you so much for your help with our house rental here. We're glad to get a kind and thoughtful house owner from you. A big thank you to you, whenever we need help, you guide us with a simple process and easy to understand for us, and we appreciated your patience and expertise. You always act fast and reply promptly :) Good job!
Thu, 6 Jul 2023

Mike, McLeod Street, Mosman:

Lucia was trustworthy and a great pleasure to deal with. In fact, every member of Croll's team have been great. I recommend Croll to anyone who wants to find a real estate agency that truly cares!
Thu, 29 Jun 2023

Erica and Allister, Harriette Street, Neutral Bay:

Andrew Croll is a fantastic real estate agent who is friendly, professional, hard-working and thorough. He knows the local market well and goes above and beyond for his clients. Special shout out to his amazing team particularly Lesa and Jackie! We sold our place from overseas and couldn't have had a better experience.
Sat, 17 Jun 2023

Anthony, Wycome Road, Neutral Bay :

I am currently on my second lease as a tenant with Jackie at Croll. Her honest approach has been refreshing and I greatly appreciate the prompt, kind & stress-free communication. I highly recommend Jackie for anyone in search of a dedicated and supportive agent.
Wed, 14 Jun 2023

Nerys, Lane Cove:

Hi Andrew & Jordon,

Hope you have had a great week?

Just wanted to drop you both a note to thank you so much for helping me secure Pacific Highway Lane Cove. I have been looking for a property for at least the last 6 months to no success. The process has been long and painful as everything that I did like was either out of budget or was getting snapped up by another buyer before I considered making an offer!

I am very grateful that I made it to your email subscriber list and opened the 'off-market' opportunity that was Lane Cove. The apartment ticked the boxes for me and what I was looking for at this time.

Really appreciate your professionalism and patience in organising the negotiation and further the exchange of contracts all within a weekend! With that, I am looking forward to settlement in a few weeks.

Once again look forward to working with you in the future.

Thanks,
Nerys
Fri, 9 Jun 2023

Rowley, Pacific Highway, Lane Cove:

Another great result. Thanks Andrew to you and your team for your amazing support, which has been constant over many years. Your diligence, hard work ethic and communication is very much appreciated.
Tue, 6 Jun 2023

Lou and Doug, Rangers Road, Neutral Bay:

Lucia and Andrew were highly professional and great communication.
Sat, 13 May 2023

Chee, Lindsay Street, Neutral Bay:

Great experience with Mayo and Andrew from Croll Real Estate when purchasing my new home. They really went the extra mile to resolve tenancy piece to ensure the property vacancy process is well underway and smoothen up purchase process.
Sat, 13 May 2023

Ajith Ekanayake, 117A Pittwater Road, Hunters Road:

Hi Monica,

You are an exceptional managing agent for my property and always responsive, have a good understanding of the building and go above and beyond to make sure that the property is well maintained and looked after.

Your service levels as a Real Estate Agent are amazing and very attention to detail.
Monica, you're always promptly attending to issues and providing a great service to the landlord.

Croll, your company has been looking after my property for many years. Always excellent and attentive service by you and provide great market insights.

I would highly recommend Monica to potential property owners.

Kind regards

Ajith Ekanayake.
Thu, 2 Mar 2023

Meredith Scott, 10 Tunks Strreet, Waverton:

Croll Real Estate recently sold our property at Waverton. Andrew Croll and his staff were extremely helpful. His advise and communication were exemplary. In a difficult market I would highly recommend using Croll real estate. From Meredith Scott.
Mon, 27 Feb 2023

Brian and Heather, 23/40 Gerard Street, Cremorne:

(Andrew is) Professional and attentive to needs and wants . Great communication throughout .Our property was listed on Monday , 2 Open inspections sold on Wednesday unconditional Friday . Excellent
Sat, 21 Jan 2023

Sue, 5/52 High Street, North Sydney:

Andrew ... was selling another one (apartment) in the same block and thought there was a good chance he could sell mine. He did sell it quite quickly and for a good price. Thanks Andrew for finding the opportunity!
Wed, 18 Jan 2023

Beren Davidson, 36/52 High Street, North Sydney:

The team at Croll were an amazing asset to have on our side when we were selling a property in a difficult market. Through their experience and bespoke approach they found a buyer in a short period. We were kept in the loop every step of the process and it helped take some of the stress out of the process.
Tue, 17 Jan 2023

Sean Tynan, 5/52 High Street, North Sydney:

Very easy to deal with, professional and attends to all requests very inefficiently. Highly recommend.
Tue, 17 Jan 2023

Rochelle, Harnett Street, Mosman:

I can't speak highly enough of the team at Croll, especially Mayo Ishibashi who was a genuine pleasure to deal with. I experienced her as highly competent, reliable and attentive. I wasn't pressured at any point, and the purchase process was smooth and timely.
Wed, 30 Nov 2022

Marin, Phillips Street, Neutral Bay:

Dear Andrew, Sam and Jackie,

Thank you very much for your professionalism!

Compared to my experience in the UK you provided much much better service than famous UK agents with much better results!

Thank you and very best regards

Marin
Mon, 28 Nov 2022

Mimi, Spruson Street, Neutral Bay:

The team at Croll Real Estate were sympathetic to our situation and requirements. They were helpful, very hardworking on our behalf and helped with good advice and ultimately achieved a great result for us when we sold our house. I recommend them highly and thank them for everything they have done.
Sun, 27 Nov 2022

Alejandra, Rangers Road, Neutral Bay:

Awesome service and knowledgeable property managers and sales representatives. would highly recommend selling or renting through them!
Sun, 30 Oct 2022

Karl and Anna, Phillips Street, Neutral Bay:

Croll Real Estate played a huge part in getting us into a one of a kind home, with magnificent views of Sydney harbour bridge and the CBD. From our first call to enquire about a property that seemed out of reach, through tours of the house, negotiations and a late night exchange of contracts with an overseas vendor, Andrew Croll and his team found the perfect balance: Highly professional in representing the vendor's (his client's) interests and very supportive and easy to do business with for us as buyers. Andrew's accessibility and communication with us has been excellent. He has been clear about the process and what is expected of us at each step along the way. While an expert in his field, Andrew is also very understanding of the challenges and emotions that go with selecting and buying a new home and did his best to accomodate our needs, whether it was to facilitate an extra look at the property or give us reasonable time to reflect prior to taking decisions along the way. We would not hesitate to engage with Andrew again, either as a vendor or a buyer of property in Sydney. We strongly recommend Croll Real Estate!
Wed, 12 Oct 2022

Vipul, Phillips Street, Neutral Bay:

I recently purchased a property from Croll Real Estate on behalf of a client and I found Andrew to be very genuine, fair, and professional in all my dealings. He was easily reachable to ask questions and discuss concerns, and ran a good process, aligning the interests of the vendor and prospective buyers. Thank you for your effort in making this transaction smooth for my clients.
Fri, 30 Sep 2022

Kevin and Cherie, 2 Military Road, Neutral Bay:

Andrew Croll and team did an excellent job of photographing, advertising and arranging inspections for the sale of our building. Thanks to their efforts the property sold expediently and for an acceptable price in a slightly lower market period.
Thu, 22 Sep 2022

Fiona, 5/10 Harnett Ave, Mosman:

Can't fault Andrew Croll and Mayo's assistance and care in getting our property on the market and sold. Keeping us updated and informed every step of the journey made the whole daunting process very simple. They showed great care and consideration for the needs and understanding of the family. Much gratitude for such a swift and hassle-free process to the whole team at Crolls!
Tue, 20 Sep 2022

James and Kate, 94 Shadforth Street, Mosman:

5 star Google review. Andrew and Gayle have been exceptional. Would recommend!
Tue, 20 Sep 2022

David, Glencarron Ave, Mosman:

5 star Google review. Very professional team lead by Andrew Croll.
Sun, 4 Sep 2022

Stuart Murray, 17/13-17 Cope Street, Redfern:

Another great sale campaign by Andrew and his team - thank you all! Highly recommend.
Sun, 21 Aug 2022

Lorraine,  :

I had the best experience dealing with this agency. Especially with Mayo who was so helpful and understanding for my property needs. My calls were answered and she went the extra mile. I throughly recommend their sevices.
Fri, 12 Aug 2022

Lou Finch, 3/19 Gerard Street, Cremorne:

Andrew and his team were amazing. They knew the market and made it so easy for us to sell.

Very efficient, sold well before we thought it would.

Couldn't be happier!!
Thu, 26 May 2022

Marina, Harrison Street:

I had a very positive experience buying from the Croll team who I found to be professional and also friendly. Andrew is very knowledgeable of the area, transparent in his dealings, friendly, as well as timely and helpful in communicating through the whole process. Thank you.
Sun, 24 Apr 2022

Marie, Yeo Street, Neutral Bay:

I had the best experience with Croll Real Estate. Andrew , Lisa and Caroline have been very helpful, showed lots of personal attention , professional, very attentive. Highly recommend them.
Wed, 24 Nov 2021

Andrew Brown, 133 Ben Boyd Rd, Neutral Bay:


Caroline has managed our property in Neutral Bay for more than 10 years. Over that time Caroline has always been professional and responsive and we rely on her expertise and knowledge to guide us to ensure we have the best tenants in our property.

For anyone looking for a property manager on the Lower North Shore, we can't recommend Caroline enough.


Mon, 22 Nov 2021

Jacqui, 20 Cairo St, Cammeray:

Caroline Eastaway at Croll has been managing our property at Cammeray since we bought it in 2013. Caroline has been a fantastic managing agent - efficient, helpful, supportive and friendly, taking the stress out of finding and managing tenants and maintaining the property. We would not hesitate to recommend Caroline and Croll - we chose the agency to manage our property rather than one of the larger real estate firms due to Croll's competitive rates, positive attitude and their position as a longstanding local independent business.


Thu, 18 Nov 2021

Gayle Clifford, Holt Avenue, Cremorne:

Hi Gayle

It was pleasure working with you and I thank you for all your hard work and tenacity in getting this transaction across the line. It wasn't easy with the COVID lockdown striking just as we were going to market, but you used your fantastic relationship skills and managed to pull through with a great result.

I'm not really in the lower north shore area or market any more, but I will highly recommend your services should anyone be seeking an excellent agent and agency in the area.

Regards
Mainul
Wed, 3 Nov 2021

Vincent, 4 Bray Street, North Sydney:

It is extremely rare you come across a real estate agent that is as genuine as Andrew. Andrew's direct and open approach to real estate means what you see is what you get with no hidden agenda. Andrew has played a pivotal role to facilitate the transaction leading to successful outcome for both the vendor and us - thank you Andrew.
Thu, 21 Oct 2021

Tony Coleman, 17 Finlayson St, Lane Cove:

Thank you for all your help managing both of the units we have owned at Finlayson - it hasn't all been straightforward due to some unexpected events, but I very much appreciated all your help and advice as we worked our way through it..


Thu, 14 Oct 2021

Esther Woodyatt, 17/20 Rawson street:

I would like to thank Rebecca for all her advise and support throughout the years. I know it can be sometimes difficult working with clients overseas but she has been very patience and one of the best agents I've worked with. I truly wish her all the best for the future.

Wed, 6 Oct 2021

Fleur, 26-32 Gerard St:

I would like to pass on my feedback from a wonderful 8-year long relationship with Caroline as managing agent. She has always acted in my best interests in regard to the property, been highly responsive to any queries or issues, and a pleasure to deal with.
Tue, 28 Sep 2021

Sean Grove, 1 Francise Road , Willoughby:

Just wanted to drop you a note to say how impressed Sally and I have been with Rebecca's management of our Willoughby property, she has done an excellent job of ensuring the vacating tenant cleaned the property to the required standards, looking after repairs and suggesting improvements to the property as well as keeping us regularly updated on the search for a new tenant. She is a credit to Croll Real Estate – please thank Rebecca on behalf of Sally and I for her great work!
Fri, 17 Sep 2021

Andressa Coelho, 5/4 Holdsworth street , Neutral bay :

Thank you so much for your time today.
Im sorry but the property was a little dated and dark for me. But your service has been great!
Feel free to send me new openings.
andressacoelho83@gmail.com.
Wed, 11 Aug 2021

Lindsay Phiilips, Blues Point Rd, McMahons:

Caroline Eastaway has managed our investment unit in McMahons Point for over 14 years. Throughout this time, she has provided outstanding service.

Caroline is very pleasant to deal with and is exceptionally efficient. She has always had good judgement and gives sound relevant advice. It is always a pleasure to communicate with her, as she has a positive can-do attitude and always achieves excellent results..

Caroline pro-actively identifies and resolves problems (such as finding new tenants and engaging tradesmen), and generally makes our lives “hassle-free”.

I would have no hesitation in recommending Caroline to manage any real estate property.

Mon, 19 Jul 2021

David Steembohm, Premier St:

Caroline Eastaway has been known to me for more than ten years during which time she has acted on my behalf as the managing agent for various properties I own.
She is the senior property manager for Croll Real Estate at Neutral Bay and has worked for that organization for some seventeen(17) years


Caroline is extremely efficient,caring and always approachable in all matters pertaining to my properties. She negotiates with tenants in a very professional way having regard to their needs and requests but with empathy and understanding as to my expectations as the landlord.
Caroline communicates frequently and has a wealth of knowledge when it comes to organizing trades persons to execute repairs be they plumbing, electrical or other. In saying that I have always been impressed as the to speed she executes these requests.


I have a very high regard for Caroline her honesty and integrity and I have no hesitation in commending her to you and wish her continued success in her chosen vocation


Sat, 17 Jul 2021

Amanda Judd, 614 Pacific Highway:

Caroline has shown the upmost professionalism in managing our investment unit over several years. When we decided to sell Caroline managed the handover with Croll sales agent Gayle Clifford. Their experience and attention to detail was comforting and made the process simple. My thanks to Caroline and Gayle on their work especially during these difficult times of Covid.
Sun, 11 Jul 2021

John, Stanley Street, Sydney:

Croll Real Estate were recently asked to advise on a potential sale of a company title city unit. From the initial contact throughout, Andrew Croll was most informative, attentive, enthusiastic and responsive to get the sale process going, especially given the potential problems involved with company title properties. Andrew's helpfulness, depth of experience and ability to efficiently handle the sale was clear from the start – well recommended
Thu, 1 Jul 2021

Corrie, Kurraba Road, Kurraba Point:

Andrew and his team have been fantastic to work with throughout the sale of my property. It is a big event in anyone's life and I was very grateful to the whole team who were responsive, knowledgeable and principled. A huge thank you.
Thu, 24 Jun 2021

Ning Jing, 2207/7 Rider Blvd, Rhodes:

Honest, efficient and reliable is my thoughts towards to Rebecca, I met Rebecca 12 years ago when I just a student without any job , she took a leap of faith on me rented a unit to me , than the next 12 years, from tenant , I bought my first property from Rebecca , and she taught me how to leverage the resource and create true investment portfolios , than me and my family bought many properties from Rebecca and than she managed or resell for us.
Due to Covid , I am not able to return to my own unit , I approached Rebecca , she immediately take control , knowing what to do , go beyond to sort out my property for me ,she is extremely savvy when comes to dealing with strata / building manager, the trust I have with Rebecca is go beyond than just landlord and agent , she is always a true professional and high performer .
over the years , we never really care which agency she works for , we just follow her , with her , we know we are in good hands.

Jing
Tue, 8 Jun 2021

Jee Sirinthip Dy, 18/1 Parraween Street, Cremorne:

Our Account Manager - Rebecca Chang has been fantastic. She is practical and provides us with practical and genuine advice. Can't be happier.
Thanks for your effort, Rebecca!
Wed, 28 Apr 2021

Tracy Driver, 0/44 Bennett St, Cremorne:

You are amazing Rebecca, thank you!
Fri, 23 Apr 2021

Apoorva Srivastava , 1/136 falcon st :

Hi Rebecca,

Hope you are well. I just wanted to say 'Thank You'. You've been great always.
you always respond to me and try your best to help .
your kind , professional and very efficient .
My stay at 1/136 Falcon St was wonderful :)

Regards,
Apoorva
Mon, 22 Feb 2021

Katie Moore, 1 Francise Road , Willoughby:

Rebecca isan amazing property manager- and beyond;
I have so much respect for Rebecca and I'm so grateful for all that She has done for me over the last few years!
I really wish you all the best, Mrs Cunningham!
I look forward to finalising my lease with Croll but needed you to know how grateful I am for your help and professionalism

Mon, 8 Feb 2021

S Sloan, Montpelier St, Neutral Bay:

Croll acted for my mother for many years as property managers and now act for me.

During that time our relationship with Croll has always been excellent.

I highly recommend Croll & Co to anyone who is looking for a property manager.

Yours faithfully

Stephen Sloan

Wed, 9 Sep 2020

J Bannister, Prince St, Mosman:

I HAVE BEEN DEALING WITH CROLL REAL ESTATE, FOR MORE THAT 10 YEARS NOT EOUGH ADJECTIVES TO SAY HOW FABULOUS. THEYARE!!!!!
THERE PROFESSIONALISM AND EXPERTISE GOES BEFORE THEM – I AM AN ({OLDER LADY,FAB THOUGH) THEY TREAT ME WITH RESPECT, ANYTIME SOMETHING NEEDS TO BE ATTENDED TO IT IS APPROVED AND DONE IMEDIATLEY WITH 1ST CLASS MAINTENCE PEOPLE.

I CERTAINLEY RECOMMEND CROLL REAL ESTATE AT NEUTRAL BAY.

Tue, 1 Sep 2020

Mark Douglas, 6/35 shallcove road :

I have been a tenant of Croll Real Estate for approximately ten years - over that period the Property Managers with whom I have dealt (Caroline Eastaway & Rebecca Chang) have consistently provided a prompt, professional & courteous service. I would have no hesitation in recommending Croll for any property services.
Mark Douglas
Fri, 28 Aug 2020

M Douglas, 2 Kareela Rd, Cremorne Pt:

I have been a tenant of Croll Real Estate for approximately ten years - over that period the Property Managers with whom I have dealt (Caroline Eastaway & Rebecca Chang) have consistently provided a prompt, professional & courteous service. I would have no hesitation in recommending Croll for any property services.
Mark Douglas

Thu, 27 Aug 2020

DB, Anderson St, Neutral Bay:

I have owned my investment property for 17 years and during that time it has been managed by a number of agents and agencies. Caroline Eastaway at Croll Neutral Bay was recommended to me some years ago by a friend to whom Caroline had been recommended some years prior, a chain which speaks for itself. I have been extremely pleased with the level of professionalism and service Caroline brings to the role, both in terms of managing the property and finding new tenants, I understand my tenants also trust her and enjoy dealing with her which is important. Croll provides an excellent framework of support if Caroline is ever unavailable, and all this for a very reasonable fee compared to some agencies I spoke to. I recommend Caroline and Croll unreservedly and cannot foresee a time when I would want to look for a new agent
Wed, 26 Aug 2020

Amanda Judd, Pacific Highway, Chatswood:

Caroline Eastaway has managed my properties for nearly 15 years and continues to display the upmost honesty, integrity and resilience. Caroline manages any situation that arises and is proactive with tenants and strata. Even during times of Covid, her expertise in negotiating the market has given me peace of mind. I stay with Croll Real Estate because they have Caroline.


Wed, 12 Aug 2020

Anna Troung, 133 Ben Boyd Rd, Neutral Bay:

Caroline has been our Property Manager for the past 6 years. She is a true professional and has been supportive, knowledgeable and always pleasant to work with. As our Property Manager, she is always willing to assist us and provide guidance when needed. No matter how busy she can be, Caroline always finds the time to address any concerns or matters within an efficient and timely manner.

When we vacated our property, she handled everything in such a professional yet personable manner. I would be more than happy to deal with Croll again knowing that Caroline is part of their Senior Team.

Thank you Caroline for everything. You have been our renting experience easy and stress free


Mon, 29 Jun 2020

Joshua Freiberg, 17 Finlayson St, Lane Cove:

Hey Caroline,

I just wanted to send a quick note to thank you for helping us secure our new home at 17 Finlayson St, Lane Cove.

As you know after a poor experience with another agency who we were trying to lease off, we were left with less than a week before our current lease was up and we had nowhere to move.

You took the time to understand our position and then went above and beyond working with strata, your landlord and I to get it all done in world record time.

You're response time and availability was always on point and speaking with you a pleasure - despite the pressures of PM in general plus throwing Covid in the mix - you were happy to talk to me and kept me informed each step of the way.

I deal with with a lot of agents for work and really do mean it when I say you're a cut above the rest.

Thanks for caring and being so kind. You and the team at Croll Real Estate are simply word class.

Regards,

Josh Freiberg | realestate.com.au

Thu, 25 Jun 2020

Catlin Kelly, 81-91 Military Rd, Neutral Bay:

I couldn't be happier with the property management service I receive from Caroline and the team at Croll. As a landlord based overseas, I need an agent who is my trusted advisor. I rely on Croll's accurate and timely advice as to the current market standards and conditions to ensure my property is occupied by good quality tenants at market standard rent. I rely on Croll's prompt action to assess and resolve all tenant and maintenance issues. I find the team at Croll to be accessible, responsive, insightful, personable, trustworthy and efficient. Would recommend them to anyone.
Tue, 23 Jun 2020

phoebe chan , 51/52 High street , North Sydney:

It was a really nice experience with Rebecca and she is the most helpful and efficient property manager I have ever seen
Thu, 28 May 2020

Rowley Alexander and Amanda Law, 11/45 Stanton Road, Mosman:

Thanks Rebecca, much appreciated.and thank you so much for all your hard work to assist us through these tough last few months.
It is greatly appreciated
Wed, 13 May 2020

Tracy Driver, 44 bennett street, Cremorne :

Thanks for your diligence and efficiency with managing our apartment.

Tracy Driver
Tue, 17 Mar 2020

Mick and Marty, 6/2 Gerard Street, Cremorne:

It has been such a pleasure working with Andrew Croll through the sale of our property at Cremorne.

Andrew has given us fantastic advice all the way through, as well as being so personable and available for any queries along the way. He is an agent with integrity and who shows fairness to all parties during the negotiation process…and still managed to get the best possible price for our property!

Thanks again Andrew, we wouldn't hesitate to recommend you in the future.

Mick and Marty
Wed, 11 Mar 2020

Thomas Ubaldi , 2/122 Milson Road, Cremorne P??:

I just want to thank you Rebecca for all of your work, you've been absolutely amazing and I look forward to working with you for many years to come!
Mon, 9 Mar 2020

Sarah Major, 3 / 18 Lower Wycombe Road:

I just want let you know, if we haven't already, that we really appreciate your prompt responses and we're so glad to actually have someone at Croll actively managing the property we rent.
Mon, 9 Mar 2020

Laurel, Cremorne Point:

Andrew did a superb job with my recent sale, communicating regularly, explaining pros and cons for various marketing and negotiating strategies. I was very happy with outcome and would highly recommend Team Croll to anyone selling their property.

I was also impressed with Croll's friendly and professional property management team who managed my unit for 5 years.
Thu, 5 Mar 2020

Catriona Corbett and Geoff Arnott, Rickard Avenue, Mosman:

Andrew Croll and his team provided excellent and professional service and advice on the recent sale of our family owned property in Rickard Ave Mosman. Andrew was prompt to respond to any questions we had and was always available during the day and well into the evening. He followed up all enquirers very diligently and provided ongoing detailed reports throughout the auction campaign. All four vendors are very pleased with the final result and we recommend Andrew and his team at Croll Real Estate to all prospective vendors.
Catriona Corbett and Geoff Arnott
Fri, 28 Feb 2020

Simon, Premier Street, Neutral Bay:

Hi Andrew Ana was fantastic and she managed the transition really well. I appreciate the great commitment and dedication that Ana showed and of your office generally.
Tue, 18 Feb 2020

JD & PS, Neutral Bay:

Thanks to Gayle Clifford at Croll for her professionalism in the sale of our unit.
Gayle knew the market well and encouraged us to list our property immediately after another unit in the same block was sold. We agreed. Gayle acted swiftly and she sold our property within two weeks. The sale was so fast thanks to Gayle's knowledge of potential buyers needs and the local market.
Not only was the sale so quick but the price we received exceeded our wildest dreams. We were amazed and delighted with the process of the sale and Gayle always kept in the loop regarding potential buyers and offers.
We found Gayle very approachable and always available to answer our queries and guide us in the process of the sale. We are happy to recommend Gayle to any future vendor.
We are still quite shocked that the sale was so smooth, stress free and with a great sale price for us. Our thanks to Gayle!
Tue, 11 Feb 2020

John, Heydon Street, Mosman:

I really do appreciate the professional level of service from both Ana and Rebecca.

Normally, us “renters” are made to feel like second class citizens by real estate agents ... but the helpful service and friendly attitude from the ladies at Croll has been a refreshing change from all of that.

I would certainly recommend using Croll to anyone looking to rent on the Lower North Shore.
Fri, 7 Feb 2020

Adrian, 6/2 Hardie Street, Neutral Bay:

I recently rented and purchased properties through Croll and found Andrew and his team to be be very efficient, transparent and friendly. They have a personable approach that you don't get with the national real estate firms but are large enough to have mature systems and processes in place.
Sun, 2 Feb 2020

Adrian, 6/2 Hardie Street, Neutral Bay:

I recently rented and purchased properties through Croll and found Andrew and his team to be be very efficient, transparent and friendly. They have a personable approach that you don't get with the national real estate firms but are large enough to have mature systems and processes in place.
Sun, 2 Feb 2020

Sandra, Hardie Street, Neutral Bay:

After 25 years living in my Neutral Bay townhouse the thought of downsizing was daunting, and whilst I found the process stressful, I was in excellent hands. Andrew Croll has given me obligation free market advice for a number of years so Croll Real Estate was my obvious choice when I came to choose a sales agent. And I wasn't disappointed. Andrew was professional, positive and patient - he explained the process in detail - and, particularly, responded to all of my queries within the hour. I was updated regularly in writing at each stage of the campaign, which I'm happy to say, resulted in a quick and easy sale.

Croll Real Estate's location by the city bound bus stop at Neutral Bay Junction is, I think, excellent for any prospective seller, buyer or renter because their sales board in the front window is viewed every day by hundreds of commuters.
Fri, 24 Jan 2020

Aaron Robards, 5a Priory Rd, Waverton:

Caroline managed my rental property for 7 happy years. Always friendly & professional, she found me the ideal tenants & kept the place running smoothly with a minimum of fuss. This was my first experience on the other side and I couldn't have asked for a better property manager. Highly recommended.


Fri, 18 Oct 2019

Penny, Rosalind Street, Cammeray:

Dear Andrew,

Many thanks for guiding me through this very "stressful" time. You and your staff were all very kind and helpful. I will have no hesitation in recommending your firm to my friends.

Regards,

Penny
Fri, 11 Oct 2019

Caroline, 1/58 Macpherson Street, Cremorne:

Dear Andrew,

I would like to thank you and your team for an outstanding sales campaign for my “very loved” property.

The property was marketed beautifully, and I was updated on a daily basis and received the outcome that I wanted in an amazing 4 days!

Gayle and Lesa worked effortlessly to ensure that the property was presented to show it at it's very best.

Again, I am truly grateful for the whole experience and you made me a stress free vendor.

I cannot recommend Croll highly enough……..you guys are amazing.

Kind Regards,

Caroline Eastaway
Tue, 6 Aug 2019

Shirley Ingram, 129 Holtermann Street, Crows Nest:

I would like to say a big thanks to Gayle Clifford and Andrew Croll ( who stepped in whilst Gayle was away for a short time) for the successful sale of my house. At all times I found Gayle very approachable and professional. As this was my first time selling a house, I valued her advice and council.

My house had been in the family since the 1950's, so this was an emotional time for me, but both Gayle and Andrew worked closely with me to make the process as smooth as possible.

Judging by my experience with this sale, I would recommend Croll Real Estate at Neutral Bay, to any potential Sellers, with special reference to Gayle and Andrew.

Shirley Ingram
Mon, 3 Jun 2019

Robyn Gant, Cremorne:

Hi Gayle, what you and your team did for me was beyond my expectations. Having the assistance with decision making and project management was so helpful and contributed significantly to a successful outcome. You did an awesome job in getting us across the line in a tough market. You could not have done more. And I am truly grateful.
Mon, 29 Apr 2019

Tracey Barnes, 1/7 Ballantyne St, Mosman:

Dear Caroline,

Thankyou so much for your friendly and professional assistance over the last 10 years, firstly when I was a tenant of yours, and then when I bought my investment apartment, I was able to rely on you to property manage this.

I have no hesitation in recommending your services. I have now sold my apartment, and wish you the very very best.

Thankyou.

Kind Regards,
Tracey Barnes

Fri, 11 Jan 2019

Paul and Mary Vevers, 36a Lord Street, North Sydney:

It has been a real pleasure working with Andrew on the purchase of our house. Andrew is highly professional and his years of experience show through in his knowledge of the real estate market. We appreciated not only his responsiveness during the purchase but also his willingness to help us achieve progress on matters which made our move into the property easier. I would very much recommend him.
Mon, 17 Sep 2018

Peter Scown, 5/247-249 Raglan Street, Mosman:

Dear Andrew,
It is a pleasure to write a few words of appreciation for your honest and open approach in our dealings and negotiation process enabling a prompt acquisition of the Mosman unit - we are absolutely thrilled! We also appreciated your feedback on the current market and knowledge of the local community. We would have no hesitation in recommending yourself and the team at Croll Real Estate to future purchasers and vendors.
Peter
Thu, 16 Aug 2018

Arnold, 3/11-17 Watson Street, Neutral Bay:

Hi Colin and Andrew,

Lucy, and I own two rental properties in Neutral bay and you have been managing both for many years. One was sold to us by your agency.
We just want to say what a fantastic job your team does, Ana Ferreira is our main contact, but we have also interacted with many others in your office over the years.

The attitude and ability of your team to make things happen is just great, recently we lost a tenant after many years and we needed the apartment to be painted and carpeted…all organised and completed within a week by your team.
The professionalism on the re-letting of the property has been excellent

I know a lot of us complain about many things and company service, but it is refreshing to see your company take customer service to another level.
Thanks, it is greatly appreciated.

Arnold and Lucy
Wed, 15 Aug 2018

Peter and Lindy,  :

Dear Kristin
As the time draws near for us to move into our new home we would like to express our sincere appreciation and gratitude for all you have done.

Your assistance has been invaluable.

As we live in Hong Kong and knew little about the Sydney market we depended upon you totally to find and negotiate our lovely new place in Surry Hills.

We could never have found it by ourselves. After exhausting what was on the market you amazingly investigated the perfect apartment block to find someone contemplating selling. To your great credit it was your professionalism and charm that made this sale come to fruition.

To achieve so much within two months is simply remarkable. Your efficiency has saved us enormous time and trouble and money. We are so grateful.

We have felt cared for and supported throughout. Thank you for kindly guiding us. You never made us feel we were a bother or misunderstood or troublesome. You communicated often and effectively at all times of the night and day 7days a week. Your insights and opinions were always accurate and helpful. All of these qualities have made us buying our new home a virtual stress free experience.

We are astonished how quickly you understood our wants and needs. You were able to distil what appeared to us a difficult list of requirements into a clear precise description of what we were looking for. Consequently we are moving into the perfect new home.

We could not be happier with having you as our buyers agent. We will thank Andrew Croll for introducing us to you. You are enormously talented and we would wholeheartedly recommend you to anyone seeking a new home. They would be so lucky to have you work with them.

Thank you so much for all you did.
Wed, 8 Aug 2018

Philip Murphy, 5/206 Falcon Street, North Sydney:

Dear Mr Croll

My name is Philip Murphy.

This past month based on a new job I moved from Melbourne to North Sydney.

Not being to familiar with the area (nor have I rented before) and as company provided accomodation is limited I needed to find something quick.

My partner found a few places on line and as I reviewed these options - 5/206 Falcon St just looked ideal for me. So from Melbourne I make contact with Meghan - a great decision.

I arrived 16 July and made arrangements to view the proprty. It was perfect and I was able to secure the place with the great support and help of the team.

Meghan has been brilliant helped me navigate the process . When I needed to check measure for fridge and washer Dayle with 5 mins notice met me at the property and even bought me a tape measure.

As i completed contracts etc Fiona (I think that was her name) was very helpful and patient with me at your Military Rd office.

So I really wanted to take a moment tonight to let you know how my transition to North Sydney has been made so much easier because of your dedicated team.

My best regards.

Philip Murphy
Sat, 4 Aug 2018

Peter and Lindy Smyth, 1/10-12 Ben Boyd Road, Neutral Bay:

To whom it may concern,

We have recently concluded the successful sale of a property where the Croll Real Estate team, ably led by Andrew Croll, acted as our Seller's Agent.

As we live in Hong Kong, we needed to depend upon Andrew and his team's knowledge to a greater extent than usual, and we were very pleased with the diligence and understanding they brought to the process.

We would whole-heartedly recommend Andrew and his team as true professionals we would happily work with again. They planned and managed a comprehensive marketing campaign, and then supported us with expert advice throughout the process, in the end achieving an outcome significantly above our expectations. We were delighted with the result.

In particular, Andrew himself played a very active role, being prominently involved personally in the marketing campaign, and providing us with expert advice as the process played out. He is clearly expert in his field and also charming and easily approachable.
Fri, 27 Jul 2018

Robin Lewarne,  :

Our family members have been clients of Croll Real Estate for over 50 years. Over that time we have sold our parents' homes, purchased our homes, investment properties, and managed these properties.

We have great confidence in Crolls' honesty, knowledge of the market and especially the lower North Shore, skill in assessing properties, as well as managing investment properties.

Colin, Andrew and the team at Croll are our first (and last) port of call for advice on property matters.
Thu, 28 Jun 2018

Melissa, 9/40 Military Road, Neutral Bay:

You were prompt and prepared, demonstrated a solid knowledge of rental rates and tenant potential in the area, were flexible to meet my concerns re: price and how the property would be managed, the pricing was competitive and compelling, and most importantly, YOU were the person who would be managing my property and the tenant relationship, giving me confidence that both the tenant selection and tenant/property management would be without issue.


Mon, 14 May 2018

David, Orlando Avenue, Mosman:

An exceptional experience. I had the great pleasure with working with Andrew Croll on the sale of my home of 26 years. Before we started we had a through discussion of the pros and cons of the property, the market situation, the marketing strategy and costs, how best to present the property and sale expectations, which at every inspection Andrew was always early and well prepared. And after each inspection he would ring me with a summary, which was followed the next day with a detailed written summary of the visitors and their level of interest. I have no hesitation in recommending Croll Real Estate as a professional, transparent, experienced agency with excellent customer service.
Mon, 2 Apr 2018

Jillian, 3/59 Yeo St, Neutral Bay:

I'd score him A+. Skilled, thorough, reliable, quick to respond to queries and pleasant to boot! He got a sale within two weeks and settlement within four. He's a terrific agent with a great team behind him.
Sat, 17 Mar 2018

Justine Duffy, 646 Willoughby Rd, Willoughby:

Caroline was recommended by a friend whose family had used her for a very long time to manage their units in Mosman. Caroline impressed us from the beginning with her open communication, promptness, professionalism and advice.

With us being located four hours away from Sydney with a busy life with work and young children Caroline kept us up to date on our property and managed any maintenance issues quickly as they arose.

Caroline was always contactable by phone or email and very prompt in her response time. We greatly appreciated her expertise in managing our property and we will definitely use her in the future and recommend her to others requiring property management.

Patrick and Justine Duffy, Willoughby

Mon, 15 Jan 2018

Simon and Elena Burchett, Cremorne:

Dear Gayle
Thanks for a smooth and very professional sales campaign. It was a pleasure dealing with you.
We hope you have a wonderful, relaxing Christmas and a Happy New Year.

Kind regards
Simon and Elena Burchett

Tue, 9 Jan 2018

Stephen Roberts, 29a, Bay Road, Waverton:

Thank you very much for all your efforts this year. We have enjoyed excellent service from you (& Croll RE) with regard to renting out two of our places. I look forward to a successful relationship for the year ahead.


Wed, 13 Dec 2017

Penelope and Jennifer, 1/26 Undercliff St:

Dear Ryan,

Than you for all the work you did to "project manage" the major renovation to our property. We are pleased we now have a new tenant thanks to you!

You went "above and beyond" and the "extra mile" to make the renovation such a success. We appreciated your support, professionalism and "can do" attitude. We are very grateful.

Kind regards,

Penelope and Jennifer
Mon, 11 Dec 2017

Nick Allan, Mosman:

We would like to thank the team at Croll for their performance in selling our home. Its a cluttered market on the Lower North Shore but choosing Gayle & Andrew was definitely the right decision. We had clarity from the beginning and everything they said would happen did. Honest and reliable Gayle worked tirelessly to deliver a result we were very happy with. Thanks again!!
Mon, 11 Dec 2017

Denis & Cathy Jordy, Muston St, Mosman:

Being a globetrotter family has its good as well as its not so good sides. Our whole family is sad to leave Australia and Muston St with all the great memories we had, the Million $ breathtaking view every day! ; the best location etc.. but we are grateful for the blessing we had to enjoy this beautiful country and experience; and meeting wonderful people, you included.

I wish you all the best to you on your professional journey (more and more business deals!) and personal like with your family and young children.

Thank you for your kindness, your trust, your understanding.

A big MERCI! again
Thu, 30 Nov 2017

Jarrod Baker, 339a Alfred St, Neutral Bay:

Hi Caroline,

My wife and I unexpectedly moved oversees soon after purchasing our first home. After completing a long and thorough for the right property and departing with it so quickly we wanted a Property Manager who loved our apartment as much as we did. Caroline and Croll team were the natural choice.

Caroline's knowledge of local renters, the unique lower North Shore market and our wishes as new owners is second to none. She's a prompt communicator, the ultimate professional and we continue to love working with her. Despite being on the other side of the world our minds are at ease knowing that Caroline and the team are at the helm. We'd recommend them to anyone!

Jarrod

Thu, 23 Nov 2017

Tim Martin, Mosman:

The team at Croll RE managed our sale in Mosman as true professionals. Gayle and Andrew attended personally to every aspect of the process and every little detail. They were transparent, honest and their market information and advice was spot on and we would have no hesitation recommending them to anyone considering selling a property.
Wed, 1 Nov 2017

D Blouw & L Lacroix, 6/81 Cremorne Road, Cremorne:

I would like to thank you personally very much for your ongoing professional approach and performance as our property manager. We are thrilled about the fact that you're back on board after your Mat. Leave. and we are very pleased that you and your team are taking such good care of our tenant at 6/81 Cremorne Road.
Leaves us with a sense of calm and comfort knowing that Croll is looking out for both our and our tenant's best interests while we are travelling abroad. Our tenant is wonderful (a good selection by Croll) and we hope he remains there until we decide to move back to Sydney.
Mon, 11 Sep 2017

Sim and David, 4/6 Bickell Rd, Mosman:

Finding a property Manager that takes care of the tenants as well as the property is hard to come by - our experience with Caroline was just that. Caroline went out of her way to ensure that we were always communicated with when changes happened and when the property went on the market - (a particularly tricky time) Caroline ensured that the tenants in the building had as little impact as possible. I was hoping she would find our next property but no such luck. I would definitely recommend her services.
Mon, 4 Sep 2017

Lea Kannar-Lichtenberger, 8 Rangers Rd, Cremorne:

Dear Caroline, Andrew and Nooi,

I wished to write to you to say how wonderful it has been dealing with not only you but the whole Croll team.

Myself and my late husband Jens has been dealing with Croll for over 20 years and there has never been a point in all that time that we have felt unattended. Your attention to detail and the way nothing is a problem to deal with, not to mention the respect that is shown to my tradespeople has made my experience with Croll fantastic.

I am sad that without a current rental property I will not be contacting your office. Having said that, it does make me feel that if I were to invest in another rental property I would purchase it in your area just so you could administer it for me

I know I sound a bit gushing but I could not speak more highly of all the team at Croll Realty

Warm Regards,

Lea
Wed, 2 Aug 2017

Stuart, 16/81 Gerard Lane, Cremorne:

I've been lucky enough to rent in two properties managed by Croll over the past 5 years.
During this time, any questions or requests I've had have been responded to promptly and professionally, and solutions provided just as quick.
Croll has been an absolute pleasure to deal with and made the rental process very easy. I look forward to hopefully dealing with Croll again in the future.

Cheers
Stu

Mon, 31 Jul 2017

Kristy Gray, 118a, Kirribilli Ave:

"Caroline and the Croll team have been an absolute pleasure to deal with.
Croll are professional, prompt and always accommodating to find a solution.
As a tenant renting and also relocating from interstate, the transition was seemless. One of the best rental agencies in Australia I've ever dealt with"

Thu, 15 Jun 2017

Sharon and John,  :

Croll Real Estate is a company that has a very good reputation on the lower North Shore, it is professional, efficient and we have had the pleasure of dealing with this company on two occasions in recent years. We purchased two properties from them, one as recently as April 2017. We dealt with Gayle Clifford on the last occasion and cannot speak highly enough about her help and co-operation. Would recommend her, Andrew and their great property Manager Nick who has also been of assistance in rental requirements.
Wed, 31 May 2017

Maree, 1/7 Premier Street, Neutral Bay:

Dear Andrew Just a quick note to thank you and your team at Croll for looking after our property at 1/7 Premier Street, Neutral Bay over this past year. Your property management team have always been accessible and helpful in making sure our returns are solid and that the property has been well looked after. They have always made sure quality tenants have been sourced. Your sales team led by yourself have been superb. Your advice has always been 'spot on' and enabled us to make speedy informed decisions, in order to secure a sale. Many thanks again. Kind regards Maree
Thu, 27 Apr 2017

Arianwen Parkes-Lockwood, 115, Milson Rd:

We rented a lovely apartment in Cremorne Point with Caroline Carroll at Croll and were very happy to have Croll as our agency. They were friendly and prompt to resolve any issues we had, and Caroline is really great to touch base with whenever we've considered returning to that lovely part of the world. Croll always have beautiful rental properties and we look forward to renting with them again next time we're based in Sydney
Thu, 20 Apr 2017

 ,  :

Dear Andrew,

I thought I should just drop you a note to tell you of the outstanding service I have recently received from Meghan Murray in relation to one of the three rental properties, you manage for me.

With new tenants moving in, Meghan advised me to have new carpets installed, but this turned out to be much more complex than usual. The occupiers of the unit below mine had been complaining that my floorboards creaked constantly when my tenants walked around. And a carpet specialist who was called in advised that the floor was not level. Meghan had to hold meetings on site, and liase constantly over several weeks between myself, Carpet Court and the strata committee in regard to what repair work had to be done to the floor before the new carpet was laid. Meghan negotiated for the strata committee to pay for the repairs to the floors and for taking up the old carpet - which saved me a substantial amount of money.

Being an absentee landlord has the potential to be an on-going headache, but Meghan does sterling work for me.

Regards
Bob Williams
Fri, 3 Mar 2017

Matthew Hall, 7/45 Shirley Road, Wllstonecraft NSW 2065:

We were thrilled with Nick's service and attention to detail. We moved from first contact to sale in 6 weeks, and in that time Nick was available constantly, communicated developments to us rapidly, and gave us honest advice. His expectation-setting was absolutely spot on. Nick was a pleasure to work with, and we strongly recommend him.


Thu, 2 Mar 2017

Daniel Kydd, 115, Milson Rd:

Hi Caroline,

Your efficient and caring property management has been a blessing during the years that we have rented through Croll. We often hear from friends the nightmare experience they have had when renting elsewhere. That has never been the case for us and your attentive and through approach has always been fair and reasonable.

Thank you Caroline and thank you Croll!

Fri, 24 Feb 2017

Jo Jones, 64/106 High Street:

Hi Caroline

Just a quick note to wish you a great 2017.

Things have begun very hectic in my world, but wanted to thank you and your colleagues for such a wonderful and positive experience in my dealings with you.

I began renting until 64/106 High Street over 2 years now and from day one the experience was a wonderful one. You made yourself available at all times to deal with all matters in an amazingly prompt and professional manner. I would have no hesitation in recommending your services from a rental perspective to anyone be it as a potential landlord or tenant.

My partner and I will be looking to place our property on the market in the next few months and have no hesitation in coming to you first for guidance.

Again thanks for everything you assisted me with and I hope you have a great year.
Sat, 4 Feb 2017

Karen, 2 Foundation Place, Willoughby:

It is really heartwarming to see a team built on family values. We found the team at Croll very friendly and accommodating. Andrew has always communicated clearly throughout the sale campaign to us as buyers, and we appreciate the fact that the price guide he gave us truly reflected the market value of the property. Weeks have passed since the auction and Andrew remains very responsive to our emails. Thank you to the team at Croll for being so helpful during this stressful process.
Tue, 13 Dec 2016

Roger, 4/9 Kareela Road, Cremorne Point:

Andrew is a no b***s**t agent! When asked by me for an assessment of a non-auction sale potential, Andrew gave me a range of expectation, and within 3 weeks had generated high interest, a number of very keen buyers, and a final sale price at the upper 80% of his original expected range. Andrew dealt sensitively and tactfully with all the interested bidders in the final week until I accepted an excellent offer and set up an exchange of contract within 24 hours of the offer. I am glad to recommend Andrew and his support team, for efficiency and professionalism, and for his ability to negotiate transparently and successfully.
Thu, 1 Dec 2016

Angie, 36a Brightmore Street, Cremorne:

Agent you can trust. Andrew and his team are true professionals - they know the property market, the area, the target buyer and how to get the best possible outcome. From the start, Andrew was realistic and honest with us in terms of price expectations, the marketing plan and preparing the property for sale. The communication with us throughout the selling process was outstanding. We got the best possible result. Highly recommended.
Mon, 28 Nov 2016

Diana, 4/9 Kareela Road, Cremorne Point:

Professional and trustworthy. Andrew Croll is a professional and honest real estate Agent. Communication was excellent and he was always happy to give us any information we asked for. He was very approachable and more than anything else ethical. 5 stars for market knowledge, communication skills, credibility and negotiation skills.
Mon, 21 Nov 2016

Michel and Angie, 36A Brightmore Street, Cremorne:

Andrew provided us with great management and support. This was our first sale and we felt confident through out thanks to Andrew and his team. We will be in contact soon. Kindest Regards, Mich and Angie.
Mon, 21 Nov 2016

Hong, 42/7 Anderson street, Neutral Bay:

Great services provided by Andrew. Croll Real Estate team is very friendly. Especially Andrew the boss has provided me a professional and excellent service. Also he helped me with the renovations connections in a patient and professional manner. I do appreciated for all his help!
Wed, 16 Nov 2016

Warwick, 42/7 Anderson St, Neutral Bay:

Not only do I give him full marks in the 4 categories of market knowledge, communication skills, credibility and negotiation skills but he and his team go the extra mile to assist in every possible way.
Mon, 14 Nov 2016

Yolanda Rodriguez, 7/16 Bardwell Road, Mosman:

I wanted to say a big thank you to Ally Carroll who has been our Property Manager for about 6 months now. Ally has been absolutely fantastic to deal with, she is patient, friendly and super organised - every problem that we had with our apartment was dealt with promptly and professionally.

I'm sure in your line of business many negative comments are received, especially so for rentals I'd imagine. So I just wanted to take the time to let you know what a superstar you have on your hands!

Thanks again and enjoy your weekend.
Thu, 27 Oct 2016

Amanda, 15/66 Ben Boyd Road, Neutral Bay:

Great experience with Croll Real Estate - My association with Andrew Croll and his business has been long standing in both the capacity of property management and sales. Andrew has been professional and efficient, working to get the best outcomes, at the same time he has always shown me a genuine friendship. I would highly recommend Andrew and his staff for property management and sales.
Mon, 10 Oct 2016

Alex, 15/66 Ben Boyd Road, Neutral Bay:

A trust worthy expert, an excellent experience

We are so happy that we bought this excellent investment property from Andrew Croll from Croll Real Estate. During the whole sales process Andrew was very helpful explaining the necessary details about the area, building and rental potential and willing to show the property to us at any time that suited our schedule. His excellent knowledge and friendly, professional manner won our trust completely and we bought the property at a price we think was fare to everyone. We will also rely on Andrew's help to manage the property for us after the settlement. We have no doubt we will work with Andrew and his team for all our future property adventures. Thanks Andrew!
Sat, 1 Oct 2016

Jan and Tony, 13/122 Milson Road, Cremorne Point:

Andrew's many years in Croll Real Estate became obvious from the very first time of meeting. His knowledge of the Neutral Bay/ Cremorne Market area is extensive and he provided excellent pre-sale advice. He is dedicated to sales and provided professional supportive information during the open house period of time and during the preparation for auction for our property. He manages his team at Croll and at no stage were we lacking advice and direction. I recommend Andrew Croll to anyone wishing to buy or sell in the area covered by Croll's Real Estate.
Fri, 12 Aug 2016

Jenny and Chris, 313/19-21 Grosvenor Street:

5 star service from a 5 star agent! We have recently sold our property via Andrew Croll. We couldn't of asked for a better service. His knowledge, professionalism and expert advice gave us everything required to complete the sale. So thank you very much! We have no hesitation to using Andrew in the future!
Fri, 12 Aug 2016

Susan Jeory, Kurraba Point:

Gayle did a fabulous job in the marketing and sale of an apartment my husband and I recently purchased in Kurraba Point. At all times she kept us up to date on the state of things and, in the end, got a great price for her client while also keeping the prospective purchasers happy.

It's a fine line to keep it all in line and her honesty and integrity were a real standout.
Thu, 11 Aug 2016

Jan and Tony, 13/122 Milson Road, Cremorne Point:

Andrew's many years in Croll Real Estate became obvious from the very first time of meeting. His knowledge of the Neutral Bay/ Cremorne Market area is extensive and he provided excellent pre-sale advice. He is dedicated to sales and provided professional supportive information during the open house period of time and during the preparation for auction for our property. He manages his team at Croll and at no stage were we lacking advice and direction. I recommend Andrew Croll to anyone wishing to buy or sell in the area covered by Croll's Real Estate.
Wed, 10 Aug 2016

Marianne, 3/66a Murdoch St, Cremorne:

Hi Ally, Just wanted to let you know i decided to apply for a place slightly bigger. I am so grateful for you showing me through and taking the time to come back to me.

I have never met a more friendly and accommodating Property Manager.
Thu, 28 Jul 2016

Susie Davison, Kirribilli:

Hi Andrew

I just wanted to let you know how impressed I have been with your sales manager Gayle Clifford in getting my Kirribilli apartment sold so quickly and at such a good price. She kept me informed at every stage of the process and was most courteous to both me and all the prospective purchasers.

I am sure you are aware of what an asset she is to your company.

Regards

Susie Davison
Thu, 28 Jul 2016

Emily Fisher, 6/131 Kurraba Rd, Neutral Bay:

Hi!
My husband and I would just like to say how pleasant it has been
dealing with your company for our rental property. We have had Ally
Carroll looking after us and she has been so professional and
efficient throughout the process so far. It's a really nice change as
other companies do not show the same care.
Thanks very much Ally!!!

Wed, 27 Jul 2016

Nick & Kristen Waring, 14 Redgrave Road:

Due to an interstate relocation, my wife and I had to rent out our Sydney home and for the last few years have entrusted it to Croll Real Estate to manage.

Nick Georges has looked after all aspects of the management from day one, and we have been extremely satisfied with the service we have received. Nick has taken a genuine interest in our property and has always provided experienced, knowledge and very personalised service.

Any concerns we had about renting our house were put to rest as the whole experience has been simple and hassle free. Any repairs and maintenance have been quickly and cheaply addressed to the full satisfaction of both us and our tenants. Nick always communicates timely and accurate information, and if we have reason to call him is always across the very latest with our property.

We can certainly recommend the services for Croll Real Estate and Nick without hesitation! Nick & Kristen Waring.
Fri, 8 Jul 2016

Jacquie, 3/26 Somerset Street, Mosman:

As a purchaser, vendor and landlord, I can confidently recommend Andrew Croll. Andrew has always been fabulous to deal with and has always maintained a high level of professionalism. He does the right thing by all people involved in real estate transactions which is rare in this industry.
Sat, 28 May 2016

Vendor, 27 Rangers Road,Cremorne:

Alex was extremely helpful, and made the extra effort to personally help me sort out some minor problems I had with the apartment. He helped to find someone to replace the carpet and get rid of the washing machine. Communication was great throughout the whole process. Overall very happy with the result.
Mon, 9 May 2016

Graeme and Miriam, 12/33 Aubin Street, Neutral Bay:

Excellent service. I can recommend Andrew Croll in the real estate field owing to his honesty, directness and communication skills. He follows up on details and so is thoroughly recommended.
Thu, 21 Apr 2016

Ken & Christina Marks, 3/8 Lower Almora Street, Balmoral:

Christina and I found Andrew to be very competent and a good "thinker" about the best way to sell our property. He was backed up by very competent and friendly staff. The deal was completed with a minimum of fuss with no pressure placed on us to make decisions. We have great confidence in Andrew to give good honest advice when we wish to purchase our next property.
Fri, 1 Apr 2016

Vincent Yao, 11/88 Albert Ave, Chatswood:

I would like to write to you to acknowledge the fabulous experience we had with Nick from your office.

He is professional, friendly and go above and beyond in the leasing process of our property, we are really impressed with his knowledge and skill during the whole process and can't be happier with the final outcome.

Now we have a strong confidence that our property is in safe hands and will have no hesitation to recommend Nick to any of our friends in the future.

Congratulations to have such a fantastic member in your team at Croll.

Thu, 10 Mar 2016

Serena Yao, 11/88 Albert Ave, Chatswood:

We really appreciate all your effort in helping us lease our property at Chatswood. You really care about our investment and have given us so many professional advices. Just in one open day you have found the tenant and the best part is you have negotiated a much higher return than our expectation! We can highly recommend you to all of our friends as you are such a trustworthy professional.
Thu, 10 Mar 2016

Stephanie, 4/118 Milson Road, Cremorne Point:

My boyfriend and I have recently vacated Unit 4, 118 Milson Road, Cremorne Point and I would like to provide feedback on our Property Manager, Kirra.

My boyfriend and I thoroughly enjoyed being tenants of the above property. Kirra was a fantastic Property Manager and I would like to personally thank Kirra for the excellent service she provided.

All of our requests / issues / concerns were always actioned promptly and in a professional manner - thank you, Kirra.

Tue, 9 Feb 2016

Luke, 12/1 Cranbrook Ave, Cremorne:

As a Landlord, I could not have been happier with the service provided by Kieran Axtens and the Croll team. Kieran was very attentive to my requests and queries and provided a very high level of client service. Given work and other commitments, my preferred method of communication with Croll was via email. Kieran recognised this and adapted his method of communication accordingly.

Appreciate all your hard work!

Many thanks,
Luke Woodward

Tue, 24 Nov 2015

Juliano and Juliana,  :

Dear Andrew, we would like to thank you and your team for all the attention and help in our new home search. You are great! We are glad that Claudia introduced us to you. In just one day your team has done everything! Caroline was fantastic! And the best part is the unit is awesome! Thank you, Juliano and Juliana.
Mon, 23 Nov 2015

Andy and Jenny Taylor, 9 Wiliams Parade, Dulwhich Hill:

We'd like to thank you (and Croll) very much for handling the sale. We were very pleased with your service. We appreciated the way you kept us in the loop with prospective buyers, and with your researching, and keeping us informed, of the changing situation with respect to other sales in the area.

Also, in hindsight, we are really grateful for your promptness in getting the campaign going, as we see how important it was to complete the sale before the October long weekend. That, and a bit of luck, since there were only 2 registered bidders on the day, saw to a pleasing result for us.

Thanks again
Regards,
Andy and Jenny Taylor

Wed, 11 Nov 2015

Jodie Hanson, 27/34-38 Gerard Street, Cremorne :

I can highly recommend Nick as a trustworthy professional who really cares about his clients and their investment. He has restored my faith in people and my trust that there are companies out there that can deliver quality service.

Nick found a tenant for me the day after I exchanged contracts following one open, but unfortunately, I had to undertake some unexpected renovations which took 3 months. Through all the drama, Nick was my constant. Always reliable, friendly and professional. Nothing was a problem. No question too silly. He waited patiently for the renovations to finish, checking on progress regularly. When I was finally ready to lease the property, he again, found a tenant after one open. The property rented within 24 hours of it being listed and Nick even negotiated a higher return than was advertised.

I can relax knowing that someone I trust is taking care of my property. I feel like a valued client and I know I can rely on Nick to be there when I need him.

Regards,

Jodie

Wed, 11 Nov 2015

The Gray Family, 59 Shadforth Street, Mosman:

Our family have had a relationship with Croll Real Estate for almost 40 years, over which time Croll have managed tenanted properties on our behalf, along with the sale of various properties. Most recently, the team at Croll Real Estate worked extremely hard to finalise the sale of our family's 4 unit block in Mosman. A changing market made this process harder than we envisaged, however, Andrew and his dedicated staff walked us through the process and worked tirelessly, right up to the auction, to secure us the best deal. As it turns out, this extended to post-auction as well, when the sale was finally achieved. We cannot speak highly enough of Andrew and his team at Croll Real Estate and would have no hesitation in recommending them to anyone involved in property on the North Shore.
Mon, 26 Oct 2015

Daniel and Lily, 3/51 Yeo Street, Neutral Bay:

We're very happy to say Andrew produced a swift and professional sale of our property. We bought from Andrew in 2007 and he's always been willing to keep us informed of the market, pop around to value at a moments notice, and has always offered fair and impartial advice. We are thrilled with the result of the sale and couldn't recommend Andrew and the Croll team high enough. We look forward to working with them again in the future.
Tue, 25 Aug 2015

Donna, Spit Road:

Kirra, I want to thank you for all the help you have given me over the last 10 years. You have been professional, friendly, efficient and have always always (!) had my best interests covered. I hope the new owner has the pleasure of dealing with you. Thank you so much Kirra. Best wishes.
Tue, 21 Jul 2015

Lesa Horntvedt, 13 Birubi Crescent, Bilgola:

I have sold houses before but I have NEVER had my agent provide such a high level of service from the beginning of the campaign to the end – and beyond.
Knowing the stress and mayhem involved this was an amazing insight and unexpected wonderful touch. Thank you Gayle Clifford and Croll Real Estate. You did an amazing job.
Not a local Northern Beaches agent Gayle nailed it out of territory proving it's the professionalism and tenacity of the sales agent that makes the difference and not a picture in a shop front or an expensive glossy advertisement.

Mon, 20 Jul 2015

Catherine, 2 Parriwi Rd Mosman:

Thank you for all that you have done in managing Parriwi Road for us since we have owned it. You do a terrific job and it is greatly appreciated.
Thu, 9 Jul 2015

Tenant , Spit Road Mosman:

You've really been a fantastic property manager for me and I've appreciated your empathy, compassion and understanding over the years with respect to my family.

Thank you as well for your ongoing professionalism.

Thu, 9 Jul 2015

Boe, 31/29 Gerard St, Cremorne:

Dear Kieran,

I want to express my gratitude to you and Croll for excellent property management over many years. We have benefited from stable tenancy and solid support and advice on all matters of both rental and maintenance arrangements.

I have appreciated your congenial manner that has reflected the sincerity that I have felt as an overseas landlord.

Tue, 30 Jun 2015

C Heymans, 339a Alfred St, Neutral Bay:

Caroline / Alex,

Thank you very much for all your help over the years and I look forward to one day having dealings again.

All the best.
Christa

Fri, 22 May 2015

Gail Turney, 136 Falcon Street, Crows Nest :

Hi Nick,

Thank you for your punctual and positive visit to my apartment on Falcon St last week and also for providing me with somewhere comfortable and safe and accommodates my disability.

Your entire office, from the reception girls through to your assistant Dayle and of course yourself are an absolute pleasure to deal with.

Many Thanks.

Gail.
Tue, 14 Apr 2015

Pam, 110 Kurraba Road, Neutral Bay:

Dear Andrew and Alex,

I would like to thank you not only for an amazing result, but also for a fantastic customer experience. From the outset the professionalism of your team was clear to see. Every step was explained in detail, a clear sales strategy was developed and an incredibly effective marketing campaign was put in to action.

The success of your marketing was astonishing to behold. In just two weeks 88 potential buyers viewed the property. After attracting such a high level of competition, you were able to manage the interested parties well and brought your excellent negotiating skills to the fore. Throughout the negotiations you maintained close communications and ensured a fair process. In the end you achieved a result far beyond what I could ever have expected!

I would recommend Croll Real Estate to anyone seeking a professional, ethical and highly effective agency.

Many thanks again to you and the Croll team.
Wed, 25 Mar 2015

Shaun Carroll,  :

Hi Alex

Thankyou very much for your efforts in selling my property. Your time and effort is very much appreciated. I'm am so glad that I put my faith and trust in you. I would gladly recommend Croll Real Estate to all my family and friends.

Kind Regards
Shaun Carroll

Thu, 19 Mar 2015

Tracy Driver, Bennett Street, Cremorne:

Extremely satisfied by Alex Waley's practical and professional assistance and manner in which our purchase has been handled. The experience has earned Croll a client for future.
Thu, 19 Mar 2015

Robert Hadler, 1/50 Grasmere Rd, Cremorne:

Over the last decade, Caroline has been the best property manager I have ever had - she has always secured good tenants, been on top of any issues, and looked after the property well.

I would have no hesitation in recommending Caroline as a property manager for any prospective landlord looking to lease their property through Croll Real Estate.

Robert Hadler

Wed, 14 Jan 2015

Rhiannon and Matthew, North Sydney:

Dear Andrew,

We would sincerely like to thank you and the team at Croll for ensuring that the purchase of our new property was efficient and enjoyable. You displayed a high level of professionalism and dedication, while having no reservations in attending to our every need. We would not hesitate to recommend Andrew and his team to assist in the purchase or sales process.

We have created a long list of things to do. As soon as we have made a few updates, we would be more than happy to show you through the finished product.

Best regards,

Matthew
Mon, 24 Nov 2014

Rachael, 37 Barry Street Neutral Bay :

Thank you for all your hard work, Kirra. I really appreciate it and I'm so glad I made the switch to you guys.

Cheers,
Rachael

Fri, 7 Nov 2014

Courtney Spring, 142 Ermest St, Crows Nest:

Hi Caroline,
Jason and I would like to thank you for being such a fantastic agent! We have genuinely loved our time at Ernest St and found you to be very accommodating and easy to work with.

Thanks,
Courtney

Mon, 20 Oct 2014

Helen Tickle , 22/133-139 Spencer Road, Mosman :

I am extremely grateful to Croll Real Estate for the honest and professional advice I received when recently leasing my property.

The staff know the market and were able to provide me with accurate information which resulted in my apartment being leased quickly and appropriately.

It is reassuring to know that my property is managed by a reputable and experienced Agent.

Wed, 8 Oct 2014

Huw Gardner, 9/42 Ben Boyd Road, Neutral Bay:

I've been a tenant with Croll for 2 years and they have always been responsive and easy to deal with. Claire has been easy to contact and can be relied upon to follow up as necessary. I would happily recommend Croll, and Claire, for your rental needs.

Huw Gardner | Sales Development Manager - Facial| Kimberly-Clark Australia | p. 9963 8640 | m. 0448 297 493 | huw.a.gardner@kcc.com
Tue, 5 Aug 2014

Paul Papas, Prince Street, Moman:

If you're thinking of selling, I can recommend speaking to Alex Waley, he achieved great results for me way above my expectations
Wed, 30 Jul 2014

Jan Konners, Spruson Street:

Thank you Kirra for all your work over the past year. You have been a pleasure to work with and I wish you success in your future endeavours.
Tue, 22 Jul 2014

 , 15/6-12 Prospect Avenue Cremorne:

Thanks very much Claire.
All of our dealing with your agency have been great from the start and should we return to live here again we would most certainly contact Croll first for any real estate needs.
Thanks again,
Loren


Thu, 26 Jun 2014

Cottage Rentals Pty Limited, 6 Bickell Road, Mosman:

Recently I approached Andrew Croll regarding selling a small block of units in Mosman that had been owned by a family company since the seventies. Andrew immediately organised a marketing strategy and schedule and auction date. He and Gayle Clifford were available at any time for the numerous queries I had and he and his team worked solidly with inspections and contracts of sale etc. Caroline Carroll from the property management department spent a considerable amount of time liaising with the existing tenants, so the whole process went extremely smoothly. The resultant price at auction was FAR above my expectations and without Andrew's expertise and hard work I'm sure I would never have achieved such a fantastic result. I'm very grateful to him and his team. Margaret Partridge.

Wed, 25 Jun 2014

Margaret Partridge, 6 Bickell Rd, Mosman:

My family company has owned a small block of units in Mosman since the late seventies. Every since the date of purchase it has been managed by Croll Real Estate.
About ten years ago Caroline Carroll of Crolls became responsible for the maintenance and management of the units and has done so ever since.
Having been involved with real estate for many years I have been totally delighted with her expertise and diligence. Her rapport with the tenants has been extremely helpful and there have been times when she has been responsible for remodelling, choosing materials etc and she has done it with great style and flair. At all times she has been mindful of getting the best result (cost wise) for the owner, whilst keeping the tenants comfortable and happy.
I cannot recommend her highly enough to anyone considering having their property managed by an agent.


Margaret Partridge
COTTAGE RENTALS PTY LIMITED

Wed, 25 Jun 2014

Julia Mercer, 22/102 Young Street Neutral Bay:

My partner and I have dealt with Croll Real Estate for 2 years as tenants and cannot speak highly enough of the staff. Claire has been supportive, friendly, outgoing and incredibly quick to respond to issues. She has gone above and beyond for us on many occasions to ensure our comfort. I would strongly recommend Croll for any future real estate needs based on our experience, due to their professionalism and expertise.
Cheers,
Julia

Wed, 25 Jun 2014

Dieter Martin, 3/54 Milson Road, Cremorne Point:

Dear Andrew, I would like to thank you for your services in the recent sale of the apartment in Milson Road, Cremorne Point. The result was certainly in line with your projections. On a personal and professional level I can only admire your enthusiasm and sincerity, not to mention the excellent communication and hard work that you and your team could be totally relied on. There was always an answer to any unforeseen roadblock that presented itself. Truly the sign of a consummate and seasoned operator! You do your profession proud. Kind regards, Dieter Martin.

Thu, 15 May 2014

Helen Coles,  :

Dear Andrew,

I am moved to thank you and your company for the highest services provided when sorting the unit's issues frome late October 2013. These included strata involvment, other repairs and a tribunal hearing from a litigious tenant.

Caroline Carroll is an outstanding person with extrodinary skills in quality work and multi-tasking, and is a credit to the company.

Saffron Ross and Alex Waley have also demonstrated commitment, flexibility, understanding and attention to detail.

Outstanding company and a great team.

Thank you and best wishes,

Helen Coles
Thu, 8 May 2014

Stefan Couani, 17/2 Forsyth Street Glebe, NSW 2037:

I hope all is well with you.

May I add my thanks to you for all the work you've done for us over the past few years - always a pleasure dealing with you.
I'm particularly grateful for the support you gave to my father - above and beyond the call of duty, I reckon.
Regards to Andrew as well - it was good to deal with him too.

Thanks
Stefan

Thu, 1 May 2014

Nicholas Costi, 44/48a Consul Rd, Brookvale :

Thank you for all your help in assisting me in the sale of my property in Brookvale. Both Nick Georges and Alex Waley have been extremely professional with all aspects of the sale and I would highly recommend them and the entire Croll office for all your real estate needs.

The result most certainly exceeded our expectations.

Thank you again.

Thu, 13 Mar 2014

Mary Royal, 125 Holt Ave, Cremorne:

Caroline Carroll has been managing my rental property for several years. During this time Caroline has always provided exemplary service, in the most friendliest and professional manner.
The most valued aspect, of my relationship with Caroline, is that I trust her completely to look after my best interests, as a property owner, whilst providing the same level of commitment to my tenant.
This has resulted in my having a perfect tenant. Further, with Caroline's advice, I am confident of maximising the profit on my rental property.
I highly recommend Caroline personally and Croll Real Estate to any property owner.

Fri, 28 Feb 2014

Theo Argyropoulos, 37/13 Ernest Street, Crows Nest:

I recently sold my apartment in Crows Nest with Croll Real Estate. I was impressed with how comfortable and effortless they made the whole process. Both agents, Nick Georges and Alex Waley, were very professional and knowledgable in all things real estate and they made selling my property a breeze. A big thank-you to all the staff at Croll.
Tue, 4 Feb 2014

Alexis Apostolellis, 2/78 Undercliff Street, Neutral Bay:

My first dealings with Andrew Croll were four years ago when renting a property managed by Croll. It was clear to me that Andrew and others within his agency provided an exceptional level of service and for this reason I had no hesitation in choosing Croll to manage my own investment property . The advice I received over the years was always non-biased and showed an astute understanding of the market. When deciding to sell it was really easy to choose Andrew to manage the marketing and sale of the property. The service I received again exceeded my expectations. I was very happy with the entire process and believe his strategy got me the best price.
Tue, 21 Jan 2014

Sarah Lauren, 5a Priory Rd, Waverton:


As first home buyers we were unsure of and weary on what to expect with Property Managers, however Caroline Carroll and Croll Real Estate ensured the experience was a pleasure. Caroline and the team were very informative, clear on the leasing/management process, always available and most importantly very prompt to resolve property issues or attend to our questions. We would recommend Caroline and Croll Real Estate's services to family and friends – a sign of quality Property Management.

Scott & Sarah – Previous owners of a Waverton 2 bedroom apartment.

Wed, 11 Dec 2013

Grant & Elizabeth , Kurraba Road Neutral Bay :

I have to say that your proactive approach to managing our property is impressive. Elizabeth and I have three rental properties in various places, each with a different agent. We comment to one another often, what a high standard of service you provide in comparison to others.
You respond quickly to our requests and any changes in regard to our property, you always know what is in our best interests and act on that then keep us informed rather than needing any direction from us. I suspect the tenants also appreciate your management.

In our experience it is the same of everyone at Croll Real Estate but I want to express our appreciation to you particularly.

Mon, 9 Dec 2013

Jacqui Mace, 95 Gerard St, Cremorne:

The result Gayle got for me exceeded my expectations. I was new to the process of selling a property and a little apprehensive. Gayle assisted with all aspects from conveyancing to styling. She was in constant communication via both phone and email to keep me up to date.

I would highly recommend Gayle.

Tue, 3 Dec 2013

 ,  :

As a buyer, I was very impressed with the level of service from Alex Waley at Croll. There were some unusual circumstances about the property that I was interested in and without Alex's commitment to helping both myself and the vendor get what we wanted, I don't think this property would have been sold. He was open and honest about the issues from the start, was extremely helpful in getting me more information about the said issues (including getting me in touch with people on the exec committee so I can get the story straight from the people involved), was prompt in responding to my phone calls and emails (we were on the phone several times a day over about 2 weeks!), and kept me well-informed on progress with discussions with the vendor. He gave me time and space to make my decisions and to get comfortable with everything, which I really appreciated. Alex, thanks very much for helping me get my dream home!
Fri, 18 Oct 2013

Maxine and Chris Roberts, 51 Bushlands Avenue,Gordon:

Dear Alex:

As our association draws to a close we want to thank you for your superb management of the sale of our home.

This was not an easy home to sell. As you may recall, we had spent an extended period of time with another agent who had a proven track record in the area, but who positioned the house generically- as a large luxury property. Faced with a tough housing market, we were told the negatives of the location and advised that a significant price reduction was our only alternative.

Looking for a different direction, we contacted you as an out-of-area agent who had made comparable recent sales. Yes, you did the normal sales research and presented the figures to us. The price range we agreed upon was a sensible one. But the difference in your approach was your openness, perceptive analysis and targeted marketing. You focused on the marketable strengths that our property had, quizzed us on the functional experience of living here, and repositioned the house as the spacious but practical family home it more authentically was. At our request you recorded your own virtual tour, which gave your agency a much more personal feel and differentiated our campaign. You explored other methods of marketing such as using the Chinese Domain and culturally associated agents so that the property never just languished in the listings.
Throughout the sales campaign we were delighted by your ongoing energy, commitment and
methodical follow-up. Your team gave useful advice as to presentation. The house was always well supervised and secure. And your adroitness with the rake and the broom was a true bonus!

We also found your communication open and clear throughout the process of negotiation for the sale. You patiently pursued the terms of sale we wanted, rather than rushing to simply clinch a deal. And when the deal was done you made yourself available to ensure that the handover from buyer to seller was smooth and professional.

So Alex, we wish you well with your ongoing activities. We have truly benefited from your talented judgment, integrity, optimism and unstoppable enthusiasm. We hope many others do likewise.


Thank you,

Yours sincerely,

Maxine and Chris Roberts

Mon, 14 Oct 2013

Couani Family , 30 Cremorne Rd Cremorne Point:

Croll Real Estate have been the managing agents for our father's properties for a number of years since our father became less able to do the managing work himself. Property Manager, Kirra De Giglio always worked with our father in an efficient and compassionate manner, always finding the best solutions to any problems that cropped up. Since my brothers and I took over the management of our father's estate, we have found Croll and Kirra in particular, to be very helpful and businesslike in all our dealings. We have been very happy with the way Kirra has handled the tenants in our father's properties, addressing all issues that arose quickly and with a minimum of fuss. Croll also have a team of skilled contractors who they call on for repairs and other work. We don't hesitate to recommend Kirra de Giglio as a Property Manager.
Fri, 11 Oct 2013

Paul & Kristin Esau, Kurraba Road Neutral Bay :

Kris mentioned you found a tenant.

I just wanted to thank you for your professional approach, efforts and speed at which you handle any items regarding our apartment.

Tue, 24 Sep 2013

Gill Maclean, 2/1a Belgrave Street, Cremorne:

I just wanted to say thanks to Croll and in particular Alex in his efforts around the sale of my property recently. I met with 6 different agents when I finally decided to sell, and he was by far the best in regards to doing what he said he would do, as well as being up front and honest around what he felt was an achievable price on the property. He was always in contact, and kept me updated throughout the entire process. He is a true asset to you business, and I hope you can pass on my best.

Thanks again,

Gill

Wed, 18 Sep 2013

Theresa Wu, 40 Lord St, North Sydney :

Despite this being a sub-optimal outcome for us, we wish to thank you for the great service you have provided and for putting our case forward to the owner. In our many years as renters the level of service we have received from you has been one of the best.
Wed, 21 Aug 2013

Rob & Anne-Marie Curtis, 70 Holt Ave, Mosman:

When the house we were renting changed estate agents to Croll both my Husband and I were very concerned! We had the most awful experience with the previous estate agent, we were anxious that the new agent would prove to be just as bad. We could not have been more wrong! At last our house was being managed by a professional and ethical company. From the first interaction to the last Croll have practiced excellent Real Estate practice which included a calm, consultative approach to both tenant and owner. I would highly recommend them to both tenants and owners. We only hope that our new agents meet Crolls very high standards.
Wed, 21 Aug 2013

Mike Wiseman, 30a Moodie St, Cammeray:

Prior to moving out of our much loved townhouse we had a rental appraisal completed by Croll and within two weeks they had organised amazing photos, listed the property and prequalified a high quality tenant at above the asking rent. We could not ask for anything more. Nick Georges had a great knowledge of the local market, was proactive and quick to respond to questions, I would recommend Croll Property Management to anyone.
Fri, 19 Jul 2013

Dee and Roger Staley, 8b Merlin Street, Neutral Bay:

To Andrew Croll, Principal - Croll Real Estate, Neutral Bay

We thank Gayle Clifford for the successful sale of our property in Neutral Bay. Although the sale contract was for auction, the property never went to the auctioneer. After only 11 days on the market Gayle achieved a contract of sale through private treaty, which exceeded our price expectation.

We give high marks to the sales division of Croll Real Estate and particularly to Gayle whose expertise and professionalism guided us personally through the intricacies of successful marketing. We credit Gayle for this happy result.

We thank Croll Real Estate's property managing agents Gary Bixley and Kirra De Giglio for their conscientious management for many years of this property.

It was a pleasure dealing with you and we wish you continued success.

Best Regards,
Dee and Roger Staley
Fri, 19 Jul 2013

Tom Scollon, 25/29-35 Gerard Street:

Thanks Claire – I must say though you were away last week, you are a very good communicator – the best I have experienced in Croll and in rentals generally – even to say you were away and couldn't write was refreshingly open :) hope you enjoyed your break and fitness expedition :) I have confidence Claire that you are on the case and you will have it let soon – I understand about showings as they quite sensitive couple – best regards Tom
Fri, 19 Jul 2013

Julian Davidge, 5/66 Kurraba Rd, Neutral Bay:

Dear Caroline,

RE: Property Management of 5/66 Kurrabba Road, Neutral Bay.

Just a short note to say thank you for all of your help over the last 7 years with all matters relating to my rental property at 5/66 Kurrabba Road Neutral Bay. Being based overseas your management of all arising issues with the property and the day to day grievances/requests of tenants has been fantastic. Unfortunately the nature of my work means I usually have little time to carefully read and respond to non work related matters, as such your ability to ensure all issues were resolved in a manner acceptable to tenants and myself in terms of timing, practicality and pricing has been greatly appreciated.

Should you ever need a reference for any prospective landlords or future employer, then please feel free to give them my contact details.

Kind regards,

Julian Davidge

Tue, 2 Jul 2013

Jane and Peter Gillings, 53 Rangers Avenue, Mosman:

Dear Gayle

Peter and I would like to thank you for doing such a wonderful job selling our Mosman home recently. Your practical and positive attitude gave us confidence both professionally and personally.

Gayle, your ability to relate and communicate to both vendor and buyer is unique and the time you took to follow up after every open house was outstanding. It is refreshing to work with such an enthusiastic and passionate person.

Thank you for making selling our home of 19 years such a positive and smooth experience for our family. It was a pleasure working with you and the Croll Team and without doubt we would certainly contact you
should we buy or sell again in the future.

Yours sincerely
Jane and Peter Gillings
Wed, 12 Jun 2013

Nina Truelove, 5/83 Kurraba Road,Kurraba Point:

Andrew and Alex,

Thank you both very much for securing the sale of 5/83 Kurraba Rd. I know it wasn't easy on a number of levels. No parking and the high strata levies were big negatives. I also appreciated your diplomacy in dealing with the tenants. I was very pleased with how you both managed the situation. The tenants moved out a week before settlement......perfect.
It is a lovely old apartment and sounds like the new owner is very happy. I'm now able to help my son buy his first property. All in all it has been a win win for all the stake holders.
It was with pleasure that I completed the survey form.
Thank you both once again.
Nina

Mon, 8 Apr 2013

David Butchart, 20 Cairo St, Cammeray:

Dear Colin and Andrew,

I just thought I would send you an email to give you feedback of my and my wife's dealings with Caroline Carroll while we were tenants at 20 Cairo Street Cammeray. Our tenancy ended in January.

As you may or may not know we had a significant mould problem in the property leading to us not being able to sleep in or even use the main bedroom. We then had protracted and tense discussions and negotiations with the landlord regarding this problem with Caroline playing the negotiator and "middle man".

During the process of these negotiations Caroline was exceptionally professional in a not particularly pleasant environment. Caroline provided a balanced view and counsel and in the end helped resolve the situation relatively amicably. At no stage did Caroline make us feel as if our concerns were not serious and unfounded. In fact she provided a caring ear to my emotional and pregnant wife!

It is not often these days that you get exceptional service and help so I thought I should let you know that it was exactly those qualities that Caroline provided us while we were tenants of Cairo Street.

Happy Easter to everyone at Croll.

Regards,

David Butchart

Tue, 2 Apr 2013

Kirstin & Brett, Mosman:

Dear Gayle,

I finally have 5 minutes to sit at the computer and email you to say a huge thank you for selling our home in Mosman for us. Our second experience selling with Croll Real Estate exceeded expectations; from a striking signboard, prompt feedback after just a few open homes, a great price, to a smooth and speedy settlement. It was an emotional time and we really appreciated your empathy and professionalism. We won't hesitate to recommend you to our friends and look forward to working with you again in the future.

Best wishes,

Kirstin and Brett

Wed, 20 Feb 2013

Omshree Murphy, 3/3 Earl Street, Mosman:

Dear Andrew

I highly commend the friendly services of Croll Real Estate. Their expertise, etiquette and competence exceeds the standard I expected from a real estate agency.

Croll Real Estate managed the sale of my late father's Mosman home at the beginning of spring 2012 with success in a very timely and efficient manner.

Sensitive to our family's needs, exceptionally kind and polite, they were always responsive, communicable, enthusiastically executing the process with ease as it unfolded. Very much a sign of personally acquired professional experience.

Andrew Croll has my contact details should you want to verify this declaration.

With sincerity, Omshree Murphy
Sat, 12 Jan 2013

Andrea Jeremy,  :

Dear Alex & Kirra,

My apologies for not writing sooner but once again I have been overseas on business and only returned back into the office yesterday. I just wanted to drop you both a quick note to say a very big Thank you for all your assistance in the Property Management and sale of my unit. You were both outstanding and I would have no hesitation at all in recommending you to any of my family or friends who may need your services in the future.

I will most certainly be in touch when I begin the search for my next investment in the first quarter of next year.

Fri, 7 Dec 2012

Rebecca Scaife, 12/42-50 Helen St, Lane Cove:

You have been so helpful to us since we moved in and I really appreciate your help over the past year.

It was a very nice change as I didn't have a great experience with my previous agents :(

So a really big thank you goes to you!

Take care
Bec

Wed, 28 Nov 2012

Barry and Suzanne Lambert, 5/3 Spruson Street, Neutral Bay:

We couldn't have had a better representative than Gayle Clifford. Throughout the whole process she was focussed and very friendly and achieved a great result for us.
We would not hesitate to ask for her services again.
Mon, 24 Sep 2012

 , 11/40-48 Gerard Street:

Elysha has been truly fabulous in managing my unit in Gerard street, very professional and extremely supportive and helpful with my recent renovations.


Mon, 17 Sep 2012

Sarah Casamento and David Dimento, 11/61-63 Alexander Street, Crows Nest:


Dear Alex,

We really did want to say thank you for all you've done. Choosing the right agent was very important for us, and after hearing the horror stories from other people we weren't expecting much.

Our criteria was simple :). We wanted an agent who was honest, optimistic, easy going and above all capable. Luckily for us you fit the bill perfectly!

You made the process of selling our first home a breeze. You kept us updated throughout with phone calls, client feedback and you were always available to discuss options and next steps. It was a pleasant experience from start to finish, and you were a pleasure to deal with.

Thank you, for looking after us! Cleaning up after we left things around (Dave) and humouring us when we asked silly questions (Sarah) and of course helping us reach a better than expected outcome at auction.

Sarah and Dave

Wed, 12 Sep 2012

Dominque and Colleen Rabu, 1, 2 and 4 / 1 Iredale Ave, Cremorne Point:

To The Croll Team,

I would like to congratulate Croll for the changes it has made to
its advertising both in the Mosman Daily and on the web since
changing from First National and becoming independent.

Your advertisements with properties for sale/rent are much more
21st century, give a better perspective, are well written and on
the whole much more appealing.

I wish also to thank Caroline Carroll for her professionalism
when dealing with matters pertaining to the property my husband
and I own in Cremorne Point. Caroline is a very competent
real estate agent on whom we can depend.

Keep up the good work,

Kind regards,
Colleen Rabu
Fri, 7 Sep 2012

Luke McMaster, 75 Spofforth Street, Mosman:

Andrew, thanks for your note. Consider the rating for all of the below 5's. In terms of comments, our only comment is for Gayle Clifford. Excellent support. Timely responses to questions, flexibility in taking time to help us understand the details, and superb negotiating skills. Next time I buy in Sydney I would certainly come back to you guys thanks to Gayle's efforts.

Appreciate all your support. The two transactions I have had with your team with this property have been excellent. Good job!

Luke
Mon, 27 Aug 2012

James and Sarah, 10/72 Murdoch Street, Cremorne:

Thank you Gayle for your help with Murdoch St and your housewarming present!

I really appreciate all the help you gave Sarah and I throughout the whole process - your service was exceptional and both myself and Sarah would definitely recommend Croll Real Estate on the back of the service you provided.

Thanks again for your help!"

James King, Property Manager, CBRE, Asset Services

Tue, 21 Aug 2012

Travis, 8/82 Kurraba Road, Neutral Bay:

Gayle and Andrew,

Many many thanks for all your efforts on the sale. It went as smoothly as I could have hoped for and was very happy with the result. That also applies to the years Croll has managed my property. Please pass on my thanks all the people who have helped out. I would happily recommend Croll to anyone there. If I can talk my wife into moving there I will come and see you to find us a nice place on the harbour.

Kind Regards,

Travis
Thu, 26 Jul 2012

Melanie, 6/4 Badham Avenue, Mosman:

Dear Alex,

Thank you very much for your professional handling of the sale. Alex, you have outstanding customer service skills which are rarely found. Your ego simply doesn't appear and you are extraordinarily alert whilst being very approachable. These qualities make you an outstanding sales person: you are so good you make it look easy, but as a manager of over two decades experience , I know it is difficult to find staff with your skills. You went to a lot of trouble to list my property when many would have given up or badgered; you did neither but just kept there. Very smooth, very good, and it is appreciated. I wish you all the best in your career and for you and your family.

Regards, Melanie
Wed, 18 Jul 2012

Louise Mitchell, 20/140 Holt Avenue, Cremorne:

Dear Andrew

I am pleased I have received confirmation that settlement has gone through smoothly today.

I just wanted to thank you for making the sale happen so quickly. The whole process went very smoothly and you really have a fantastic team working for you.

Caroline has done a great job over the years of sourcing good tenants and managing the property and Robert and his team have made the accounting happen seamlessly with monthly statements and funds always being received on time. I was also very happy that Fran was appointed to manage the sale process as she knows the property well and I had all confidence that she would do, and did do, a terrific job.

Competent and talented teams are a reflection of good leadership, so congratulations.

It was a pleasure dealing with you and I would not hesitate to appoint your company again on any assets that I may purchase in the future.

Best Regards

Louise
Sat, 14 Jul 2012

Carolyn Collins, Parriwi Rd, Mosman:

I was impressed by the professionalism, efficiency and friendliness of the Croll staff. Gayle Clifford demonstrated knowledge about the property and was thorough in chasing up any information that was requested. Gayle's down-to-earth nature and willingness to make the process as transparent and as smooth as possible made me feel confident about the decision to purchase. I have dealt with many real estate agencies over the past 20 years and Croll has been the most impressive. My past experience of agents made me skeptical of the buying process: meeting 'glossy' people who seemed to lack knowledge, authenticity and efficiency. Croll was a refreshing change and I would definitely recommend them!
Fri, 29 Jun 2012

Ondine, 5/6 McLeod Street, Mosman:

Dear Andrew and Teams

Thank you all very much for the fantastic experience with regards to the sale of my unit.

You have restored my faith with regards to "Property Agents" - there are professional and ethical people out there! This is extremely unique and hard to find! The team work was excellent. Andrew's leadership is of the highest quality and standard. The Marketing Report was impressive, extensive and very informative.

This was my second experience with "Croll". The first was buying a property (2003) and the 2nd was selling a property (2012). Both experiences were of the highest standard.

Generally, I don't refer easily. However, I would not hesitate to recommend "Croll".

I wish you all continued success and look forward to doing business again in the future.

Keep up the good work!

Kind regards

Ondine
Mon, 21 May 2012

Estelle, 20/21 Sutherland Street, Cremorne:

Dear Sir

Re Sale of our unit in The Links

Your company recently attended to the sale of the above unit and we now comment on the experience which we were subjected to as sellers.

Fran Turner was entirely responsible for all matters relating to this sale. At all times she was most helpful and conducted everything in a most professional manner. Fran always diligently kept us informed which was very reassuring for a seller.

We would have no hesitation recommending Fran to any potential buyer or seller of property. If the occasion arises we will certainly give her business again.

Estelle
Mon, 21 May 2012

Ray and Shar Hinde, 13/8 Earl Street, Mosman:

Dear Andrew and Team,

We would like to provide you with this unsolicited testimonial based on the friendly and professional way in which you and your team marketed and sold our parents' apartment in Mosman.

When the time came to sell the apartment, and with all our family living in Canberra, we needed to choose a real estate agent that we felt comfortable working with because of the distance.

On our first meeting with Andrew we felt at ease with him as he has a way of making you feel relaxed about the whole selling process. An example of this was the many decisions we had to make about what to do with the apartment before placing it on the market. Andrew and his team guided us through this process with professional ease, offering considered solutions to our many problems.

On the occasions we needed to consult with Andrew, Nooi or Gayle we found them very accessible. We could talk to them as soon as we called or they returned our calls very promptly. They were also willing to accommodate our needs in regards to meeting with us when we drove up from Canberra.

We were also impressed with their marketing strategy, as when we gave the green light to go, the marketing team efficiently went through processes of photos, newspapers etc, all the while liaising with us while we were in Canberra. The culmination of such a professional job resulted in the apartment being sold around one week after the property was listed.

We would highly recommend Croll Real Estate to anyone looking to buy or sell a property. Furthermore, we have also told Andrew that he can give our contact details to anyone who would like to talk to us personally.

Sincerely

Ray and Shar Hinde
Mon, 14 May 2012

Garry Morris, 14/2 Colindia Avenue, Neutral Bay:

Dear Andrew,

It gives me great pleasure to be writing this letter. I would highly recommend Croll Real Estate to anyone wishing to sell their property. They were ethical in their dealings with me and the buyers and I know that they had my best interest at heart from beginning to end.

Their attention to detail, communication and high level of professionalism meant that I felt I received a very high level of service from everyone on the team, as well as showing me their knowledge of the area and of real estate in general. They always keep me well informed after inspections  and open homes, giving me prompt feedback on the buyer's response and position, plus keeping me updated on any new interest, changes, or arising issues.

In addition to that, Andrew's negotiating ability saw that I achieved the best possible result in the current market.

To conclude, I feel that the whole time the unit was on the market, the service I received from everyone on the whole team was nothing short of superb, their approach and professionalism made the whole process smooth, plus the open communication made sure that we were all working towards the same result.

Again thank you for all of your hard work in selling my unit and for making it a smooth process as well as achieving a great result.

Regards,

Garry Morris.
Fri, 17 Feb 2012

Denver Brodsky, 7/1 Bennett Street, Neutral Bay:

Hi Andrew and Gayle,

From the outset I was impressed with your amiable professionalism. Through the entire process, culminating in a very satisfactory result, you and your staff displayed your focus on getting a good market price. Congratulations, You are a great team!

Best wishes, Denver Brodsky.
Tue, 31 Jan 2012

Leo Murphy, 15/21 Eastern Valley Way, Northbridge:

Dear Andrew,

I'd like to thank you and congratulate you on your professionalism in the way you sold mum's unit at Northbridge Gardens.

Selling such a retirement village property is more complex than most sales, both due to contractual matters and also the needs of aging clients.

I appreciate you taking the listing and Mum thanks you for helping get such a good result.

Kind Regards,

Leo
Mon, 16 Jan 2012

Peter and Wendy Paske, 287 Military Road, Cremorne:

Hi Alex,

Sorry I missed your call. The best call for us!!!! Glad that we could go ahead and exchange before the weekend. It was such a relief. We cannot thank you enough for your support and advocacy on our behalf in this matter.

It would not have happened we feel without your constant follow-up. You showed great dedication to our sale. You deserved for all your efforts for it to have been a $2.45M sale!!!

Thanks for keeping us so well informed regarding often day-to-day developments. Please be assured we look forward to continuing our relationship with you regarding the settlement of this property and into the future.

Talk soon.

Peter and Wendy Paske
Thu, 15 Dec 2011

Helen Russell, 52/29 Gerard Street, Cremorne:

Hi Andrew,

My apologies for such a late "thank you"! I hope to catch up with you at some stage, but in the meantime please accept my sincere appreciation for all your wonderful help and advice in selling Mum's unit.

The last five years have been quite difficult looking after Mum and when you (and Colin) agreed to act as agents for the sale of her unit, I felt relaxed and confident knowing that your integrity would secure the very best outcome, which you did.

From start to finish, it has been a pleasure associating with you Andrew, and please convey my appreciation to Colin also, and I wish you both continuing success in your business, which I would highly recommend to anyone looking for an honest, family orientated Real Estate Agency.

Kindest regards,

Helen Russell
Tue, 6 Dec 2011

Enid Charlton, 1/55a Wycombe Road, Neutral Bay:

Dear Andrew,

I would like to commend you on the impressive way in which you handled the sale of my property at Wycombe Road in Neutral Bay. Faced with a very complex series of decisions regarding the maintenance of the strata building you went way beyond your role as agent agreeing to taking my proxy on the Body Corporate for six months to help me resolve the issues that I was struggling with.

You quickly identified the key issues to be managed and then went beyond your remit helping the Body Corporate find the right advice, builders and trades people to meet all the requirements within our budget and time frame. You presented all the information to others involved with the Body Corporate in a highly professional, congenial manner during very stressful negotiations.

Subsequently the advice you gave me in regarding 'how' and 'when' to sell my property proved to be absolutely correct, which allowed me to sell my property satisfactorily. Given the complexities surrounding this sale, you still managed to treat all prospective buyers fairly and honestly providing them with clear information about the difficult issues inherent in the unit/building and successfully concluding the sale.

You always treated me very respectfully working with me on all major issues and decisions. This is in stark contrast to a real-estate agent I engaged the previous year who was quite dismissive of my concerns and as a result were unsuccessful in making the sale.

Andrew, my heart-felt thanks for all your efforts to help me sell my property. Even when the Body Corporate issues seemed unsurmountable you kept a level head, offered sound advice and worked tirelessly through all the issues. Your professionalism was very impressive.

I cannot thank you enough for doing so much, much more than any real-estate agent should ever be expected to do in a very complex series of negotiations that spanned over six months. I am incredibly glad I met you and had the opportunity to work with you. You are a very talented real-estate agent but more importantly a very generous professional who goes above-and-beyond the call of duty when a client is facing some very serious issues. I wish you and Crolls every success in the future and thank you for helping me.

Kind regards, Enid Charlton
Mon, 5 Dec 2011

Grahame and Kay Brown, 1/52 Jeffreys Street, Kirribilli:

Hi Alex,

So far all has gone extremely smoothly. Both Kay and I have greatly appreciated your help in this transaction. Your communication and pragmatism have been excellent. After a rather hesitant start, we have grown to appreciate your professionalism, dedication and determination.

We wish you all the best and would have no hesitation in recommending you to our colleagues.

With kind regards,

Grahame and Kay Brown
Sun, 20 Nov 2011

Bettina, Rangers Rd:

Dear Caroline,
I am writing to thank you for looking after our property so well.
Your professionalism in all your dealings with us including and not limited to efficiency in organizing repairs, keeping tenants arrears to a minimum and constant communication with us was always much appreciated.
Caroline, it was a pleasure doing business with youand we will have no hesitation in recommending you.
Wishhing you all the bestt.
Kind Regards, Bettina
Fri, 21 Oct 2011

Fiona Tregaskis, 7/98 Spit Road, Mosman:

Dear Andrew and Gayle,

I just wanted to say a huge thank you for the outstanding result in selling my property in Mosman. As you aware I met with a number of agents in the area and decided to go with First National due to your professionalism, experience, honesty and boutique agency style.

I particularly liked your personalised approach.

Andrew - your extensive experience within the industry is apparent and I am so pleased that I listened to your advice regarding the selling strategy and price guide. You exceeded my expectations on the sale price and time frame. It was sold within 14 days of being on the market.

You both kept me informed on a regular basis regarding feedback from inspections and prospective buyers which was important as I had already moved interstate. Your team delivered on what was promised in our initial meetings which is very pleasing given it is normally such a stressful experience.

I would highly recommend your services and have referred a few friends so you can hopefully assist them also.

I wish you every success for the future.

Thanks again

Fiona Tregaskis
Tue, 18 Oct 2011

Deanne, The Boulevarde, Cammeray:

To Whom It May Concern,

Alex's approach of allowing pre-vetted clientele to view properties by appointment not only provided a barrier to the typical 'tyre-kickers' but also provided a level of comfort knowing that strangers won't be rummaging through my personal possession alone.

When Alex warned me that I had better start packing I thought he was joking - never did I ever expect our property to be sold on the first day!
I felt comfortable working with Alex and I am very happy with the exceptional results he obtained.

I am still astounded at how quickly the sale has gone through, particularly since analysts are reporting that it is a buyer's market.

Fantastic results, thanks Alex.

Regards Deanne
Thu, 15 Sep 2011

Lindy Smyth, Owner:

Hello Andrew,
I wanted to write to you this evening to let you know how delighted we are to have our two properties managed by Gary Bixley.
He has just leased our Ben Boyd Rd Property. Gary has been dealing with Mary Garcia Martinez who is working on our behalf. She has been fulsome in her praise of Gary finding him efficient, helpful, supportive and totally professional.
It is so refreshing to be working with Gary and feel we are valued as Croll First National Clients.
We look forward to working with him closely in the future.
Kind Regards
Lindy and Peter Smyth
Fri, 12 Aug 2011

Fay Curtin, 14/26 Eaton St, Neutral Bay:

Dear Caroline,
Indeed we have been fortunate in the tenants you have selected, as you mention, but i think the state of the apartment is also testament to your good management.Thank you so much for all you have done in the past regarding the renting and management of the apartment for which i am very grateful.
With best wishes,
Sincerely
Fay Curtin
Wed, 3 Aug 2011

Gaby Abrahamson, 3/13 Lang Street. Mosman:

Dear Andrew, Just wanted to thank you for all your help. I have dealt with a lot of agents over the past several months and your business was the most helpful and trust worthy. Thanks again for making this experience that little bit easier. Gaby Abrahamson.
Mon, 27 Jun 2011

Wendy Stubbs, 2/6 Murdoch St, Cremorne Point:

My heartfelt thanks for all the work you put into making 2/6 Murdoch Street look the best it could be, for the extensive marketing campaign and the sale on Saturday. I appreciate the amount of effort you all put in. I am very happy, and relieved, with the result. Thanks again. All the best, Wendy
Mon, 23 May 2011

George Lewis, 13/154 Ben Boyd Road, Neutral Bay:

Andrew, thanks for all the work that you put into selling the flat. Everything went well and I appreciated the support and professionalism that led to such a positive result for the sale. I was always kept up-to-date on what was happening. Many thanks for such a fine job. I would certainly recommend you to anyone who wanted to sell their property. Cheers, George.
Sat, 7 May 2011

Anna, Effie and Kathleen, Stanton Road, Mosman:

Dear Andrew,

Just a note to say many thanks to you and your team for handling our Lindsay Street property. We really appreciate your great effort in keeping us well informed and phoning the three of us individually to keep us up to date with the opening inspections, and for also liaising with Simon.. Your honesty, integrity and professionalism was very much appreciated, as was the way in which you dealt with the tenants.

Although the outcome was not a favourable one, we wouldn't hesitate in recommending you and your team to other prospective vendors.

Again, many thanks.

Anna, Effie and Kathleen.
Fri, 1 Apr 2011

Tenant, Neutral Bay,  :

Hi Belinda,

I also wanted to say thank you for being so helpful and ''on the ball''. It has made my first experience of renting in Sydney a very positive one the efficiency that both you and the landlord show me with these little things is greatly appreciated.

Megan
Thu, 24 Mar 2011

John Warburton, 2/11a Orlando Avenue, Cremorne:

Hi there

Recently I rented one of your properties managed by Gary Bixley. I currently own 2 properties and this was my first time renting. As a landlord for many years I have not always had good experiences with real estate agents managing my property. I had also heard many horror stories of managing agents not treating renters well.

I was very pleasantly surprised to find that Gary Bixley was extremely professional and responded to any rental issue promptly. He always treated me as a renter with respect and his customer service skills were impeccable. He is a credit to your business.

At some point in the near future I will be buying a property and my experiences with Gary ensure that I will look at Croll Real Estate in a favourable light.

Kind regards

John Warburton
Tue, 15 Feb 2011

A Tenant, Bradleys Head Road, Mosman:

Dear Gary

A big thank you to you and your staff for always responding so promptly, being so helpful, friendly and very professional. You have restored my faith in real estate agents!!

Best Wishes
Sarah

Tue, 21 Dec 2010

Shane Forrest, 1/52 Benelong Road, Cremorne:

Dear Fran,

I'm sorry it has taken me so long to write to you and thank you, on behalf of myself and my family, for the wonderful service you, and your office, provided in the selling of my Aunts Flat.

Throughout the process I appreciated your straight-forward and honest advice in preparing the flat, advertising and finally selling it. The price you achieve happily exceeded your original estimate, even so, you were much closer than two other agents and two licensed valuers. Your research into similar sold properties was thorough and very helpful. Your advice and encouragement was much appreciated throughout the difficult time of my client's illness when my brother and I were preparing the flat for sale.

The advertising campaign you ran was excellent but more than that I feel one of the most important elements which resulted in such a strong interest in the property on auction day was your warm personality and professional service.

On open house days, I'm sure these attributes engendered interest and gave prospective buyers confidence in buying through Croll.

I have and will continue to sing your praises when ever the opportunity arises and hope you continue to be such an excellent role model to other real estate agents.

Thank you Fran.
Wed, 3 Nov 2010

Peter McLaughlin,  :

Andrew,

I am writing to thank you for an an excellent result on the sale of our property in Cremorne. Without doubt your advice to renovate and style the property which was undertaken by Croll achieved a price well above our expectations. What I also appreciated was the peace of mind and efficiency delivered by Croll in ensuring all aspects of the sale went smoothly.
Once again thank you very much and we will have no hesitation in recommending your company to friends and family in the future.

Peter
Fri, 29 Oct 2010

Michelle Braude, 13/136 Spencer Road, Cremorne:

Andrew,

I appreciate all your help in us purchasing the unit. I have met a lot of difficult agents in the past 5 months of looking for a unit and I really appreciated your honesty and most pleasant nature. I certainly know who to call when selling this in years to come or who to recommend to friends. Also I don't mind if you add my comments to your testimonials. It was a delight dealing with such a professional organisation as opposed to the many shonky agencies around.

Best wishes and thanks again

Michelle Braude
Thu, 28 Oct 2010

A Tenant (Kirk),  :

Thanks Belinda. All the best with your career. You are an ultimate professional and I think it would be outstanding to work with you or be part of your team.
Mon, 18 Oct 2010

Robert Williams, 60 Euroka Street, Waverton:

Hi Andrew,

I just wanted to say that you have a very different approach to most agents we have dealt with. We have had a look at several places in the last 2 weeks and not once have we had a call back, even though on one place we indicated that we were considering making an offer.

Thanks,

Rob
Wed, 22 Sep 2010

Tonia de Launay,  :

Dear Fran,
I write to thank you for the extraordinary service you provided me in selling my family home.

I signed a Real Estate Sales contract with you that outlined the standard service; and that is what I expected to receive. What I received was a service far beyond anything I could have hoped for and one that excelled on every level above and beyond what was in the contract.

Your genuine character is at the heart of the matter. You managed the whole process with such efficiency and integrity that I look back on it all now and smile. At the close of the first opening, amidst torrential rain, your vivacious personality filled me with such confidence,and that carried me through what would have been, otherwise, a difficult time.
As it turned out you achieved a very fine result for me, and I would like to recommend you to everyone who is contemplating selling a property.

Fran, it seems a strange thing to say, yet with you at the helm, the sale of my family home in the wake of my husband's demise became a painless experience.

My very best wishes and deep appreciation go with you.
Tonia de Launay
Sat, 14 Aug 2010

Robert Bunton, 2/9 Ruth Street, Naremburn:

Gayle Clifford provided a very professional and excellent all-round service that generated a swift sale at a great price. Happy to refer any client to her. Much appreciated. Robert.
Wed, 4 Aug 2010

Greg & Lexie Geegan, 112/3 Herbert Street, St Leonards:

We were very impressed with the friendly and efficient service provided by Stuart Howard. He exceeded our expectations and found a buyer within a week of listing our property. We would have no hesitation in recommending Stuart and the Croll agency to others.
Fri, 2 Jul 2010

Christine, 7/1 Parriwi, Mosman:

Hi Andrew,

Thank you for your assistance in the sale of the property at 7/1 Parriwi Road, especially since we were managing it from afar, you made the process very easy for us. The sale all went through smoothly and we're now looking forward to finding a bigger place to live.

Christine
Mon, 21 Jun 2010

Sarah & Robert Overend, 7/14 Milner Cres, Wollstonecraft:

Andrew,

You and your colleagues were certainly the best real estate agents we worked with and I expect that this impacted our decision to go with this property. We are very happy with our new home. Many thanks for your honest, reliable and professional service.

Sarah & Rob
Thu, 3 Jun 2010

Kenneth Marks, 504/22 Sutherland Street, Cremorne:

Dear Andrew,

The sale of our unit in Sutherland Street went so smoothly and efficiently, we are thrilled with the restlt. Your advice on preparing the unit for sale was so appropriate it made us get not only a great price, but with a minimum of fuss.

Kind regards

Kenneth Marks
Thu, 6 May 2010

Marcus Cahill, 4/3 Millett St, Mosman:

Hi Fran

I just wanted to thank you for your excellent work in the sale of what is now our property. As the purchaser, we found you courteous, prompt, professional, and highly competent. We thought that you balanced well your role of acting for the vendor while at the same time going out of your way to assist us by answering our many questions/requests and arranging additional viewing of the property. We also welcomed your role in resolving potentially contentious issues with the vendor. Your competence in progressing this transaction led us to retain Croll First National for the management of our property.

Thanks again

Marcus




Mon, 12 Apr 2010

John Marsh & Leslie Marsh, 20 Montague Road, Cremorne:

Dear Andrew and Gayle,

I am writing to issue my congratulations on a job superbly done. Having secured a price more than our expectations, the result was simply amazing. Most impressive however was the way in which you and your team worked towards this result.

From our very first meeting your quality of service stood out. While other agents pushed their credentials in search of a listing, you took the time to listen to our needs and offered astute advice rather than a sales pitch.

The marketing campaign was carefully planned and extremely well executed by your team of professionals. The right exposure means everything.

Throughout the sales process it was extremely refreshing to be offered such a dedicated and personalised level of service. You energetically pursued every opportunity, provided ongoing feedback and enabled me to feel comfortable throughout what could otherwise be a daunting process.

I am thrilled with the result and greatly appreciative of the calm manner you showed to pull it all together. I will certainly be recommending you to my friends and I look forward to working with you again when we make our next big move!

Warmest Regards,

Leslie Marsh
Tue, 30 Mar 2010

Carolyn Fox, 3/150 Milson Road, Cremorne Point:

Both Harry and I are so relieved and happy that the contracts have exchanged. We really do appreciate you spending your time over the weekend to push the sale through, with a result much better than we expected.

Later client wrote:

Hi Andrew

Both Harry and I just wanted to express our thanks for what a wonderful job you did with selling our property for us. Your management of the process from start to finish was very professional. Whenever we hit a bump in the road you calmly navigated your way through it with a clear head and wise words, which made things so much easier for us. It was an emotional sale for us as we really loved the property but it was time for us to part with it, but you always remained considerate of the situation. Your ability to deal with people at every level is one of your true strengths, your integrity is genuine, something that you rarely, if ever see in Real Estate. It was so refreshing to see you treat everyone with the same level of respect, your team, the buyers and us as your client.

We would highly recommend your services to others. Buying and Selling real estate can be very stressful, but your years of experience and professional attitude provided us with a great result in the price you achieved and the process you undertook.

Many thanks again

Carolyn and Harry
Tue, 23 Mar 2010

Judith Clark, 4/10 Macarthur Ave:

Thank you for all the kindness and help you have given me in the last few trying weeks. Your efforts have been very much appreciated. Best wishes from Judy.
Fri, 19 Mar 2010

Tony & Anita Zaknic, 35 Peronne Ave, Clontarf:

Stuart, a short note to thank you for the outstanding service that you provided on the recent sale of our investment property at 23/10 Brook St, Crows Nest. We have had many dealings in the past with Real Estate Agents but we must say that this was the smoothest, most stress free property transaction that we have experienced. Your responsiveness, frank advice, insight, hardwork and extensive data base of buyers were the key elements in exceeding our anticipated reserve price. We wish you every success in the future and would have no hesitation in engaging Stuart Howard to sell any of our other properties. It was a pleasure to work with you. Best Regards from Tony & Anita Zaknic.
Fri, 19 Mar 2010

Sophia & Ross - Landlords,  :

I am writing to let you know how impressed my husband, Ross, and I have been with Belinda.

We now have 2 rental properties managed by Croll.... Belinda has taken on the management of these, and recently helped us with the rental of Bannerman Street.

The rental was beset with difficulties..... Without Belinda, I'm not sure what would have happened - because Ross and I were moving at the same time as the new tenants were moving in.

Belinda (even though taking over this property from previous managing agent) was extremely professional and kept me in the loop with all matters...

I could probably write for several more paragraphs on what Belinda did to help - but I just wanted to draw to your attention what a fantastic help Belinda has been. She really went beyond the call of duty and exceeded our expectations in every way.

Please pass on our thanks to her. We are very pleased that we have chosen Croll to manage the properties for us - and are particularly pleased that Belinda has joined the team.
Mon, 8 Mar 2010

Vivienne Littlefair, 3/1 Paling Road, Cremorne:

Andrew I was very happy with everything and would definitely refer you to a friend or associate.
Thu, 28 Jan 2010

James Russell, 90 Cammeray Road, Cammeray:

Andrew you were the best agent I have dealt with.
Thu, 28 Jan 2010

Matt Robinson,  :

Finally, I reiterate our satisfaction with the property and the service provided by Croll First National. The house was light and spacious and a comfortable pleasure indeed.
Thu, 7 Jan 2010

Beryl Gibson, 28/21 Eastern Valley Way:

Thank you for your assistance. Particular thanks to Gayle who was so obliging, cheerful and helpful.
Fri, 11 Dec 2009

Michael and Janet Hensley, 4/349 Sailors Bay Rd, Northbridge:

Dear Andrew, I wanted to take this opportunity to thank you, and Stuart in particular, for your assistance in selling our home unit in Sailors Bay Rd, Northbridge. We are more than satisfied with the effort put in which resulted in a satisfactory sale.

We would have no hesitation in recommending your agency to others.

We will also keep you in mind when we come to sell our home at Castle Cove. Thank you and Stuart, once again.
Wed, 9 Dec 2009

Gail Anderson, 2/95 Wycombe Rd, Neutral Bay:

Certainly one of the easiest and most pleasant transactions ever!! Would be my first recommendation to anyone looking in the area. Thank you!
Mon, 23 Nov 2009

Kirsty Glen, 6/1 Billong St, Neutral Bay:

Thanks to Andrew and the team for all their assistance .......Really appreciate all the support, patience and friendliness from Croll
Mon, 23 Nov 2009

Pete and Sian Jefferson, 13/13 Cranbrook Avenue, Cremorne:

Hi Andrew.

Sian and I would like to say a huge thanks to you and your team for all the hard work and effort with the sale of our unit in Cremorne. We were very impressed with the professionalism, commitment and enthusiasm demonstrated, to deliver us the best possible outcome for our sale. You effectively communicated through text, email and phone calls to keep us aware of latest changes and news which was highly valued by us. We continually felt at ease with the whole process and were extremely happy we chose you/Croll, First National to sell our unit. We have already recommended you to neighbours who are considering selling their flat and will continue to recommend you in the future.

Many thanks again Andrew and best wishes to you and your team for the future.

Kind regards.

Pete and Sian Jefferson
Mon, 16 Nov 2009

John Owen, 211 Military Road, Cremorne:

To whom it may concern

As executors of a deceased estate, my friend and I engaged with Andrew Croll and his team at Croll First National Real Estate to sell one of the estate's property assets, which was a block of four flats (2 bedrooms each).

We selected Andrew Croll and his team after reviewing a number of agents operating in Neutral Bay. We based our decision on Andrew's knowledge of the area, our trust in him, his understanding of the property, his appreciation of the property's sale potential and his firm's established client base, which could enhance the sales outcome. Importantly, Andrew's assessment of the property's worth was significantly higher than the other agent's we spoke to. The result of the auction, which we were very pleased with, was exactly in line with Andrew's belief and advice as to its potential value.

Andrew and his team also acted very professionally and sensitively in engaging directly with the tenants of the building to help ensure they were on-side regarding opening hours and providing the required property access to potential buyers. He also arranged for a vacant apartment to be furnished. These and other pre-sale issues were handled by Andrew and his competent team, which meant the calls on our time were minimal.

During the pre-auction sale process, Andrew gave us regular updates directly and by email and liaised with our solicitor when required. On the day before the auction, Andrew and his team directly called over sixty interested parties to gauge their interest and their intention to be present at the auction. As a result, many were present at the auction.

We were very pleased with the auction outcome. The end result was exactly in line with Andrew's belief in what the property should sell for, which was a much higher price than that estimated by the other agents we reviewed. In fact, the end price was $200,000 above our reserve price.

Without hesitation, I commend Andrew Croll and his team. Their service, drive, support and insight were invaluable to us.

John Owen
Sat, 14 Nov 2009

Tony & Marg Waugh, 14/10 Westleigh Street, Neutral Bay:

We would like to express our appreciation to Stuart Howard for the professional, painless and successful recent sale of our unit in Neutral Bay. Stuart's confident but discreet handling of the sale ensured that the process was faultless. We were especially impressed with the high level of feedback that kept us fully informed at all times.

We wouldn't hesitate to recommend Stuart to friends and colleagues wanting to either buy or sell in the area.
Fri, 6 Nov 2009

Louisa & Shareef, 154 Ben Boyd Rd, Neutral Bay:

Dear Caroline,
I would like to take this opportunity to thankyou for all your support during our tenancy. I enjoyed living in the property and have been very happy there. We have decided to move as we require an extra bedroom. Thankyou again for all your support and consistently high service you provided.
Kind Regards, Louise and Shareef.
Mon, 26 Oct 2009

Mark Charman & Sewwandi Kulasinghe, Calliope St, Mosman:

Dear Caroline,
Thankyou so much for all your help with renting our property at 1/2 Calliope St, Mosman. It was much appreciated.
Best Regards, Mark Charman & Sewwandi Kulasinghe
Mon, 19 Oct 2009

Tom Accola, PO Box Warringah Mall:

I have had the pleasure of knowing Caroline Carroll of Croll First National Real Estate at 179 Military Rd, Neutral Bay for some six years.

Caroline has been the Property Manager for an investment property and during the six years i have found her to be very professional in her handling of the property matters. She is very fair minded from both the owner's and the tenant's points of view and handles negotiations in an efficient, pleasant and professional manner. Caroline is of pleasant disposition and I wish her well.
Yours Faithfully
Thomas B Accola

Wed, 7 Oct 2009

Anna Long, Employee:

Working at Croll First National Real Estate has been a fantastic experience. Having the chance to work with such a professional Sales and Property Management team enabled me to learn so much about the Real Estate Industry. Working in an environment with employees who have so much passion about their work and a drive to please their clients inspires you to give 100% at all times.
Not only this, but working with such a friendly and fun team made going to work an absolute pleasure.

Mon, 28 Sep 2009

Mary Siu on behalf of William Siu, 107/22 Doris St, North Sydney:

Dear Caroline,
Thankyou so much for your assistance in renting the unit so fast.
Yours Faithfully,
Mary Siu
Tue, 15 Sep 2009

Katrina Braund on behalf of Meg Braund, 3/80 Kurraba Rd, Neutral Bay:

Caroline,
I just wanted to say the biggest THANKYOU for being so kind and attentive to mum's situation. She has said many times just how lovely and helpful you always are. So a big thankyou from me!.
Katrina Braund

Fri, 11 Sep 2009

Howard Doyle, 15/12 Landers Rd, Lane Cove:

Dear Caroline,
I wish to write a letter of thanks to Crolls for the outstanding assistance and professional support i have received form Caroline and Stuart regarding maintenance of my flat as a rental property and its recent marketing and sale.

Two and a half years ago, I asked Crolls to take over looking after my flat in Landers Rd, Lane Cove, and Caroline Immediately became involved. As a change from the previous real estate agent, suddenly i was receiving wonderful support and communication regarding management of the flat and other related issues. Also, I have heard from the tenants similar opinions - in other words the tenants were quite happy. Having happy tenants is symptomatic of successful and creditable property management.

All the time having been outside of Australia, I have depended on people like Caroline at Crolls to look after my primary asset. I have found them realiable, courteous, skilled and very professional in the way they have gone about this business. I wish to recommend them to anyone who needs similiar kinds of services in the future.

Yours Sincerely, Howard Doyle
Tue, 8 Sep 2009

Gareth and Rachel Uys,  :

Dear Fran,

We just wanted to write and say a very big thank you for all your help in our purchase of our new Cremorne Point home.
It has been an absolute pleasure working with you and thank you for your assistance and enthusiasum throughout the whole process.
We look forward to seeing you again hopefully at the time of settlement in September.
Many Thanks, we have really appreciated all your help.
Tue, 18 Aug 2009

Kate Cooper (Principal of Mosman Public School) & Doug Henry (Race Director), Mini-Mos Fun Run:

Dear Andrew,

On behalf of Mosman Public School and this years Mini-Mos Co coordinating Committee, we would like to thankyou for lending your support to the 2009 Mini-Mos fun run. As you may have read in the Mosman Daily, a record of 2,400 athletes and school children participated over all three races with fantastic results across the board, in the 10K, 5K, and 2K runs. The annual Mini-Mos fun run is growing strongly in terms of its size and significance in the local and athletic communities and we are proud of its standing in our community. Mini-Mos would not be the success it is without the financial contribution of businesses such as Croll First National Real Estate and we greatly appreciate the time and money you committed to be a part of such an important local community event. As you may well know, the proceeds benefit the children at Mosman Public School and our chosen charities, Giant steps and the Starlight Children's Foundation. To help celebrate the success of the day and to thank you, we would like to invite you to a breakfast at Mosman Public School on the 1st of September 2009. Please mark that date in your diary and an invitation will reach you shortly. We hope that you are feeling the benefits of having participated in this year's event, and we would warmly welcome your feedback so that we can improve our ongoing relationship as we move forward together to make Mini Mos even greater. Please feel free to contact us by email: info@mini-mos.com We look forward to hearing from you. Kind Regards, Doug Henry (Race Director ) & Kate Cooper (Principal of Mosman Public School).
Mon, 6 Jul 2009

Sean & Sally Grove, 7/1-5 Collaroy Street, Collaroy:

Dear Andrew

We just wanted to write to you to express our appreciation on managing the recent sale of our property in Collaroy. We were very pleased that you were able sell the property for the price we were after in only 3 short weeks. You made the process of selling our property very easy, from recommending how to market the property, suggestions on how to best show the property to prospective purchasers through to the negotiation with prospective buyers to obtain the sale price we were after. We would have no hesitation in recommending you to our family and friends. Yours Sincerely, Sean & Sally Grove.
Sat, 4 Jul 2009

Stephen and Pina,  :

Dear Fran

Thank you (also) for all the hard work and effort you have put into selling our old home, your willingness to help us out with just about anything is really much appreciated. We have had a wonderful relationship with you and now really consider you one of our friends, we knew we could rely on you, nothing ever seems to be too much trouble for you.
Tue, 2 Jun 2009

Lisa Li, 6/1 Florence St. Cremorne.:

Circumstances: This property was rented within 1 day by Croll First National of Neutral Bay and was formerly unsuccessfully listed by Elders for over 3 months.

Hi Gary,

Thanks so very much for your wonderful work. I'm very happy for that.
From our communication by e-mail, I can see that you are a very good business man.
I'm pleased to do business with you. Thank you again and have a good day.

Lisa

Mon, 1 Jun 2009

Tony Bates, 2/365 Miller St, Cammeray, NSW, 2062:

Dear Andrew

The above ratings would clearly indicate my very positive opinion of your company, both in relation to rentals as to sales. The sale of my property was handled very professionally from first appraisal and the suggestion "dressing up" through to the final negotiations. Top price was achieved.
Attention to detail, responsiveness to phone calls and e-mail and sincere interest and involvement was apparent at all times.
I have referred friends to your office and I will use you again.
Tue, 26 May 2009

Tim Skippington, 11/126 Shirley Rd, Wollstonecraft:

Stuart

Thanks for all your help in purchasing our property - before, during and beyond the exchange period. It was a pleasure dealing with you both professionally and personally and I wouldn't hesitate recommending you to someone looking to sell. Thanks again.
Mon, 25 May 2009

Eve Moore,  :

Dear Fran
I would like to express my appreciation for the very professional manner in which you conducted the sale of my brothers unit at 4/61 Wycombe Rd, Neutral Bay. Your estimate of the value of the property was spot on which was proved by the fact that it was sold within 3 hours of being placed on the market. Notwithstanding that the full market value was achieved. From our very first contact we developed a rapport, which made everything so much easier and I have no hesitation in recommending you and your firm to any prospective clients.
Yours Sincerely
Eve Moore
Wed, 20 May 2009

Tim McCarthy, 4/3 Rocklands Rd, Wollstonecraft:

I have recently had the pleasure of having Stuart Howard sell a property for me. From the outset Stuart's honest, friendly nature and low pressure approach to a traditionally stressful process convinced me and my partner that he was the right agent to choose. He had good knowledge of the area, had a long history of sales experience and seemed passionate about his job. Stuart confirmed our early confidence in him through the sales process providing good feedback and ultimately selling our property for a great price. I would have no hesitation recommending Stuart to others and wish him continued success in the future.
Sincerely , Tim McCarthy.
Mon, 4 May 2009

Pat Bell, 6/224-230 Ben Boyd Road, Neutral Bay:

Dear Andrew, This letter should have been written weeks ago, but life seems to have been a bit hectic. Many Thanks for arranging the sale of my unit. I am most grateful. When I hear of some of the trials some people go through I count my lucky stars. Kindest regards and good wishes to you for the coming year. Sincerely Pat Bell.
Fri, 16 Jan 2009

Natalie Causley,  :

Hi Andrew, Gayle and Aaron,
Just a quick note to say thanks for all your help with the purchase of my little apartment. You all helped in some way and I really appreciate it.
I had my first sleep there last night and it was great - I'm really happy!
Merry Christmas and all the best for '09
Cheers
Natalie
Wed, 14 Jan 2009

Margaret McManus, 13 Holdsworth Ave, St Leonards:

Dear Stuart,
Just a short note to express my appreciation for the way you have handled the sale of my Mother's property at Holdsworth Ave. You have at all times conducted yourself in a friendly and professional manner and ensured that the necessary processes were as 'pain free' as possible to both my brother Robert and myself. Many thanks for a job well done.
Tue, 16 Sep 2008

Geoff McGirr MCG Enterprises Pty Ltd, 7/48 Ben Boyd Road, Neutral Bay:

Dear Sir/Madam, As an investor, I have been dealing in the property market for more years than I would like to admit. I write to compliment you on two people who I have dealt with in your office in Neutral Bay. I have been meaning to write for some time. Firstly in January 2007 and then in March of this year I requested your office to rent out a property of mine at 7/48 Ben Boyd Road. The first person was Caroline Carroll and the second Gary Bixley. I have found both to be most professional, courteous and efficient. I would like to point out that I have had many dealings with other agents on the lower North Shore. Two of these misplaced the keys to my properties to be leased, so it is a pleasure to find managers in the property rental department of this calibre. Would you please pass on to Caroline and In particular Gary my sincere thanks for getting the job done so effectively. I have because of these people recommended other property investors to your office. Yours faithfully Geoff McGirr MCG Enterprises Pty Ltd.
Mon, 16 Jun 2008

Amanda, 158 Kurraba Road, Neutral Bay:

Dear Fran,

Thank you so much for the hard work and incredible detail you put into the sale of 158 Kurraba Rd. All your advice was spot on - you were great and we were thrilled by the final result.
I am home now and recovering slowly but I would like one day to take up your offer of coffee or lunch together when i'm feeling well.

Thank you again,

Amanda
Thu, 12 Jun 2008

Joanne Goodman, 11/126 Shirley Rd, Wollstonecraft:

Dear Stuart

I wish to extend my thanks to you for your invaluable assistance on the most successful sale of my Crows Nest Property. I appreciate very much the thoughtful and considered advice and guidance you provided, not to mention your thoroughly professional, calm and no-nonsense manner, and the lengths to which you went to understand and accommodate my needs throughout the process. I could not be happier with the result. Best Wishes.
Thu, 22 May 2008

Jane Dillon, 16/36 Wycombe Road, Neutral Bay:

Colin and Andrew thank you very much for all your help in organising the sale of 16/36 Wycombe Rd. The service from both of you was more than professional and I appreciate your advice and assistance which went beyond my expectations. The sale went very smoothly and achieved a great price. I would be most happy to recommend your firm to anyone buying or selling and if the occasion arrises I look forward to using your services in the future. (Hope you found the keys I looked everywhere but no luck with the last set I had) Regards, Jane Dillon.
Wed, 14 May 2008

Arthur Pikler, 152 Kurraba Road, Neutral Bay:

Dear Andrew as administrator of my late mother?s estate I would like to personally thank you for the professional manner in which you conducted the sale of her house. Your marketing and advertising plan was most impressive and your progress reports after each open inspection were most helpful and appreciated. I was able to keep my sisters fully informed of the sale progress. I also would like to thank your father for the advice and his experience given to me. It was a pleasure doing business with you, and I would recommend your firm as a reliable and professional marketing agency. Once again, thanks Andrew. Sincerely Yours, Arthur Pikler.
Fri, 9 May 2008

Ana Coimbra, 7/1-5 Collaroy Street, Collaroy Beach:

I would like to thank you for all your help. I have been renting in the Northern Beaches for the last 10 years and it is very hard to find good Property Managers and I found you both very professional and responsive. Take care and I hope to rent or buy from you in the future.
Tue, 6 May 2008

Robin Rowe,  :

My Dear Fran,

It was an absolute delight for me to enjoy your company once again on friday last .

Of course, I wish you continuing success in your business. As I have said, you are a real master of real estate selling, wholly professional with the most valuable and endearing traits in your communications with and actions on behalf of your customers wether they be sellers or buyers - so warm, positive and energetic, honest and true with a great network of timely back-up help to improve the saleabitity of a property (painters, cleaners, furniture lenders etc.) - and, clearly, a very good negotiator. I feel lucky to have met you.

With warmest regards,
Robin
Tue, 8 Apr 2008

Eve Grzybowski, 12/360 Miller Street, Cammeray:

You are the most proactive agent I've yet encountered !
Fri, 28 Mar 2008

Lee Hogben, 18/16 Rangers Rd, Cremorne:

Hi Gary. Just want to say - have a great weekend and thanks for all your help in this matter. If more of the industry was like Croll Real Estate then it would have a much better reputation. Take care. Lee
Fri, 7 Mar 2008

Marcel Bruns, 16/61 Gerard Street, Cremorne:

I'm a rental tenant of Croll residing at the above address since 2 Feb 2008. Previously I rented through L J Hooker, Manly. This agency was a complete disgrace the way they operated, a forgettable experience. My experiences thus far with Croll First National has been nothing but a pleasure. I cannot speak highly enough of Gary Bixley & your receptionist Karen. Together, they have been friendly, efficient and more than accommodating to my needs. I wish to express my gratitude towards your agency and your staff. Your sincerely. Marcel Bruns
Mon, 18 Feb 2008

Previous tenant, 9/84 Kurraba Road, Neutral Bay:

Nina and I would like to thank you for being so efficient and accommodating to us during the 12 month period at Kurraba Road. We wouldn't hesitate to recommend you and Croll to anybody seeking to rent or sell.
Wed, 13 Feb 2008

Kate Crulci, 1/1 Nook Avenue, Neutral Bay:

Dear Andrew, recently I was accepted to lease an apartment through your agency in Neutral Bay. Having dealt with real estate agents in McMahons Point for three weeks, I was no less than disgusted at the treatment I received from each agency. Their staff were incredibly rude, extremely unhelpful, and inefficient. What a pleasant surprise it was to deal with your staff at Croll Real Estate!! From the moment Karen answered the phone, I was greeted with a friendly disposition and was offered kind and very helpful assistance! Gary was also very pleasant at the viewing of the apartment and I was accepted the next morning! I believe that this type of attitude stems from the top, and you should be congratulated on such a wonderful operation! People are often quick to judge, but rarely ever offer praise where appropriate! It is with this that I thank your staff for their assistance, and I look forward to dealing with the team at Croll in the near future. Kind Regards, Kate Crulci.
Fri, 1 Feb 2008

Ms Sinead O'Brien, 2/18 Grafton Street, Cremorne:

Andrew, ... Thanks again for all your help, your one in a million really, I dont reckon other agents are nearly as good as you. ... Trust your well, Kindest Regards, Sinead O'Brien.
Wed, 30 Jan 2008

Sai Fong Lim, 5/360 Miller Street, Cammeray:

Thank you Gary. I have heard stories about my colleagues' experiences with their real estate that were not pleasant. However, I believe the team at Croll and you are doing a wonderful job serving the clients and their tenants. Keep up the good work, I hope the business at Croll will continue to prosper.
Fri, 18 Jan 2008

Tyson Wienker, 6/13 Premier Street, Neutral Bay:

Hi Gary. Let me take this opportunity to say that our experience in dealing with you and Croll First National has been outstanding, we very much appreciate the efforts that you have undertaken while we have been overseas. Best, Tyson.
Wed, 9 Jan 2008

Alana Baker, 13/154 Ben Boyd Road, Neutral Bay:

We are looking, as our lease ends mid January, at renting a larger size apartment and would much pefer to deal with Croll than with anyone else as you have all been so wonderful to deal with!
Kind Regards, Alana
Thu, 3 Jan 2008

Caroline Audcent, 14/78 Spofforth Street, Cremorne:

Hi Gary. Thanks for all your help. You've been the best managing agent I have ever had. I will contact your office when I am ready to sell my place in West Ryde and buy in the Neutral Bay area. Cheers, Caroline
Tue, 4 Dec 2007

Ms Jennie Jobson, 3/58 Macpherson Street, Cremorne:

Andrew, I would like to thank you and all your staff personally, that I have dealt with over the years. You made it easy with both buying and selling and handling tenants in between (and they weren't all easy, that's for sure!!) I will always recommend you to my friends in the future and I wish you continued success. Kind regards, Jennie Jobson.
Fri, 9 Nov 2007

Nkik Cotter, 7/11 Murdoch St, Cremorne:

Thankyou....I have enjoyed living here and having to deal with a great property manager made it all the more easier. Thankyou very much for making renting here a great experience.
THankyou again Caroline Carroll
Sincerely, Niki Cotter
Fri, 9 Nov 2007

Georgi York, 11 Sailors Bay Rd, Willoughby:

Great Gary. See that is what I call service. Instant responses with friendly service and regard. We love dealing with you Gary, so if ever you go anywhere you must let Paul and I know. Thanks again. Georgi.
Fri, 2 Nov 2007

Mrs Pat Laurence, 1/45 Murdoch Street, Cremorne:

Dear Andrew, we would just like to express our gratitude for the way in which your company managed the rental of this property over the years. At all times we were kept fully informed and updated and your staff always returned calls and answered queries promptly. We would also like to thank you for your invaluable help and guidance during the sale of the property. We were thrilled with the auction price which is down to your advice on the timing of the sale. On every level you and your staffs professionalism is a credit to the company. We would be more than happy to recommend your services to any prospective customer for expert property management and excellent sales and marketing skills all at a very reasonable price. Best regards, Pat Laurence, Paul Steindl and Peter Steindl.
Thu, 25 Oct 2007

Mr Geoff Harvey, 9/20-26 Hume Street, Wollstonecraft:

Dear Andrew, I could not have wished for a better result! Efficient, professional and delivered the price. Well done. Regards, Geoff Harvey.
Mon, 17 Sep 2007

Fabio and Toni Baroni,  :

Hello Fran,

It is almost a month since we left Neutral Bay and we have not stopped.
We have settled into Hunters Hill and will start looking for a property to purchase around November.

Even though we have expressed our gratitude to you verbally for all your assistance, we would like to take this oppurtunity to write and tell you how delighted we were with your services.

From our first meeting when you identified those small and not so small details in our apartment that needed to be addressed in order to make our property market ready and help you to achieve the best outcome, Fabio and I were very impressed with your professional yet sincere approach.

We followed your advice regarding decluttering touching up here and dressing up there. We also followed your recommendations regardig tradespeople, such as Wes the painter and were more than satisfied with their price and quality workmanship.

The real suprise came when we asked you to handle the sale on a pre-marketing basis, no signage, no formal advertising, but simply with your existing client book by appointment. Our apartment sold at full price within one week with two interested parties ensuring that the best results were achieved. Much faster than we expected and indeed much sooner than we were prepared for!! Not only did you deliver on all you said and promised, but you indeed exceeded our expectations.

So, thank you Fran and we will be sure to recommend you and Croll's Neutral Bay,

Kind Regards

Fabio and Toni Baroni
Thu, 23 Aug 2007

Tim Helyar,  :

Hi Fran

Brilliant news! I am very pleased. Job very well done by you.. your commitment has been incredible! I appreciate everything you have done Fran.

Cheers

Tim
Thu, 23 Aug 2007

Ken Anderson,  :

Dear Fran,

You persevered. Thank you.
Your cheerful optimism kept our hopes alive through a dark winter of doubts on our part and a tough selling market.
Finally, you succeeded against the odds and achieved the price we had settled on in our minds before we had approached an agent.
Your professional bit friendly presentation, attention to detail and suggestions for making our unit more saleable greatly impressed us and potential buyers. You kept us constantly in touch with developments with your frank assessments so that we knew exactly where we stood.
The outcome is that we are now looking happily forward to the next stage of our lives Naturally, we highly recommend you to future clients: They should be so lucky.
Once again, thank you and best wishes for your future.

Ken and Jackie Anderson
Sun, 12 Aug 2007

Mrs Jenny Della Picca, 16 Grafton Street, Cremorne:

I couldn't recommend Andrew Croll highly enough. He was absolutely delightful to deal with and made the purchase of our property so easy. I only wish I had met Andrew before selling our house. I would have had no hesitation in using him for the sale. Thanks again for everything. Jenny Della Picca.
Fri, 3 Aug 2007

Mr David Gibbs and Mrs Judith Gibbs, 3/17 Claude Avenue, Cremorne:

Hello Andrew, Great news about the sale of our apartment!!! Thank you for your help in selling our apartment. We were very lucky to get this price.... We will certainly keep you in mind if we ever move back to the area in the future and will mention you to family and friends. Our very best wishes to you and your family. Kindest regards. David and Judy Gibbs.
Fri, 13 Jul 2007

Peter Linnet, 11/2 Gerard St, Cremorne:

Hi Caroline,
Thankyou for your appraisal of our unit. We have decided you are the best person to manage this propertyfor us. We appreciate your quick response, professionalism, fee structure and are happy with the return you believe is achievable. The fact you currently manage other units in the complex is an added bonus. Please let me know what is required by us and you when you need me to sign an agreement etc. We look forward to working with you.
Regards, Peter
Thu, 5 Jul 2007

Rachel & Andy Walsh, 6/35 Shellcove Road, Neutral Bay:

Gary. Thankyou so much for looking after us at No.6. We had a fabulous 5 years and all the better having you managing this block. Good luck with finding a new tenant. See you soon. Rachel & Andy.
Sat, 16 Jun 2007

Celine Healy, 6/115 Milson Rd, Cremorne Point:

Caroline,
I really appreciated the way you looked after me during my time with your organisation. Congratulations on doing your job really well and giving awesome service. Best wishes for the future. Celine
Sat, 16 Jun 2007

Fraser and Leah,  :

Hi Fran,

Thanks for all your hard work over the last few weeks (thanks to Neville also). It has been a pleasure working with someone so professional and courteous. Leah and I are very happy with the final outcome and we appreciate your efforts in coordinating everything.

I look forward to catching up with you again.

Kind regards

Fraser and Leah
Tue, 29 May 2007

Mr Angus Adair, 10 Shellcove Road, Neutral Bay:

Dear Andrew, I would like to provide this reference after your excellent service in assisting Rowena and I sell our house at 10 Shellcove Rd, Neutral Bay in March/April 2007. As you know the sale of this house was an emotional and difficult process for Rowena and I. We were very grateful for the care and compassion that you showed throughout the sale process. As well as your empathy, your professional knowledge of the market in the Neutral Bay area and your understanding of the timing of sales and the presentation of properties was excellent. During the sale process there was also an obvious commitment from yourself to ensure that we optimized the sale value of 10 Shellcove Rd. As you know Rowena and I are very pleased with the sale outcome. It is with this in mind that Rowena and I would strongly recommend your services to other prospective seller in the Neutral Bay area. Should such sellers wish to contact us for future references please feel free to call us on the number below.
(h 02 6771 1985)
Wed, 18 Apr 2007

Mrs Brenda Curtayne, 50A John Miller Street, Ryde:

Dear Andrew Croll, Thank you for looking after the sale of Aubin Street in your usual efficient manner. It has been a great and enjoyable association over many years and I wish you every success in the future as well as personal greetings, good health and happiness. Yours sincerely, Brenda Curtayne.
Sun, 10 Dec 2006

Mr David Day (SCECGS Redlands School), 272 Military Road, Cremorne:

Dear Andrew, I would like to take this opportunity to thank you for your support of the Redlands Westpac Art Prize. This years show was an unprecedented success and we at Redlands are very appreciative of your sponsorship. During the three weeks of the show we had a record number of visitors, four paintings were sold and the Redlands collection has grown with two more extraordinary works by Rodney Pope and emerging artist Beth Norling. One of the most successful aspects of the exhibition this year has been the introduction of special events at the gallery to coincide with the show. Robert Hughes presented his new auto-biography and delighted the audience with his memoirs. An art speaker series followed with some of Sydneys most informed and erudite art specialists leading the programme. There was lunchtime concert series, which lent a charming element to the splendid environment of the gallery. Finally, visiting artist in residence, Anne Cape, took her audience on a journey of creativity detailing her process as she worked. These mornings were also attended by Redlands students who gained tremendous insight and enjoyment watching Anne produce a series of works. Once again thank you and I look forward to continuing our partnership in this exceptional exhibition of contemporary Australian Art next year. Yours sincerely, David Day Director of Development Redlands School.
Wed, 29 Nov 2006

Bronwyn Slicer,  :

Fran,

Thank you for the lovely flowers, they have brightened up our slightly empty apartment!! I just wanted to say a big thank you for all of your help in purchasing our first place in Harriette Street. we appreciated your willingness to help us whenever needed. Thank you,

All the best for the future,

Bronwyn
Thu, 16 Nov 2006

Ms Chad Ananijev, Ms Chad Ananijev:

Dear Andrew, I would like to take this opportunity to thank you, Diana Baker & your staff for selling my Cremorne apartment. During the whole process, I found your team to be very professional, motivated, flexible and very considerate at all times. I especially appreciated this, as my son Dean had a knee reconstruction and we went through a very difficult and trying time. I would with absolute pleasure recommend your agency to my colleagues, family and friends. I wish you and your family all the best. Please pass on my regards to the rest of your team. Kind Regards, Chad Ananijev.
Fri, 20 Oct 2006

Danny Ptak, 3/16 Harrison Street, Cremorne:

Dear Andrew, I am writing this email to provide some feedback on your Associate Director of Property Management, Gary Bixley. Gary has managed one of my investment properties in Harrison Street for the past 3 years. His service over this time has been outstanding and is very hard to fault. He has shown a proactive approach to property management particularly with regard to rental return. He has an excellent relationship with my tenants and is efficient in resolving maintenance issues. I have several other investment properties in South Australia and receive nowhere near the service that Gary provides. If it was viable, I would have him manage all of my investment properties. Regards. Danny Ptak.
Mon, 9 Oct 2006

Ms Norma Purbrick, 23 Fremont Avenue, Ermington:

Dear Andrew, Thank you so very much indeed for all the effort, sweat, blood, tears and laughter you put into selling the units at Kirribilli and Cremorne. Feel I should re-imburse you for all the headache pills you must have bought. Without your unflappable help, feel sure my doubtful sanity would have teetered over the brink! Looking forward to thanking you in person when the next headache has settled down, All the very Best Wishes, Norma.
Mon, 18 Sep 2006

Mr George and Mrs Julie Carter, 14 Hipwood Street, Kirribilli:

To whom it May Concern, We the undersigned, George & Julie Carter of 14 Hipwood Street, Kirribilli have no hesitation at all in recommending Andrew Croll of Croll First National Real Estate, 179 Military Road, Neutral Bay, to act as selling agent for anyone who needs an agent to act for them in the sale of their property. Andrew did this for us in the sale of our property no. 14 Hipwood Street, Kirribilli. Not only was the sale a success but at all times Andrew proved to be courteous, prompt, approachable and very patient. We feel completely satisfied with his efforts in this regard. Thank you Andrew. George and Julie Carter.
Sun, 10 Sep 2006

Juliet Nievergelt,  :

Dear Fran,

Thank you very much for all your dedication and hard work in securing a sale for our property. We are definitely now a lot more relaxed and can now also look forward to moving to our new house.

It was great to see that four letter word SOLD plastered across the signboard this morning.

Talk to you soon,

Thanks,
Juliet
Tue, 5 Sep 2006

Mrs Elizabeth Meers, 32 Holman Street, Curtin:

Hi Andrew, I would like to thank you for all your advice, patience and help with selling my unit 12/64 Gerard Street, Cremorne. As was obvious, the world of real estate, as far as selling a property, was a place unknown to me, and I greatly appreciate you making the procedure as painless as possible. I originally bought my unit through Croll Real Estate 20 years ago and when eventually renting it out, had always received excellent service from yourselves in relation to property management. Your advice regarding refurbishment of the property before putting it on the market, was invaluable, and your personal attention including all those phone calls keeping me updated were wonderful. I was very pleased and surprised that the property sold within 3 weeks of placing it on the market and considering the real estate climate at the time, was very happy with the end result. I would highly recommend Croll Real Estate to anyone for their real estate needs, but in particular I can’t express again how grateful I am to you for all your assistance. Kind Regards, Elizabeth Meers.
Fri, 21 Jul 2006

Mr David Benn, 3/38 Churchill Crescent, Cammeray:

Many thanks for all your help and care in the process of selling, Andrew. Went quickly and sensibly without fuss. We have just arrived in the US and will be back in Sydney 11/8. Manly apt a bit of a construction site at the moment. Dont expect to be in till late Sept. Look forward to having you over for a drink when it?s presentable. All the best, David Benn.
Mon, 17 Jul 2006

Andy Boroky, 14/17 Grasmere Road, Cremorne:

Hi Caroline,
I have to say i had lost all interest in dealing with agents. However, I have been very impressed with your prompt and friendly service - they hired the right person for a change!. Thanks for all your help - very much appreciated.
Regards, Andy
Thu, 22 Sep 2005

Michael and Marion Harrison,  :

Dear Fran

Thank you for the excellent job you did in selling our home in Reynolds Street, Cremorne. Your help, support, patience and enthusiasm were unflagging.

Michael and I were extremely happy with the marketing campaign you devised, which generated a huge response. We felt the value you placed on our property was realistic and we were delighted with the sale price achieved.

The entire selling process was smooth and less stressful than any of our previous experiences in selling properties. We believe that this is due to your professionalism, experience and the warm encouraging attention you gave us.

We would recommend you and Croll to anyone planning to sell property on the lower North Shore.

Kind Regards

Marion Harrison
Wed, 31 Aug 2005

Carrie Glover, 2/19 Watson St, Neutral Bay:

Dear Gary,
I recently contacted Caroline Carroll with regard to a property that i own at 19 Watson Street, Neutral Bay.
To give you some background to the phone call, I manage my property myself and had put the rent up. Not having heard from my tenants by the givendate i assumed that they would be staying on, which is when i contacted 5 agents in the Neutral Bay area. As the property next door to mine is leased through McGrath i contacted them first. The property manager at McGrath and at several other agents were to say the least unprofessional, they sounded very young and inexperienced and did not inspire any confidence from me at all.

Out of those 5 agents, Caroline was the only one that promptly sent out the information that i required, she was also confident and professional in her manner and i immediately felt comfortable in engaging the services of Croll First National if i needed.

As it turned out my tenants are staying and I will continue to manage the property mayself, however I felt that should be aware of the excellent service that Caroline is providing. I have had several dealings with Real Estate Agents over the years and can honestly say that I've never been as impressed as this. I have several friends that own properties in the Neutral Bay and Mosman area and i have already passed on Caroline's details to them.
Thankyou and Kind Regards
Carrie Glover
Thu, 12 May 2005

Anne Richard, 2/20 Premier Street, Neutral Bay:

Dear Andrew Croll, Just a note to let you know how pleased I am with your agent, Gary Bixley. He has been courteous and professional at all times, and occasionally when I needed something done at the flat, it was done promptly. When I needed help initially to find a flat for myself and my dog, he was THE ONLY AGENT to even try to help me, for which I will always be grateful. It was a stressful time for me. Many thanks. Sincerely, Anne Richard
Wed, 11 May 2005

Mrs Biba and Mr Markus Von Ew, 12/90 Raglan Street, Mosman:

Andrew, Thank you for the successful sale of our unit 12/90 Raglan Street, Mosman. We finally got there and could not have done it without your professional campaign, keeping us closely informed the whole time with a fantastic outcome! Thank you! Kind Regards, Biba and Markus Von Ew.
Mon, 7 Mar 2005

Ms Helen Sneddon, 17A Addison Road, New Lambton:

Dear Andrew, This is a rather belated note to tell you how much I appreciate the way you sold my unit at 2/30 Benelong Rd, Cremorne. You were originally going to auction it and you put what I thought was a very optimistic reserve on it. However there was so much interest in it, while it was being painted that you managed to get an excellent offer in excess of the reserve price. I was very happy to settle for this and not have to go through the stress of an auction. Thank you for your efforts on my behalf. I’m now buying a lovely home with my partner up Maitland way and we move in January. So life is looking great again after a difficult year. Regards, Helen Sneddon.
Tue, 16 Dec 2003

Mr Ken and Mrs Jeanette Lue, 16 Pacey Avenue, North Ryde:

Dear Colin and Andrew, Sending a note of appreciation for handling the sale of our Uncle’s house at 51 Earle Street, Cremorne. The amount received was outstanding and if Lance were here now would have been overwhelmed with the result. We found you to be courteous and friendly with efficiency. Thank you both. Kind regards, Ken and Jeanette Lue.
Wed, 8 Oct 2003

Mrs Gwenda and Mr Ian Murdoch, 1/42 Premier Street, Neutral Bay:

To Andrew and Col, Congratulations on the great result on Thursday night. It was exciting from start to finish. Thank you both for all your hard work, it was wonderful: so appreciated by us all. We were so thrilled to see #57 go to such a delightful couple in Alex and Karen, hopefully they will be as happy as Uncle Ranee and Leone in their new home. Many thanks again, Gwen and Jan.
Sun, 28 Sep 2003

Ms Anosh Prasad, By Email:

Hello Andrew, How are you? Busy I guess. As things come to a close, in a few weeks time (hopefully), I thought I would share a few of our thoughts with you. Both my husband and I think you are the best agent we have ever come across. From the start you always answered our questions promptly and worked towards securing the property for us. You always returned our calls and always replied to our emails even if it was just to say ‘thank you’. We felt that we could trust and depend on you. You did not feed us with lies like a lot of the others do and it was a pleasure dealing with you. When my son is ready to buy a property of his own I am sure you will be the first person we will consult. So, thank you for all that you have done for us. My solicitor tells us that the present deal may be finalised earlier if all things run smoothly. I am certainly looking forward to owning the place. Thank you once again for being a professional, at the same time very approachable and friendly. It is nice knowing you. Regards, Armaity.
Sun, 21 Sep 2003

Mrs Elizabeth Cavill, No Address Provided:

To whom it may concern, My brother Ross Blackmore and I sold a property through Croll First National Real Estate, Neutral Bay late last year. Our agent was Andrew Croll whom we found to be very professional and personable. He was most informative and offered us sound advice. We were very delighted that he found a most suitable buyer, which resulted in a quick sale at an outstanding price. We can highly recommend Andrew. Elizabeth Cavill.
Tue, 21 Jan 2003

Mr Ross Blackmore, By Email:

Andrew, Denise and I would like to thank you for the kind gift of a “Cocktail” set. We will be taking it to our beach shack at Avoca where we will enjoy a cocktail or two on the deck watching the sun setting on Norah Head. We hope you have a fruitful 2003. Before closing…Andrew, Denise and I would like to put on the record that we found you to be very professional in the manner in which you handled the sale of mums unit. Regards, Ross Blackmore.
Thu, 2 Jan 2003

Ms Laura Kriznar, 84 Eastern Valley Way, Castlecrag:

Dear Andrew, Thank you again for a job well done on Saturday. A close call, but success by the close of day. Hope you enjoy this bubbly – perhaps with Monica on your day off – do you have them? Regards, Laura and Tatiana.
Wed, 26 Jun 2002

Mr Tony Nieland, 17 Milson Road, Cremorne Point:

Dear Andrew, Unit 10/6B Mosman Street, Mosman. Thank you for your letter advising me that Contracts have been exchanged. You achieved an excellent result for us in a very short space of time. I would like to express my appreciation of the amount of effort you put in on our behalf. Over the years I have bought and sold a number of properties. I don’t recall selling one in such a short space of time and with so little fuss. You made it very easy for us. Kind Regards, Tony Nieland.
Fri, 14 Jun 2002

Mr Hugh and Mrs Judy Davies, 78 McCall Avenue, Camden:

Dear Mr Croll, Re: 9/140 Wycombe Road, Neutral Bay. We would like to take this opportunity to thank you for selling our property so successfully. We are delighted that you were able to achieve such a good price, much higher than we anticipated. Thank you also for keeping us closely informed at all stages of the sale and for the professional manner in which you conducted the sale on our behalf. Yours Sincerely, Hugh and Judy Davies.
Mon, 27 May 2002

Mrs Joan Sheales, ‘Ulimaroa’ 630 St Kilda Road, Melbourne:

Dear Colin and Andrew, As we approach settlement of my unit in Bent Street, I wish to record my sincere appreciation and thanks to you both in representing our interests over the years whilst the property was being tenanted and during the recent sale. It is difficult to closely monitor an investment from afar, but I have always had the utmost confidence in you overseeing my interests and that of any tenant. Your staff’s adroitness in identifying exemplary tenants has made business very easy. More recently, your advice and conduct of a very quick campaign to provide a most satisfactory sale of the unit has been excellent. I look forward to future dealings with you both and again record my sincere thanks to you and your efficient staff. With best wishes, Yours sincerely, Joan Sheales, Chief Executive Officer, Australian and New Zealand College of Anaesthetists.
Wed, 22 May 2002

Mr Dan and Sandra Hutchinson, No Address Provided:

Dear Andrew, Sale of townhouse 7/22 Bent Street, Neutral Bay. We write to express our appreciation for your efforts in selling our property at the above address. Throughout the whole process from the initial establishment of the selling price and the selection of the marketing campaign most suitable to our needs, to the showing of the property to prospective buyers, to negotiations with the buyers and the finalisation of the sale you have acted with the utmost professionalism and consideration. Importantly, your advice and efforts resulted in our achievement of a selling price, which considerably exceeded our expectations. We have no hesitation in recommending you to intending sellers of property in the Neutral Bay area. Yours sincerely, Dan Hutchinson and Sandra Hutchinson.
Fri, 5 Apr 2002