Testimonials

Nina Truelove, 5/83 Kurraba Road,Kurraba Point:

Andrew and Alex,

Thank you both very much for securing the sale of 5/83 Kurraba Rd. I know it wasn't easy on a number of levels. No parking and the high strata levies were big negatives. I also appreciated your diplomacy in dealing with the tenants. I was very pleased with how you both managed the situation. The tenants moved out a week before settlement......perfect.
It is a lovely old apartment and sounds like the new owner is very happy. I'm now able to help my son buy his first property. All in all it has been a win win for all the stake holders.
It was with pleasure that I completed the survey form.
Thank you both once again.
Nina

Mon, 8 Apr 2013

David Butchart, 20 Cairo St, Cammeray:

Dear Colin and Andrew,

I just thought I would send you an email to give you feedback of my and my wife's dealings with Caroline Carroll while we were tenants at 20 Cairo Street Cammeray. Our tenancy ended in January.

As you may or may not know we had a significant mould problem in the property leading to us not being able to sleep in or even use the main bedroom. We then had protracted and tense discussions and negotiations with the landlord regarding this problem with Caroline playing the negotiator and "middle man".

During the process of these negotiations Caroline was exceptionally professional in a not particularly pleasant environment. Caroline provided a balanced view and counsel and in the end helped resolve the situation relatively amicably. At no stage did Caroline make us feel as if our concerns were not serious and unfounded. In fact she provided a caring ear to my emotional and pregnant wife!

It is not often these days that you get exceptional service and help so I thought I should let you know that it was exactly those qualities that Caroline provided us while we were tenants of Cairo Street.

Happy Easter to everyone at Croll.

Regards,

David Butchart

Tue, 2 Apr 2013

Kirstin & Brett, Mosman:

Dear Gayle,

I finally have 5 minutes to sit at the computer and email you to say a huge thank you for selling our home in Mosman for us. Our second experience selling with Croll Real Estate exceeded expectations; from a striking signboard, prompt feedback after just a few open homes, a great price, to a smooth and speedy settlement. It was an emotional time and we really appreciated your empathy and professionalism. We won't hesitate to recommend you to our friends and look forward to working with you again in the future.

Best wishes,

Kirstin and Brett

Wed, 20 Feb 2013

Omshree Murphy, 3/3 Earl Street, Mosman:

Dear Andrew

I highly commend the friendly services of Croll Real Estate. Their expertise, etiquette and competence exceeds the standard I expected from a real estate agency.

Croll Real Estate managed the sale of my late father's Mosman home at the beginning of spring 2012 with success in a very timely and efficient manner.

Sensitive to our family's needs, exceptionally kind and polite, they were always responsive, communicable, enthusiastically executing the process with ease as it unfolded. Very much a sign of personally acquired professional experience.

Andrew Croll has my contact details should you want to verify this declaration.

With sincerity, Omshree Murphy
Sat, 12 Jan 2013

Andrea Jeremy,  :

Dear Alex & Kirra,

My apologies for not writing sooner but once again I have been overseas on business and only returned back into the office yesterday. I just wanted to drop you both a quick note to say a very big Thank you for all your assistance in the Property Management and sale of my unit. You were both outstanding and I would have no hesitation at all in recommending you to any of my family or friends who may need your services in the future.

I will most certainly be in touch when I begin the search for my next investment in the first quarter of next year.

Fri, 7 Dec 2012

Rebecca Scaife, 12/42-50 Helen St, Lane Cove:

You have been so helpful to us since we moved in and I really appreciate your help over the past year.

It was a very nice change as I didn't have a great experience with my previous agents :(

So a really big thank you goes to you!

Take care
Bec

Wed, 28 Nov 2012

Barry and Suzanne Lambert, 5/3 Spruson Street, Neutral Bay:

We couldn't have had a better representative than Gayle Clifford. Throughout the whole process she was focussed and very friendly and achieved a great result for us.
We would not hesitate to ask for her services again.
Mon, 24 Sep 2012

 , 11/40-48 Gerard Street:

Elysha has been truly fabulous in managing my unit in Gerard street, very professional and extremely supportive and helpful with my recent renovations.


Mon, 17 Sep 2012

Sarah Casamento and David Dimento, 11/61-63 Alexander Street, Crows Nest:


Dear Alex,

We really did want to say thank you for all you've done. Choosing the right agent was very important for us, and after hearing the horror stories from other people we weren't expecting much.

Our criteria was simple :). We wanted an agent who was honest, optimistic, easy going and above all capable. Luckily for us you fit the bill perfectly!

You made the process of selling our first home a breeze. You kept us updated throughout with phone calls, client feedback and you were always available to discuss options and next steps. It was a pleasant experience from start to finish, and you were a pleasure to deal with.

Thank you, for looking after us! Cleaning up after we left things around (Dave) and humouring us when we asked silly questions (Sarah) and of course helping us reach a better than expected outcome at auction.

Sarah and Dave

Wed, 12 Sep 2012

Dominque and Colleen Rabu, 1, 2 and 4 / 1 Iredale Ave, Cremorne Point:

To The Croll Team,

I would like to congratulate Croll for the changes it has made to
its advertising both in the Mosman Daily and on the web since
changing from First National and becoming independent.

Your advertisements with properties for sale/rent are much more
21st century, give a better perspective, are well written and on
the whole much more appealing.

I wish also to thank Caroline Carroll for her professionalism
when dealing with matters pertaining to the property my husband
and I own in Cremorne Point. Caroline is a very competent
real estate agent on whom we can depend.

Keep up the good work,

Kind regards,
Colleen Rabu
Fri, 7 Sep 2012

Luke McMaster, 75 Spofforth Street, Mosman:

Andrew, thanks for your note. Consider the rating for all of the below 5's. In terms of comments, our only comment is for Gayle Clifford. Excellent support. Timely responses to questions, flexibility in taking time to help us understand the details, and superb negotiating skills. Next time I buy in Sydney I would certainly come back to you guys thanks to Gayle's efforts.

Appreciate all your support. The two transactions I have had with your team with this property have been excellent. Good job!

Luke
Mon, 27 Aug 2012

James and Sarah, 10/72 Murdoch Street, Cremorne:

Thank you Gayle for your help with Murdoch St and your housewarming present!

I really appreciate all the help you gave Sarah and I throughout the whole process - your service was exceptional and both myself and Sarah would definitely recommend Croll Real Estate on the back of the service you provided.

Thanks again for your help!"

James King, Property Manager, CBRE, Asset Services

Tue, 21 Aug 2012

Travis, 8/82 Kurraba Road, Neutral Bay:

Gayle and Andrew,

Many many thanks for all your efforts on the sale. It went as smoothly as I could have hoped for and was very happy with the result. That also applies to the years Croll has managed my property. Please pass on my thanks all the people who have helped out. I would happily recommend Croll to anyone there. If I can talk my wife into moving there I will come and see you to find us a nice place on the harbour.

Kind Regards,

Travis
Thu, 26 Jul 2012

Melanie, 6/4 Badham Avenue, Mosman:

Dear Alex,

Thank you very much for your professional handling of the sale. Alex, you have outstanding customer service skills which are rarely found. Your ego simply doesn't appear and you are extraordinarily alert whilst being very approachable. These qualities make you an outstanding sales person: you are so good you make it look easy, but as a manager of over two decades experience , I know it is difficult to find staff with your skills. You went to a lot of trouble to list my property when many would have given up or badgered; you did neither but just kept there. Very smooth, very good, and it is appreciated. I wish you all the best in your career and for you and your family.

Regards, Melanie
Wed, 18 Jul 2012

Louise Mitchell, 20/140 Holt Avenue, Cremorne:

Dear Andrew

I am pleased I have received confirmation that settlement has gone through smoothly today.

I just wanted to thank you for making the sale happen so quickly. The whole process went very smoothly and you really have a fantastic team working for you.

Caroline has done a great job over the years of sourcing good tenants and managing the property and Robert and his team have made the accounting happen seamlessly with monthly statements and funds always being received on time. I was also very happy that Fran was appointed to manage the sale process as she knows the property well and I had all confidence that she would do, and did do, a terrific job.

Competent and talented teams are a reflection of good leadership, so congratulations.

It was a pleasure dealing with you and I would not hesitate to appoint your company again on any assets that I may purchase in the future.

Best Regards

Louise
Sat, 14 Jul 2012

Carolyn Collins, Parriwi Rd, Mosman:

I was impressed by the professionalism, efficiency and friendliness of the Croll staff. Gayle Clifford demonstrated knowledge about the property and was thorough in chasing up any information that was requested. Gayle's down-to-earth nature and willingness to make the process as transparent and as smooth as possible made me feel confident about the decision to purchase. I have dealt with many real estate agencies over the past 20 years and Croll has been the most impressive. My past experience of agents made me skeptical of the buying process: meeting 'glossy' people who seemed to lack knowledge, authenticity and efficiency. Croll was a refreshing change and I would definitely recommend them!
Fri, 29 Jun 2012

Ondine, 5/6 McLeod Street, Mosman:

Dear Andrew and Teams

Thank you all very much for the fantastic experience with regards to the sale of my unit.

You have restored my faith with regards to "Property Agents" - there are professional and ethical people out there! This is extremely unique and hard to find! The team work was excellent. Andrew's leadership is of the highest quality and standard. The Marketing Report was impressive, extensive and very informative.

This was my second experience with "Croll". The first was buying a property (2003) and the 2nd was selling a property (2012). Both experiences were of the highest standard.

Generally, I don't refer easily. However, I would not hesitate to recommend "Croll".

I wish you all continued success and look forward to doing business again in the future.

Keep up the good work!

Kind regards

Ondine
Mon, 21 May 2012

Estelle, 20/21 Sutherland Street, Cremorne:

Dear Sir

Re Sale of our unit in The Links

Your company recently attended to the sale of the above unit and we now comment on the experience which we were subjected to as sellers.

Fran Turner was entirely responsible for all matters relating to this sale. At all times she was most helpful and conducted everything in a most professional manner. Fran always diligently kept us informed which was very reassuring for a seller.

We would have no hesitation recommending Fran to any potential buyer or seller of property. If the occasion arises we will certainly give her business again.

Estelle
Mon, 21 May 2012

Ray and Shar Hinde, 13/8 Earl Street, Mosman:

Dear Andrew and Team,

We would like to provide you with this unsolicited testimonial based on the friendly and professional way in which you and your team marketed and sold our parents' apartment in Mosman.

When the time came to sell the apartment, and with all our family living in Canberra, we needed to choose a real estate agent that we felt comfortable working with because of the distance.

On our first meeting with Andrew we felt at ease with him as he has a way of making you feel relaxed about the whole selling process. An example of this was the many decisions we had to make about what to do with the apartment before placing it on the market. Andrew and his team guided us through this process with professional ease, offering considered solutions to our many problems.

On the occasions we needed to consult with Andrew, Nooi or Gayle we found them very accessible. We could talk to them as soon as we called or they returned our calls very promptly. They were also willing to accommodate our needs in regards to meeting with us when we drove up from Canberra.

We were also impressed with their marketing strategy, as when we gave the green light to go, the marketing team efficiently went through processes of photos, newspapers etc, all the while liaising with us while we were in Canberra. The culmination of such a professional job resulted in the apartment being sold around one week after the property was listed.

We would highly recommend Croll Real Estate to anyone looking to buy or sell a property. Furthermore, we have also told Andrew that he can give our contact details to anyone who would like to talk to us personally.

Sincerely

Ray and Shar Hinde
Mon, 14 May 2012

Garry Morris, 14/2 Colindia Avenue, Neutral Bay:

Dear Andrew,

It gives me great pleasure to be writing this letter. I would highly recommend Croll Real Estate to anyone wishing to sell their property. They were ethical in their dealings with me and the buyers and I know that they had my best interest at heart from beginning to end.

Their attention to detail, communication and high level of professionalism meant that I felt I received a very high level of service from everyone on the team, as well as showing me their knowledge of the area and of real estate in general. They always keep me well informed after inspections  and open homes, giving me prompt feedback on the buyer's response and position, plus keeping me updated on any new interest, changes, or arising issues.

In addition to that, Andrew's negotiating ability saw that I achieved the best possible result in the current market.

To conclude, I feel that the whole time the unit was on the market, the service I received from everyone on the whole team was nothing short of superb, their approach and professionalism made the whole process smooth, plus the open communication made sure that we were all working towards the same result.

Again thank you for all of your hard work in selling my unit and for making it a smooth process as well as achieving a great result.

Regards,

Garry Morris.
Fri, 17 Feb 2012

Denver Brodsky, 7/1 Bennett Street, Neutral Bay:

Hi Andrew and Gayle,

From the outset I was impressed with your amiable professionalism. Through the entire process, culminating in a very satisfactory result, you and your staff displayed your focus on getting a good market price. Congratulations, You are a great team!

Best wishes, Denver Brodsky.
Tue, 31 Jan 2012

Leo Murphy, 15/21 Eastern Valley Way, Northbridge:

Dear Andrew,

I'd like to thank you and congratulate you on your professionalism in the way you sold mum's unit at Northbridge Gardens.

Selling such a retirement village property is more complex than most sales, both due to contractual matters and also the needs of aging clients.

I appreciate you taking the listing and Mum thanks you for helping get such a good result.

Kind Regards,

Leo
Mon, 16 Jan 2012

Peter and Wendy Paske, 287 Military Road, Cremorne:

Hi Alex,

Sorry I missed your call. The best call for us!!!! Glad that we could go ahead and exchange before the weekend. It was such a relief. We cannot thank you enough for your support and advocacy on our behalf in this matter.

It would not have happened we feel without your constant follow-up. You showed great dedication to our sale. You deserved for all your efforts for it to have been a $2.45M sale!!!

Thanks for keeping us so well informed regarding often day-to-day developments. Please be assured we look forward to continuing our relationship with you regarding the settlement of this property and into the future.

Talk soon.

Peter and Wendy Paske
Thu, 15 Dec 2011

Helen Russell, 52/29 Gerard Street, Cremorne:

Hi Andrew,

My apologies for such a late "thank you"! I hope to catch up with you at some stage, but in the meantime please accept my sincere appreciation for all your wonderful help and advice in selling Mum's unit.

The last five years have been quite difficult looking after Mum and when you (and Colin) agreed to act as agents for the sale of her unit, I felt relaxed and confident knowing that your integrity would secure the very best outcome, which you did.

From start to finish, it has been a pleasure associating with you Andrew, and please convey my appreciation to Colin also, and I wish you both continuing success in your business, which I would highly recommend to anyone looking for an honest, family orientated Real Estate Agency.

Kindest regards,

Helen Russell
Tue, 6 Dec 2011

Enid Charlton, 1/55a Wycombe Road, Neutral Bay:

Dear Andrew,

I would like to commend you on the impressive way in which you handled the sale of my property at Wycombe Road in Neutral Bay. Faced with a very complex series of decisions regarding the maintenance of the strata building you went way beyond your role as agent agreeing to taking my proxy on the Body Corporate for six months to help me resolve the issues that I was struggling with.

You quickly identified the key issues to be managed and then went beyond your remit helping the Body Corporate find the right advice, builders and trades people to meet all the requirements within our budget and time frame. You presented all the information to others involved with the Body Corporate in a highly professional, congenial manner during very stressful negotiations.

Subsequently the advice you gave me in regarding 'how' and 'when' to sell my property proved to be absolutely correct, which allowed me to sell my property satisfactorily. Given the complexities surrounding this sale, you still managed to treat all prospective buyers fairly and honestly providing them with clear information about the difficult issues inherent in the unit/building and successfully concluding the sale.

You always treated me very respectfully working with me on all major issues and decisions. This is in stark contrast to a real-estate agent I engaged the previous year who was quite dismissive of my concerns and as a result were unsuccessful in making the sale.

Andrew, my heart-felt thanks for all your efforts to help me sell my property. Even when the Body Corporate issues seemed unsurmountable you kept a level head, offered sound advice and worked tirelessly through all the issues. Your professionalism was very impressive.

I cannot thank you enough for doing so much, much more than any real-estate agent should ever be expected to do in a very complex series of negotiations that spanned over six months. I am incredibly glad I met you and had the opportunity to work with you. You are a very talented real-estate agent but more importantly a very generous professional who goes above-and-beyond the call of duty when a client is facing some very serious issues. I wish you and Crolls every success in the future and thank you for helping me.

Kind regards, Enid Charlton
Mon, 5 Dec 2011

Grahame and Kay Brown, 1/52 Jeffreys Street, Kirribilli:

Hi Alex,

So far all has gone extremely smoothly. Both Kay and I have greatly appreciated your help in this transaction. Your communication and pragmatism have been excellent. After a rather hesitant start, we have grown to appreciate your professionalism, dedication and determination.

We wish you all the best and would have no hesitation in recommending you to our colleagues.

With kind regards,

Grahame and Kay Brown
Sun, 20 Nov 2011

Bettina, Rangers Rd:

Dear Caroline,
I am writing to thank you for looking after our property so well.
Your professionalism in all your dealings with us including and not limited to efficiency in organizing repairs, keeping tenants arrears to a minimum and constant communication with us was always much appreciated.
Caroline, it was a pleasure doing business with youand we will have no hesitation in recommending you.
Wishhing you all the bestt.
Kind Regards, Bettina
Fri, 21 Oct 2011

Fiona Tregaskis, 7/98 Spit Road, Mosman:

Dear Andrew and Gayle,

I just wanted to say a huge thank you for the outstanding result in selling my property in Mosman. As you aware I met with a number of agents in the area and decided to go with First National due to your professionalism, experience, honesty and boutique agency style.

I particularly liked your personalised approach.

Andrew - your extensive experience within the industry is apparent and I am so pleased that I listened to your advice regarding the selling strategy and price guide. You exceeded my expectations on the sale price and time frame. It was sold within 14 days of being on the market.

You both kept me informed on a regular basis regarding feedback from inspections and prospective buyers which was important as I had already moved interstate. Your team delivered on what was promised in our initial meetings which is very pleasing given it is normally such a stressful experience.

I would highly recommend your services and have referred a few friends so you can hopefully assist them also.

I wish you every success for the future.

Thanks again

Fiona Tregaskis
Tue, 18 Oct 2011

Deanne, The Boulevarde, Cammeray:

To Whom It May Concern,

Alex's approach of allowing pre-vetted clientele to view properties by appointment not only provided a barrier to the typical 'tyre-kickers' but also provided a level of comfort knowing that strangers won't be rummaging through my personal possession alone.

When Alex warned me that I had better start packing I thought he was joking - never did I ever expect our property to be sold on the first day!
I felt comfortable working with Alex and I am very happy with the exceptional results he obtained.

I am still astounded at how quickly the sale has gone through, particularly since analysts are reporting that it is a buyer's market.

Fantastic results, thanks Alex.

Regards Deanne
Thu, 15 Sep 2011

Lindy Smyth, Owner:

Hello Andrew,
I wanted to write to you this evening to let you know how delighted we are to have our two properties managed by Gary Bixley.
He has just leased our Ben Boyd Rd Property. Gary has been dealing with Mary Garcia Martinez who is working on our behalf. She has been fulsome in her praise of Gary finding him efficient, helpful, supportive and totally professional.
It is so refreshing to be working with Gary and feel we are valued as Croll First National Clients.
We look forward to working with him closely in the future.
Kind Regards
Lindy and Peter Smyth
Fri, 12 Aug 2011

Fay Curtin, 14/26 Eaton St, Neutral Bay:

Dear Caroline,
Indeed we have been fortunate in the tenants you have selected, as you mention, but i think the state of the apartment is also testament to your good management.Thank you so much for all you have done in the past regarding the renting and management of the apartment for which i am very grateful.
With best wishes,
Sincerely
Fay Curtin
Wed, 3 Aug 2011

Gaby Abrahamson, 3/13 Lang Street. Mosman:

Dear Andrew, Just wanted to thank you for all your help. I have dealt with a lot of agents over the past several months and your business was the most helpful and trust worthy. Thanks again for making this experience that little bit easier. Gaby Abrahamson.
Mon, 27 Jun 2011

Wendy Stubbs, 2/6 Murdoch St, Cremorne Point:

My heartfelt thanks for all the work you put into making 2/6 Murdoch Street look the best it could be, for the extensive marketing campaign and the sale on Saturday. I appreciate the amount of effort you all put in. I am very happy, and relieved, with the result. Thanks again. All the best, Wendy
Mon, 23 May 2011

George Lewis, 13/154 Ben Boyd Road, Neutral Bay:

Andrew, thanks for all the work that you put into selling the flat. Everything went well and I appreciated the support and professionalism that led to such a positive result for the sale. I was always kept up-to-date on what was happening. Many thanks for such a fine job. I would certainly recommend you to anyone who wanted to sell their property. Cheers, George.
Sat, 7 May 2011

Anna, Effie and Kathleen, Stanton Road, Mosman:

Dear Andrew,

Just a note to say many thanks to you and your team for handling our Lindsay Street property. We really appreciate your great effort in keeping us well informed and phoning the three of us individually to keep us up to date with the opening inspections, and for also liaising with Simon.. Your honesty, integrity and professionalism was very much appreciated, as was the way in which you dealt with the tenants.

Although the outcome was not a favourable one, we wouldn't hesitate in recommending you and your team to other prospective vendors.

Again, many thanks.

Anna, Effie and Kathleen.
Fri, 1 Apr 2011

Tenant, Neutral Bay,  :

Hi Belinda,

I also wanted to say thank you for being so helpful and ''on the ball''. It has made my first experience of renting in Sydney a very positive one the efficiency that both you and the landlord show me with these little things is greatly appreciated.

Megan
Thu, 24 Mar 2011

John Warburton, 2/11a Orlando Avenue, Cremorne:

Hi there

Recently I rented one of your properties managed by Gary Bixley. I currently own 2 properties and this was my first time renting. As a landlord for many years I have not always had good experiences with real estate agents managing my property. I had also heard many horror stories of managing agents not treating renters well.

I was very pleasantly surprised to find that Gary Bixley was extremely professional and responded to any rental issue promptly. He always treated me as a renter with respect and his customer service skills were impeccable. He is a credit to your business.

At some point in the near future I will be buying a property and my experiences with Gary ensure that I will look at Croll Real Estate in a favourable light.

Kind regards

John Warburton
Tue, 15 Feb 2011

A Tenant, Bradleys Head Road, Mosman:

Dear Gary

A big thank you to you and your staff for always responding so promptly, being so helpful, friendly and very professional. You have restored my faith in real estate agents!!

Best Wishes
Sarah

Tue, 21 Dec 2010

Shane Forrest, 1/52 Benelong Road, Cremorne:

Dear Fran,

I'm sorry it has taken me so long to write to you and thank you, on behalf of myself and my family, for the wonderful service you, and your office, provided in the selling of my Aunts Flat.

Throughout the process I appreciated your straight-forward and honest advice in preparing the flat, advertising and finally selling it. The price you achieve happily exceeded your original estimate, even so, you were much closer than two other agents and two licensed valuers. Your research into similar sold properties was thorough and very helpful. Your advice and encouragement was much appreciated throughout the difficult time of my client's illness when my brother and I were preparing the flat for sale.

The advertising campaign you ran was excellent but more than that I feel one of the most important elements which resulted in such a strong interest in the property on auction day was your warm personality and professional service.

On open house days, I'm sure these attributes engendered interest and gave prospective buyers confidence in buying through Croll.

I have and will continue to sing your praises when ever the opportunity arises and hope you continue to be such an excellent role model to other real estate agents.

Thank you Fran.
Wed, 3 Nov 2010

Peter McLaughlin,  :

Andrew,

I am writing to thank you for an an excellent result on the sale of our property in Cremorne. Without doubt your advice to renovate and style the property which was undertaken by Croll achieved a price well above our expectations. What I also appreciated was the peace of mind and efficiency delivered by Croll in ensuring all aspects of the sale went smoothly.
Once again thank you very much and we will have no hesitation in recommending your company to friends and family in the future.

Peter
Fri, 29 Oct 2010

Michelle Braude, 13/136 Spencer Road, Cremorne:

Andrew,

I appreciate all your help in us purchasing the unit. I have met a lot of difficult agents in the past 5 months of looking for a unit and I really appreciated your honesty and most pleasant nature. I certainly know who to call when selling this in years to come or who to recommend to friends. Also I don't mind if you add my comments to your testimonials. It was a delight dealing with such a professional organisation as opposed to the many shonky agencies around.

Best wishes and thanks again

Michelle Braude
Thu, 28 Oct 2010

A Tenant (Kirk),  :

Thanks Belinda. All the best with your career. You are an ultimate professional and I think it would be outstanding to work with you or be part of your team.
Mon, 18 Oct 2010

Robert Williams, 60 Euroka Street, Waverton:

Hi Andrew,

I just wanted to say that you have a very different approach to most agents we have dealt with. We have had a look at several places in the last 2 weeks and not once have we had a call back, even though on one place we indicated that we were considering making an offer.

Thanks,

Rob
Wed, 22 Sep 2010

Tonia de Launay,  :

Dear Fran,
I write to thank you for the extraordinary service you provided me in selling my family home.

I signed a Real Estate Sales contract with you that outlined the standard service; and that is what I expected to receive. What I received was a service far beyond anything I could have hoped for and one that excelled on every level above and beyond what was in the contract.

Your genuine character is at the heart of the matter. You managed the whole process with such efficiency and integrity that I look back on it all now and smile. At the close of the first opening, amidst torrential rain, your vivacious personality filled me with such confidence,and that carried me through what would have been, otherwise, a difficult time.
As it turned out you achieved a very fine result for me, and I would like to recommend you to everyone who is contemplating selling a property.

Fran, it seems a strange thing to say, yet with you at the helm, the sale of my family home in the wake of my husband's demise became a painless experience.

My very best wishes and deep appreciation go with you.
Tonia de Launay
Sat, 14 Aug 2010

Robert Bunton, 2/9 Ruth Street, Naremburn:

Gayle Clifford provided a very professional and excellent all-round service that generated a swift sale at a great price. Happy to refer any client to her. Much appreciated. Robert.
Wed, 4 Aug 2010

Greg & Lexie Geegan, 112/3 Herbert Street, St Leonards:

We were very impressed with the friendly and efficient service provided by Stuart Howard. He exceeded our expectations and found a buyer within a week of listing our property. We would have no hesitation in recommending Stuart and the Croll agency to others.
Fri, 2 Jul 2010

Christine, 7/1 Parriwi, Mosman:

Hi Andrew,

Thank you for your assistance in the sale of the property at 7/1 Parriwi Road, especially since we were managing it from afar, you made the process very easy for us. The sale all went through smoothly and we're now looking forward to finding a bigger place to live.

Christine
Mon, 21 Jun 2010

Sarah & Robert Overend, 7/14 Milner Cres, Wollstonecraft:

Andrew,

You and your colleagues were certainly the best real estate agents we worked with and I expect that this impacted our decision to go with this property. We are very happy with our new home. Many thanks for your honest, reliable and professional service.

Sarah & Rob
Thu, 3 Jun 2010

Kenneth Marks, 504/22 Sutherland Street, Cremorne:

Dear Andrew,

The sale of our unit in Sutherland Street went so smoothly and efficiently, we are thrilled with the restlt. Your advice on preparing the unit for sale was so appropriate it made us get not only a great price, but with a minimum of fuss.

Kind regards

Kenneth Marks
Thu, 6 May 2010

Marcus Cahill, 4/3 Millett St, Mosman:

Hi Fran

I just wanted to thank you for your excellent work in the sale of what is now our property. As the purchaser, we found you courteous, prompt, professional, and highly competent. We thought that you balanced well your role of acting for the vendor while at the same time going out of your way to assist us by answering our many questions/requests and arranging additional viewing of the property. We also welcomed your role in resolving potentially contentious issues with the vendor. Your competence in progressing this transaction led us to retain Croll First National for the management of our property.

Thanks again

Marcus




Mon, 12 Apr 2010

John Marsh & Leslie Marsh, 20 Montague Road, Cremorne:

Dear Andrew and Gayle,

I am writing to issue my congratulations on a job superbly done. Having secured a price more than our expectations, the result was simply amazing. Most impressive however was the way in which you and your team worked towards this result.

From our very first meeting your quality of service stood out. While other agents pushed their credentials in search of a listing, you took the time to listen to our needs and offered astute advice rather than a sales pitch.

The marketing campaign was carefully planned and extremely well executed by your team of professionals. The right exposure means everything.

Throughout the sales process it was extremely refreshing to be offered such a dedicated and personalised level of service. You energetically pursued every opportunity, provided ongoing feedback and enabled me to feel comfortable throughout what could otherwise be a daunting process.

I am thrilled with the result and greatly appreciative of the calm manner you showed to pull it all together. I will certainly be recommending you to my friends and I look forward to working with you again when we make our next big move!

Warmest Regards,

Leslie Marsh
Tue, 30 Mar 2010

Carolyn Fox, 3/150 Milson Road, Cremorne Point:

Both Harry and I are so relieved and happy that the contracts have exchanged. We really do appreciate you spending your time over the weekend to push the sale through, with a result much better than we expected.

Later client wrote:

Hi Andrew

Both Harry and I just wanted to express our thanks for what a wonderful job you did with selling our property for us. Your management of the process from start to finish was very professional. Whenever we hit a bump in the road you calmly navigated your way through it with a clear head and wise words, which made things so much easier for us. It was an emotional sale for us as we really loved the property but it was time for us to part with it, but you always remained considerate of the situation. Your ability to deal with people at every level is one of your true strengths, your integrity is genuine, something that you rarely, if ever see in Real Estate. It was so refreshing to see you treat everyone with the same level of respect, your team, the buyers and us as your client.

We would highly recommend your services to others. Buying and Selling real estate can be very stressful, but your years of experience and professional attitude provided us with a great result in the price you achieved and the process you undertook.

Many thanks again

Carolyn and Harry
Tue, 23 Mar 2010

Judith Clark, 4/10 Macarthur Ave:

Thank you for all the kindness and help you have given me in the last few trying weeks. Your efforts have been very much appreciated. Best wishes from Judy.
Fri, 19 Mar 2010

Tony & Anita Zaknic, 35 Peronne Ave, Clontarf:

Stuart, a short note to thank you for the outstanding service that you provided on the recent sale of our investment property at 23/10 Brook St, Crows Nest. We have had many dealings in the past with Real Estate Agents but we must say that this was the smoothest, most stress free property transaction that we have experienced. Your responsiveness, frank advice, insight, hardwork and extensive data base of buyers were the key elements in exceeding our anticipated reserve price. We wish you every success in the future and would have no hesitation in engaging Stuart Howard to sell any of our other properties. It was a pleasure to work with you. Best Regards from Tony & Anita Zaknic.
Fri, 19 Mar 2010

Sophia & Ross - Landlords,  :

I am writing to let you know how impressed my husband, Ross, and I have been with Belinda.

We now have 2 rental properties managed by Croll.... Belinda has taken on the management of these, and recently helped us with the rental of Bannerman Street.

The rental was beset with difficulties..... Without Belinda, I'm not sure what would have happened - because Ross and I were moving at the same time as the new tenants were moving in.

Belinda (even though taking over this property from previous managing agent) was extremely professional and kept me in the loop with all matters...

I could probably write for several more paragraphs on what Belinda did to help - but I just wanted to draw to your attention what a fantastic help Belinda has been. She really went beyond the call of duty and exceeded our expectations in every way.

Please pass on our thanks to her. We are very pleased that we have chosen Croll to manage the properties for us - and are particularly pleased that Belinda has joined the team.
Mon, 8 Mar 2010

Vivienne Littlefair, 3/1 Paling Road, Cremorne:

Andrew I was very happy with everything and would definitely refer you to a friend or associate.
Thu, 28 Jan 2010

James Russell, 90 Cammeray Road, Cammeray:

Andrew you were the best agent I have dealt with.
Thu, 28 Jan 2010

Matt Robinson,  :

Finally, I reiterate our satisfaction with the property and the service provided by Croll First National. The house was light and spacious and a comfortable pleasure indeed.
Thu, 7 Jan 2010

Beryl Gibson, 28/21 Eastern Valley Way:

Thank you for your assistance. Particular thanks to Gayle who was so obliging, cheerful and helpful.
Fri, 11 Dec 2009

Michael and Janet Hensley, 4/349 Sailors Bay Rd, Northbridge:

Dear Andrew, I wanted to take this opportunity to thank you, and Stuart in particular, for your assistance in selling our home unit in Sailors Bay Rd, Northbridge. We are more than satisfied with the effort put in which resulted in a satisfactory sale.

We would have no hesitation in recommending your agency to others.

We will also keep you in mind when we come to sell our home at Castle Cove. Thank you and Stuart, once again.
Wed, 9 Dec 2009

Gail Anderson, 2/95 Wycombe Rd, Neutral Bay:

Certainly one of the easiest and most pleasant transactions ever!! Would be my first recommendation to anyone looking in the area. Thank you!
Mon, 23 Nov 2009

Kirsty Glen, 6/1 Billong St, Neutral Bay:

Thanks to Andrew and the team for all their assistance .......Really appreciate all the support, patience and friendliness from Croll
Mon, 23 Nov 2009

Pete and Sian Jefferson, 13/13 Cranbrook Avenue, Cremorne:

Hi Andrew.

Sian and I would like to say a huge thanks to you and your team for all the hard work and effort with the sale of our unit in Cremorne. We were very impressed with the professionalism, commitment and enthusiasm demonstrated, to deliver us the best possible outcome for our sale. You effectively communicated through text, email and phone calls to keep us aware of latest changes and news which was highly valued by us. We continually felt at ease with the whole process and were extremely happy we chose you/Croll, First National to sell our unit. We have already recommended you to neighbours who are considering selling their flat and will continue to recommend you in the future.

Many thanks again Andrew and best wishes to you and your team for the future.

Kind regards.

Pete and Sian Jefferson
Mon, 16 Nov 2009

John Owen, 211 Military Road, Cremorne:

To whom it may concern

As executors of a deceased estate, my friend and I engaged with Andrew Croll and his team at Croll First National Real Estate to sell one of the estate's property assets, which was a block of four flats (2 bedrooms each).

We selected Andrew Croll and his team after reviewing a number of agents operating in Neutral Bay. We based our decision on Andrew's knowledge of the area, our trust in him, his understanding of the property, his appreciation of the property's sale potential and his firm's established client base, which could enhance the sales outcome. Importantly, Andrew's assessment of the property's worth was significantly higher than the other agent's we spoke to. The result of the auction, which we were very pleased with, was exactly in line with Andrew's belief and advice as to its potential value.

Andrew and his team also acted very professionally and sensitively in engaging directly with the tenants of the building to help ensure they were on-side regarding opening hours and providing the required property access to potential buyers. He also arranged for a vacant apartment to be furnished. These and other pre-sale issues were handled by Andrew and his competent team, which meant the calls on our time were minimal.

During the pre-auction sale process, Andrew gave us regular updates directly and by email and liaised with our solicitor when required. On the day before the auction, Andrew and his team directly called over sixty interested parties to gauge their interest and their intention to be present at the auction. As a result, many were present at the auction.

We were very pleased with the auction outcome. The end result was exactly in line with Andrew's belief in what the property should sell for, which was a much higher price than that estimated by the other agents we reviewed. In fact, the end price was $200,000 above our reserve price.

Without hesitation, I commend Andrew Croll and his team. Their service, drive, support and insight were invaluable to us.

John Owen
Sat, 14 Nov 2009

Tony & Marg Waugh, 14/10 Westleigh Street, Neutral Bay:

We would like to express our appreciation to Stuart Howard for the professional, painless and successful recent sale of our unit in Neutral Bay. Stuart's confident but discreet handling of the sale ensured that the process was faultless. We were especially impressed with the high level of feedback that kept us fully informed at all times.

We wouldn't hesitate to recommend Stuart to friends and colleagues wanting to either buy or sell in the area.
Fri, 6 Nov 2009

Louisa & Shareef, 154 Ben Boyd Rd, Neutral Bay:

Dear Caroline,
I would like to take this opportunity to thankyou for all your support during our tenancy. I enjoyed living in the property and have been very happy there. We have decided to move as we require an extra bedroom. Thankyou again for all your support and consistently high service you provided.
Kind Regards, Louise and Shareef.
Mon, 26 Oct 2009

Mark Charman & Sewwandi Kulasinghe, Calliope St, Mosman:

Dear Caroline,
Thankyou so much for all your help with renting our property at 1/2 Calliope St, Mosman. It was much appreciated.
Best Regards, Mark Charman & Sewwandi Kulasinghe
Mon, 19 Oct 2009

Tom Accola, PO Box Warringah Mall:

I have had the pleasure of knowing Caroline Carroll of Croll First National Real Estate at 179 Military Rd, Neutral Bay for some six years.

Caroline has been the Property Manager for an investment property and during the six years i have found her to be very professional in her handling of the property matters. She is very fair minded from both the owner's and the tenant's points of view and handles negotiations in an efficient, pleasant and professional manner. Caroline is of pleasant disposition and I wish her well.
Yours Faithfully
Thomas B Accola

Wed, 7 Oct 2009

Anna Long, Employee:

Working at Croll First National Real Estate has been a fantastic experience. Having the chance to work with such a professional Sales and Property Management team enabled me to learn so much about the Real Estate Industry. Working in an environment with employees who have so much passion about their work and a drive to please their clients inspires you to give 100% at all times.
Not only this, but working with such a friendly and fun team made going to work an absolute pleasure.

Mon, 28 Sep 2009

Mary Siu on behalf of William Siu, 107/22 Doris St, North Sydney:

Dear Caroline,
Thankyou so much for your assistance in renting the unit so fast.
Yours Faithfully,
Mary Siu
Tue, 15 Sep 2009

Katrina Braund on behalf of Meg Braund, 3/80 Kurraba Rd, Neutral Bay:

Caroline,
I just wanted to say the biggest THANKYOU for being so kind and attentive to mum's situation. She has said many times just how lovely and helpful you always are. So a big thankyou from me!.
Katrina Braund

Fri, 11 Sep 2009

Howard Doyle, 15/12 Landers Rd, Lane Cove:

Dear Caroline,
I wish to write a letter of thanks to Crolls for the outstanding assistance and professional support i have received form Caroline and Stuart regarding maintenance of my flat as a rental property and its recent marketing and sale.

Two and a half years ago, I asked Crolls to take over looking after my flat in Landers Rd, Lane Cove, and Caroline Immediately became involved. As a change from the previous real estate agent, suddenly i was receiving wonderful support and communication regarding management of the flat and other related issues. Also, I have heard from the tenants similar opinions - in other words the tenants were quite happy. Having happy tenants is symptomatic of successful and creditable property management.

All the time having been outside of Australia, I have depended on people like Caroline at Crolls to look after my primary asset. I have found them realiable, courteous, skilled and very professional in the way they have gone about this business. I wish to recommend them to anyone who needs similiar kinds of services in the future.

Yours Sincerely, Howard Doyle
Tue, 8 Sep 2009

Gareth and Rachel Uys,  :

Dear Fran,

We just wanted to write and say a very big thank you for all your help in our purchase of our new Cremorne Point home.
It has been an absolute pleasure working with you and thank you for your assistance and enthusiasum throughout the whole process.
We look forward to seeing you again hopefully at the time of settlement in September.
Many Thanks, we have really appreciated all your help.
Tue, 18 Aug 2009

Kate Cooper (Principal of Mosman Public School) & Doug Henry (Race Director), Mini-Mos Fun Run:

Dear Andrew,

On behalf of Mosman Public School and this years Mini-Mos Co coordinating Committee, we would like to thankyou for lending your support to the 2009 Mini-Mos fun run. As you may have read in the Mosman Daily, a record of 2,400 athletes and school children participated over all three races with fantastic results across the board, in the 10K, 5K, and 2K runs. The annual Mini-Mos fun run is growing strongly in terms of its size and significance in the local and athletic communities and we are proud of its standing in our community. Mini-Mos would not be the success it is without the financial contribution of businesses such as Croll First National Real Estate and we greatly appreciate the time and money you committed to be a part of such an important local community event. As you may well know, the proceeds benefit the children at Mosman Public School and our chosen charities, Giant steps and the Starlight Children's Foundation. To help celebrate the success of the day and to thank you, we would like to invite you to a breakfast at Mosman Public School on the 1st of September 2009. Please mark that date in your diary and an invitation will reach you shortly. We hope that you are feeling the benefits of having participated in this year's event, and we would warmly welcome your feedback so that we can improve our ongoing relationship as we move forward together to make Mini Mos even greater. Please feel free to contact us by email: info@mini-mos.com We look forward to hearing from you. Kind Regards, Doug Henry (Race Director ) & Kate Cooper (Principal of Mosman Public School).
Mon, 6 Jul 2009

Sean & Sally Grove, 7/1-5 Collaroy Street, Collaroy:

Dear Andrew

We just wanted to write to you to express our appreciation on managing the recent sale of our property in Collaroy. We were very pleased that you were able sell the property for the price we were after in only 3 short weeks. You made the process of selling our property very easy, from recommending how to market the property, suggestions on how to best show the property to prospective purchasers through to the negotiation with prospective buyers to obtain the sale price we were after. We would have no hesitation in recommending you to our family and friends. Yours Sincerely, Sean & Sally Grove.
Sat, 4 Jul 2009

Stephen and Pina,  :

Dear Fran

Thank you (also) for all the hard work and effort you have put into selling our old home, your willingness to help us out with just about anything is really much appreciated. We have had a wonderful relationship with you and now really consider you one of our friends, we knew we could rely on you, nothing ever seems to be too much trouble for you.
Tue, 2 Jun 2009

Lisa Li, 6/1 Florence St. Cremorne.:

Circumstances: This property was rented within 1 day by Croll First National of Neutral Bay and was formerly unsuccessfully listed by Elders for over 3 months.

Hi Gary,

Thanks so very much for your wonderful work. I'm very happy for that.
From our communication by e-mail, I can see that you are a very good business man.
I'm pleased to do business with you. Thank you again and have a good day.

Lisa

Mon, 1 Jun 2009

Tony Bates, 2/365 Miller St, Cammeray, NSW, 2062:

Dear Andrew

The above ratings would clearly indicate my very positive opinion of your company, both in relation to rentals as to sales. The sale of my property was handled very professionally from first appraisal and the suggestion "dressing up" through to the final negotiations. Top price was achieved.
Attention to detail, responsiveness to phone calls and e-mail and sincere interest and involvement was apparent at all times.
I have referred friends to your office and I will use you again.
Tue, 26 May 2009

Tim Skippington, 11/126 Shirley Rd, Wollstonecraft:

Stuart

Thanks for all your help in purchasing our property - before, during and beyond the exchange period. It was a pleasure dealing with you both professionally and personally and I wouldn't hesitate recommending you to someone looking to sell. Thanks again.
Mon, 25 May 2009

Eve Moore,  :

Dear Fran
I would like to express my appreciation for the very professional manner in which you conducted the sale of my brothers unit at 4/61 Wycombe Rd, Neutral Bay. Your estimate of the value of the property was spot on which was proved by the fact that it was sold within 3 hours of being placed on the market. Notwithstanding that the full market value was achieved. From our very first contact we developed a rapport, which made everything so much easier and I have no hesitation in recommending you and your firm to any prospective clients.
Yours Sincerely
Eve Moore
Wed, 20 May 2009

Tim McCarthy, 4/3 Rocklands Rd, Wollstonecraft:

I have recently had the pleasure of having Stuart Howard sell a property for me. From the outset Stuart's honest, friendly nature and low pressure approach to a traditionally stressful process convinced me and my partner that he was the right agent to choose. He had good knowledge of the area, had a long history of sales experience and seemed passionate about his job. Stuart confirmed our early confidence in him through the sales process providing good feedback and ultimately selling our property for a great price. I would have no hesitation recommending Stuart to others and wish him continued success in the future.
Sincerely , Tim McCarthy.
Mon, 4 May 2009

Pat Bell, 6/224-230 Ben Boyd Road, Neutral Bay:

Dear Andrew, This letter should have been written weeks ago, but life seems to have been a bit hectic. Many Thanks for arranging the sale of my unit. I am most grateful. When I hear of some of the trials some people go through I count my lucky stars. Kindest regards and good wishes to you for the coming year. Sincerely Pat Bell.
Fri, 16 Jan 2009

Natalie Causley,  :

Hi Andrew, Gayle and Aaron,
Just a quick note to say thanks for all your help with the purchase of my little apartment. You all helped in some way and I really appreciate it.
I had my first sleep there last night and it was great - I'm really happy!
Merry Christmas and all the best for '09
Cheers
Natalie
Wed, 14 Jan 2009

Margaret McManus, 13 Holdsworth Ave, St Leonards:

Dear Stuart,
Just a short note to express my appreciation for the way you have handled the sale of my Mother's property at Holdsworth Ave. You have at all times conducted yourself in a friendly and professional manner and ensured that the necessary processes were as 'pain free' as possible to both my brother Robert and myself. Many thanks for a job well done.
Tue, 16 Sep 2008

Geoff McGirr MCG Enterprises Pty Ltd, 7/48 Ben Boyd Road, Neutral Bay:

Dear Sir/Madam, As an investor, I have been dealing in the property market for more years than I would like to admit. I write to compliment you on two people who I have dealt with in your office in Neutral Bay. I have been meaning to write for some time. Firstly in January 2007 and then in March of this year I requested your office to rent out a property of mine at 7/48 Ben Boyd Road. The first person was Caroline Carroll and the second Gary Bixley. I have found both to be most professional, courteous and efficient. I would like to point out that I have had many dealings with other agents on the lower North Shore. Two of these misplaced the keys to my properties to be leased, so it is a pleasure to find managers in the property rental department of this calibre. Would you please pass on to Caroline and In particular Gary my sincere thanks for getting the job done so effectively. I have because of these people recommended other property investors to your office. Yours faithfully Geoff McGirr MCG Enterprises Pty Ltd.
Mon, 16 Jun 2008

Amanda, 158 Kurraba Road, Neutral Bay:

Dear Fran,

Thank you so much for the hard work and incredible detail you put into the sale of 158 Kurraba Rd. All your advice was spot on - you were great and we were thrilled by the final result.
I am home now and recovering slowly but I would like one day to take up your offer of coffee or lunch together when i'm feeling well.

Thank you again,

Amanda
Thu, 12 Jun 2008

Joanne Goodman, 11/126 Shirley Rd, Wollstonecraft:

Dear Stuart

I wish to extend my thanks to you for your invaluable assistance on the most successful sale of my Crows Nest Property. I appreciate very much the thoughtful and considered advice and guidance you provided, not to mention your thoroughly professional, calm and no-nonsense manner, and the lengths to which you went to understand and accommodate my needs throughout the process. I could not be happier with the result. Best Wishes.
Thu, 22 May 2008

Jane Dillon, 16/36 Wycombe Road, Neutral Bay:

Colin and Andrew thank you very much for all your help in organising the sale of 16/36 Wycombe Rd. The service from both of you was more than professional and I appreciate your advice and assistance which went beyond my expectations. The sale went very smoothly and achieved a great price. I would be most happy to recommend your firm to anyone buying or selling and if the occasion arrises I look forward to using your services in the future. (Hope you found the keys I looked everywhere but no luck with the last set I had) Regards, Jane Dillon.
Wed, 14 May 2008

Arthur Pikler, 152 Kurraba Road, Neutral Bay:

Dear Andrew as administrator of my late mother?s estate I would like to personally thank you for the professional manner in which you conducted the sale of her house. Your marketing and advertising plan was most impressive and your progress reports after each open inspection were most helpful and appreciated. I was able to keep my sisters fully informed of the sale progress. I also would like to thank your father for the advice and his experience given to me. It was a pleasure doing business with you, and I would recommend your firm as a reliable and professional marketing agency. Once again, thanks Andrew. Sincerely Yours, Arthur Pikler.
Fri, 9 May 2008

Ana Coimbra, 7/1-5 Collaroy Street, Collaroy Beach:

I would like to thank you for all your help. I have been renting in the Northern Beaches for the last 10 years and it is very hard to find good Property Managers and I found you both very professional and responsive. Take care and I hope to rent or buy from you in the future.
Tue, 6 May 2008

Robin Rowe,  :

My Dear Fran,

It was an absolute delight for me to enjoy your company once again on friday last .

Of course, I wish you continuing success in your business. As I have said, you are a real master of real estate selling, wholly professional with the most valuable and endearing traits in your communications with and actions on behalf of your customers wether they be sellers or buyers - so warm, positive and energetic, honest and true with a great network of timely back-up help to improve the saleabitity of a property (painters, cleaners, furniture lenders etc.) - and, clearly, a very good negotiator. I feel lucky to have met you.

With warmest regards,
Robin
Tue, 8 Apr 2008

Eve Grzybowski, 12/360 Miller Street, Cammeray:

You are the most proactive agent I've yet encountered !
Fri, 28 Mar 2008

Lee Hogben, 18/16 Rangers Rd, Cremorne:

Hi Gary. Just want to say - have a great weekend and thanks for all your help in this matter. If more of the industry was like Croll Real Estate then it would have a much better reputation. Take care. Lee
Fri, 7 Mar 2008

Marcel Bruns, 16/61 Gerard Street, Cremorne:

I'm a rental tenant of Croll residing at the above address since 2 Feb 2008. Previously I rented through L J Hooker, Manly. This agency was a complete disgrace the way they operated, a forgettable experience. My experiences thus far with Croll First National has been nothing but a pleasure. I cannot speak highly enough of Gary Bixley & your receptionist Karen. Together, they have been friendly, efficient and more than accommodating to my needs. I wish to express my gratitude towards your agency and your staff. Your sincerely. Marcel Bruns
Mon, 18 Feb 2008

Previous tenant, 9/84 Kurraba Road, Neutral Bay:

Nina and I would like to thank you for being so efficient and accommodating to us during the 12 month period at Kurraba Road. We wouldn't hesitate to recommend you and Croll to anybody seeking to rent or sell.
Wed, 13 Feb 2008

Kate Crulci, 1/1 Nook Avenue, Neutral Bay:

Dear Andrew, recently I was accepted to lease an apartment through your agency in Neutral Bay. Having dealt with real estate agents in McMahons Point for three weeks, I was no less than disgusted at the treatment I received from each agency. Their staff were incredibly rude, extremely unhelpful, and inefficient. What a pleasant surprise it was to deal with your staff at Croll Real Estate!! From the moment Karen answered the phone, I was greeted with a friendly disposition and was offered kind and very helpful assistance! Gary was also very pleasant at the viewing of the apartment and I was accepted the next morning! I believe that this type of attitude stems from the top, and you should be congratulated on such a wonderful operation! People are often quick to judge, but rarely ever offer praise where appropriate! It is with this that I thank your staff for their assistance, and I look forward to dealing with the team at Croll in the near future. Kind Regards, Kate Crulci.
Fri, 1 Feb 2008

Ms Sinead O'Brien, 2/18 Grafton Street, Cremorne:

Andrew, ... Thanks again for all your help, your one in a million really, I dont reckon other agents are nearly as good as you. ... Trust your well, Kindest Regards, Sinead O'Brien.
Wed, 30 Jan 2008

Sai Fong Lim, 5/360 Miller Street, Cammeray:

Thank you Gary. I have heard stories about my colleagues' experiences with their real estate that were not pleasant. However, I believe the team at Croll and you are doing a wonderful job serving the clients and their tenants. Keep up the good work, I hope the business at Croll will continue to prosper.
Fri, 18 Jan 2008

Tyson Wienker, 6/13 Premier Street, Neutral Bay:

Hi Gary. Let me take this opportunity to say that our experience in dealing with you and Croll First National has been outstanding, we very much appreciate the efforts that you have undertaken while we have been overseas. Best, Tyson.
Wed, 9 Jan 2008

Alana Baker, 13/154 Ben Boyd Road, Neutral Bay:

We are looking, as our lease ends mid January, at renting a larger size apartment and would much pefer to deal with Croll than with anyone else as you have all been so wonderful to deal with!
Kind Regards, Alana
Thu, 3 Jan 2008

Caroline Audcent, 14/78 Spofforth Street, Cremorne:

Hi Gary. Thanks for all your help. You've been the best managing agent I have ever had. I will contact your office when I am ready to sell my place in West Ryde and buy in the Neutral Bay area. Cheers, Caroline
Tue, 4 Dec 2007

Ms Jennie Jobson, 3/58 Macpherson Street, Cremorne:

Andrew, I would like to thank you and all your staff personally, that I have dealt with over the years. You made it easy with both buying and selling and handling tenants in between (and they weren't all easy, that's for sure!!) I will always recommend you to my friends in the future and I wish you continued success. Kind regards, Jennie Jobson.
Fri, 9 Nov 2007

Nkik Cotter, 7/11 Murdoch St, Cremorne:

Thankyou....I have enjoyed living here and having to deal with a great property manager made it all the more easier. Thankyou very much for making renting here a great experience.
THankyou again Caroline Carroll
Sincerely, Niki Cotter
Fri, 9 Nov 2007

Georgi York, 11 Sailors Bay Rd, Willoughby:

Great Gary. See that is what I call service. Instant responses with friendly service and regard. We love dealing with you Gary, so if ever you go anywhere you must let Paul and I know. Thanks again. Georgi.
Fri, 2 Nov 2007

Mrs Pat Laurence, 1/45 Murdoch Street, Cremorne:

Dear Andrew, we would just like to express our gratitude for the way in which your company managed the rental of this property over the years. At all times we were kept fully informed and updated and your staff always returned calls and answered queries promptly. We would also like to thank you for your invaluable help and guidance during the sale of the property. We were thrilled with the auction price which is down to your advice on the timing of the sale. On every level you and your staffs professionalism is a credit to the company. We would be more than happy to recommend your services to any prospective customer for expert property management and excellent sales and marketing skills all at a very reasonable price. Best regards, Pat Laurence, Paul Steindl and Peter Steindl.
Thu, 25 Oct 2007

Mr Geoff Harvey, 9/20-26 Hume Street, Wollstonecraft:

Dear Andrew, I could not have wished for a better result! Efficient, professional and delivered the price. Well done. Regards, Geoff Harvey.
Mon, 17 Sep 2007

Fabio and Toni Baroni,  :

Hello Fran,

It is almost a month since we left Neutral Bay and we have not stopped.
We have settled into Hunters Hill and will start looking for a property to purchase around November.

Even though we have expressed our gratitude to you verbally for all your assistance, we would like to take this oppurtunity to write and tell you how delighted we were with your services.

From our first meeting when you identified those small and not so small details in our apartment that needed to be addressed in order to make our property market ready and help you to achieve the best outcome, Fabio and I were very impressed with your professional yet sincere approach.

We followed your advice regarding decluttering touching up here and dressing up there. We also followed your recommendations regardig tradespeople, such as Wes the painter and were more than satisfied with their price and quality workmanship.

The real suprise came when we asked you to handle the sale on a pre-marketing basis, no signage, no formal advertising, but simply with your existing client book by appointment. Our apartment sold at full price within one week with two interested parties ensuring that the best results were achieved. Much faster than we expected and indeed much sooner than we were prepared for!! Not only did you deliver on all you said and promised, but you indeed exceeded our expectations.

So, thank you Fran and we will be sure to recommend you and Croll's Neutral Bay,

Kind Regards

Fabio and Toni Baroni
Thu, 23 Aug 2007

Tim Helyar,  :

Hi Fran

Brilliant news! I am very pleased. Job very well done by you.. your commitment has been incredible! I appreciate everything you have done Fran.

Cheers

Tim
Thu, 23 Aug 2007

Ken Anderson,  :

Dear Fran,

You persevered. Thank you.
Your cheerful optimism kept our hopes alive through a dark winter of doubts on our part and a tough selling market.
Finally, you succeeded against the odds and achieved the price we had settled on in our minds before we had approached an agent.
Your professional bit friendly presentation, attention to detail and suggestions for making our unit more saleable greatly impressed us and potential buyers. You kept us constantly in touch with developments with your frank assessments so that we knew exactly where we stood.
The outcome is that we are now looking happily forward to the next stage of our lives Naturally, we highly recommend you to future clients: They should be so lucky.
Once again, thank you and best wishes for your future.

Ken and Jackie Anderson
Sun, 12 Aug 2007

Mrs Jenny Della Picca, 16 Grafton Street, Cremorne:

I couldn't recommend Andrew Croll highly enough. He was absolutely delightful to deal with and made the purchase of our property so easy. I only wish I had met Andrew before selling our house. I would have had no hesitation in using him for the sale. Thanks again for everything. Jenny Della Picca.
Fri, 3 Aug 2007

Mr David Gibbs and Mrs Judith Gibbs, 3/17 Claude Avenue, Cremorne:

Hello Andrew, Great news about the sale of our apartment!!! Thank you for your help in selling our apartment. We were very lucky to get this price.... We will certainly keep you in mind if we ever move back to the area in the future and will mention you to family and friends. Our very best wishes to you and your family. Kindest regards. David and Judy Gibbs.
Fri, 13 Jul 2007

Peter Linnet, 11/2 Gerard St, Cremorne:

Hi Caroline,
Thankyou for your appraisal of our unit. We have decided you are the best person to manage this propertyfor us. We appreciate your quick response, professionalism, fee structure and are happy with the return you believe is achievable. The fact you currently manage other units in the complex is an added bonus. Please let me know what is required by us and you when you need me to sign an agreement etc. We look forward to working with you.
Regards, Peter
Thu, 5 Jul 2007

Rachel & Andy Walsh, 6/35 Shellcove Road, Neutral Bay:

Gary. Thankyou so much for looking after us at No.6. We had a fabulous 5 years and all the better having you managing this block. Good luck with finding a new tenant. See you soon. Rachel & Andy.
Sat, 16 Jun 2007

Celine Healy, 6/115 Milson Rd, Cremorne Point:

Caroline,
I really appreciated the way you looked after me during my time with your organisation. Congratulations on doing your job really well and giving awesome service. Best wishes for the future. Celine
Sat, 16 Jun 2007

Fraser and Leah,  :

Hi Fran,

Thanks for all your hard work over the last few weeks (thanks to Neville also). It has been a pleasure working with someone so professional and courteous. Leah and I are very happy with the final outcome and we appreciate your efforts in coordinating everything.

I look forward to catching up with you again.

Kind regards

Fraser and Leah
Tue, 29 May 2007

Mr Angus Adair, 10 Shellcove Road, Neutral Bay:

Dear Andrew, I would like to provide this reference after your excellent service in assisting Rowena and I sell our house at 10 Shellcove Rd, Neutral Bay in March/April 2007. As you know the sale of this house was an emotional and difficult process for Rowena and I. We were very grateful for the care and compassion that you showed throughout the sale process. As well as your empathy, your professional knowledge of the market in the Neutral Bay area and your understanding of the timing of sales and the presentation of properties was excellent. During the sale process there was also an obvious commitment from yourself to ensure that we optimized the sale value of 10 Shellcove Rd. As you know Rowena and I are very pleased with the sale outcome. It is with this in mind that Rowena and I would strongly recommend your services to other prospective seller in the Neutral Bay area. Should such sellers wish to contact us for future references please feel free to call us on the number below.
(h 02 6771 1985)
Wed, 18 Apr 2007

Mrs Brenda Curtayne, 50A John Miller Street, Ryde:

Dear Andrew Croll, Thank you for looking after the sale of Aubin Street in your usual efficient manner. It has been a great and enjoyable association over many years and I wish you every success in the future as well as personal greetings, good health and happiness. Yours sincerely, Brenda Curtayne.
Sun, 10 Dec 2006

Mr David Day (SCECGS Redlands School), 272 Military Road, Cremorne:

Dear Andrew, I would like to take this opportunity to thank you for your support of the Redlands Westpac Art Prize. This years show was an unprecedented success and we at Redlands are very appreciative of your sponsorship. During the three weeks of the show we had a record number of visitors, four paintings were sold and the Redlands collection has grown with two more extraordinary works by Rodney Pope and emerging artist Beth Norling. One of the most successful aspects of the exhibition this year has been the introduction of special events at the gallery to coincide with the show. Robert Hughes presented his new auto-biography and delighted the audience with his memoirs. An art speaker series followed with some of Sydneys most informed and erudite art specialists leading the programme. There was lunchtime concert series, which lent a charming element to the splendid environment of the gallery. Finally, visiting artist in residence, Anne Cape, took her audience on a journey of creativity detailing her process as she worked. These mornings were also attended by Redlands students who gained tremendous insight and enjoyment watching Anne produce a series of works. Once again thank you and I look forward to continuing our partnership in this exceptional exhibition of contemporary Australian Art next year. Yours sincerely, David Day Director of Development Redlands School.
Wed, 29 Nov 2006

Bronwyn Slicer,  :

Fran,

Thank you for the lovely flowers, they have brightened up our slightly empty apartment!! I just wanted to say a big thank you for all of your help in purchasing our first place in Harriette Street. we appreciated your willingness to help us whenever needed. Thank you,

All the best for the future,

Bronwyn
Thu, 16 Nov 2006

Ms Chad Ananijev, Ms Chad Ananijev:

Dear Andrew, I would like to take this opportunity to thank you, Diana Baker & your staff for selling my Cremorne apartment. During the whole process, I found your team to be very professional, motivated, flexible and very considerate at all times. I especially appreciated this, as my son Dean had a knee reconstruction and we went through a very difficult and trying time. I would with absolute pleasure recommend your agency to my colleagues, family and friends. I wish you and your family all the best. Please pass on my regards to the rest of your team. Kind Regards, Chad Ananijev.
Fri, 20 Oct 2006

Danny Ptak, 3/16 Harrison Street, Cremorne:

Dear Andrew, I am writing this email to provide some feedback on your Associate Director of Property Management, Gary Bixley. Gary has managed one of my investment properties in Harrison Street for the past 3 years. His service over this time has been outstanding and is very hard to fault. He has shown a proactive approach to property management particularly with regard to rental return. He has an excellent relationship with my tenants and is efficient in resolving maintenance issues. I have several other investment properties in South Australia and receive nowhere near the service that Gary provides. If it was viable, I would have him manage all of my investment properties. Regards. Danny Ptak.
Mon, 9 Oct 2006

Ms Norma Purbrick, 23 Fremont Avenue, Ermington:

Dear Andrew, Thank you so very much indeed for all the effort, sweat, blood, tears and laughter you put into selling the units at Kirribilli and Cremorne. Feel I should re-imburse you for all the headache pills you must have bought. Without your unflappable help, feel sure my doubtful sanity would have teetered over the brink! Looking forward to thanking you in person when the next headache has settled down, All the very Best Wishes, Norma.
Mon, 18 Sep 2006

Mr George and Mrs Julie Carter, 14 Hipwood Street, Kirribilli:

To whom it May Concern, We the undersigned, George & Julie Carter of 14 Hipwood Street, Kirribilli have no hesitation at all in recommending Andrew Croll of Croll First National Real Estate, 179 Military Road, Neutral Bay, to act as selling agent for anyone who needs an agent to act for them in the sale of their property. Andrew did this for us in the sale of our property no. 14 Hipwood Street, Kirribilli. Not only was the sale a success but at all times Andrew proved to be courteous, prompt, approachable and very patient. We feel completely satisfied with his efforts in this regard. Thank you Andrew. George and Julie Carter.
Sun, 10 Sep 2006

Juliet Nievergelt,  :

Dear Fran,

Thank you very much for all your dedication and hard work in securing a sale for our property. We are definitely now a lot more relaxed and can now also look forward to moving to our new house.

It was great to see that four letter word SOLD plastered across the signboard this morning.

Talk to you soon,

Thanks,
Juliet
Tue, 5 Sep 2006

Mrs Elizabeth Meers, 32 Holman Street, Curtin:

Hi Andrew, I would like to thank you for all your advice, patience and help with selling my unit 12/64 Gerard Street, Cremorne. As was obvious, the world of real estate, as far as selling a property, was a place unknown to me, and I greatly appreciate you making the procedure as painless as possible. I originally bought my unit through Croll Real Estate 20 years ago and when eventually renting it out, had always received excellent service from yourselves in relation to property management. Your advice regarding refurbishment of the property before putting it on the market, was invaluable, and your personal attention including all those phone calls keeping me updated were wonderful. I was very pleased and surprised that the property sold within 3 weeks of placing it on the market and considering the real estate climate at the time, was very happy with the end result. I would highly recommend Croll Real Estate to anyone for their real estate needs, but in particular I can’t express again how grateful I am to you for all your assistance. Kind Regards, Elizabeth Meers.
Fri, 21 Jul 2006

Mr David Benn, 3/38 Churchill Crescent, Cammeray:

Many thanks for all your help and care in the process of selling, Andrew. Went quickly and sensibly without fuss. We have just arrived in the US and will be back in Sydney 11/8. Manly apt a bit of a construction site at the moment. Dont expect to be in till late Sept. Look forward to having you over for a drink when it?s presentable. All the best, David Benn.
Mon, 17 Jul 2006

Andy Boroky, 14/17 Grasmere Road, Cremorne:

Hi Caroline,
I have to say i had lost all interest in dealing with agents. However, I have been very impressed with your prompt and friendly service - they hired the right person for a change!. Thanks for all your help - very much appreciated.
Regards, Andy
Thu, 22 Sep 2005

Michael and Marion Harrison,  :

Dear Fran

Thank you for the excellent job you did in selling our home in Reynolds Street, Cremorne. Your help, support, patience and enthusiasm were unflagging.

Michael and I were extremely happy with the marketing campaign you devised, which generated a huge response. We felt the value you placed on our property was realistic and we were delighted with the sale price achieved.

The entire selling process was smooth and less stressful than any of our previous experiences in selling properties. We believe that this is due to your professionalism, experience and the warm encouraging attention you gave us.

We would recommend you and Croll to anyone planning to sell property on the lower North Shore.

Kind Regards

Marion Harrison
Wed, 31 Aug 2005

Carrie Glover, 2/19 Watson St, Neutral Bay:

Dear Gary,
I recently contacted Caroline Carroll with regard to a property that i own at 19 Watson Street, Neutral Bay.
To give you some background to the phone call, I manage my property myself and had put the rent up. Not having heard from my tenants by the givendate i assumed that they would be staying on, which is when i contacted 5 agents in the Neutral Bay area. As the property next door to mine is leased through McGrath i contacted them first. The property manager at McGrath and at several other agents were to say the least unprofessional, they sounded very young and inexperienced and did not inspire any confidence from me at all.

Out of those 5 agents, Caroline was the only one that promptly sent out the information that i required, she was also confident and professional in her manner and i immediately felt comfortable in engaging the services of Croll First National if i needed.

As it turned out my tenants are staying and I will continue to manage the property mayself, however I felt that should be aware of the excellent service that Caroline is providing. I have had several dealings with Real Estate Agents over the years and can honestly say that I've never been as impressed as this. I have several friends that own properties in the Neutral Bay and Mosman area and i have already passed on Caroline's details to them.
Thankyou and Kind Regards
Carrie Glover
Thu, 12 May 2005

Anne Richard, 2/20 Premier Street, Neutral Bay:

Dear Andrew Croll, Just a note to let you know how pleased I am with your agent, Gary Bixley. He has been courteous and professional at all times, and occasionally when I needed something done at the flat, it was done promptly. When I needed help initially to find a flat for myself and my dog, he was THE ONLY AGENT to even try to help me, for which I will always be grateful. It was a stressful time for me. Many thanks. Sincerely, Anne Richard
Wed, 11 May 2005

Mrs Biba and Mr Markus Von Ew, 12/90 Raglan Street, Mosman:

Andrew, Thank you for the successful sale of our unit 12/90 Raglan Street, Mosman. We finally got there and could not have done it without your professional campaign, keeping us closely informed the whole time with a fantastic outcome! Thank you! Kind Regards, Biba and Markus Von Ew.
Mon, 7 Mar 2005

Ms Helen Sneddon, 17A Addison Road, New Lambton:

Dear Andrew, This is a rather belated note to tell you how much I appreciate the way you sold my unit at 2/30 Benelong Rd, Cremorne. You were originally going to auction it and you put what I thought was a very optimistic reserve on it. However there was so much interest in it, while it was being painted that you managed to get an excellent offer in excess of the reserve price. I was very happy to settle for this and not have to go through the stress of an auction. Thank you for your efforts on my behalf. I’m now buying a lovely home with my partner up Maitland way and we move in January. So life is looking great again after a difficult year. Regards, Helen Sneddon.
Tue, 16 Dec 2003

Mr Ken and Mrs Jeanette Lue, 16 Pacey Avenue, North Ryde:

Dear Colin and Andrew, Sending a note of appreciation for handling the sale of our Uncle’s house at 51 Earle Street, Cremorne. The amount received was outstanding and if Lance were here now would have been overwhelmed with the result. We found you to be courteous and friendly with efficiency. Thank you both. Kind regards, Ken and Jeanette Lue.
Wed, 8 Oct 2003

Mrs Gwenda and Mr Ian Murdoch, 1/42 Premier Street, Neutral Bay:

To Andrew and Col, Congratulations on the great result on Thursday night. It was exciting from start to finish. Thank you both for all your hard work, it was wonderful: so appreciated by us all. We were so thrilled to see #57 go to such a delightful couple in Alex and Karen, hopefully they will be as happy as Uncle Ranee and Leone in their new home. Many thanks again, Gwen and Jan.
Sun, 28 Sep 2003

Ms Anosh Prasad, By Email:

Hello Andrew, How are you? Busy I guess. As things come to a close, in a few weeks time (hopefully), I thought I would share a few of our thoughts with you. Both my husband and I think you are the best agent we have ever come across. From the start you always answered our questions promptly and worked towards securing the property for us. You always returned our calls and always replied to our emails even if it was just to say ‘thank you’. We felt that we could trust and depend on you. You did not feed us with lies like a lot of the others do and it was a pleasure dealing with you. When my son is ready to buy a property of his own I am sure you will be the first person we will consult. So, thank you for all that you have done for us. My solicitor tells us that the present deal may be finalised earlier if all things run smoothly. I am certainly looking forward to owning the place. Thank you once again for being a professional, at the same time very approachable and friendly. It is nice knowing you. Regards, Armaity.
Sun, 21 Sep 2003

Mrs Elizabeth Cavill, No Address Provided:

To whom it may concern, My brother Ross Blackmore and I sold a property through Croll First National Real Estate, Neutral Bay late last year. Our agent was Andrew Croll whom we found to be very professional and personable. He was most informative and offered us sound advice. We were very delighted that he found a most suitable buyer, which resulted in a quick sale at an outstanding price. We can highly recommend Andrew. Elizabeth Cavill.
Tue, 21 Jan 2003

Mr Ross Blackmore, By Email:

Andrew, Denise and I would like to thank you for the kind gift of a “Cocktail” set. We will be taking it to our beach shack at Avoca where we will enjoy a cocktail or two on the deck watching the sun setting on Norah Head. We hope you have a fruitful 2003. Before closing…Andrew, Denise and I would like to put on the record that we found you to be very professional in the manner in which you handled the sale of mums unit. Regards, Ross Blackmore.
Thu, 2 Jan 2003

Ms Laura Kriznar, 84 Eastern Valley Way, Castlecrag:

Dear Andrew, Thank you again for a job well done on Saturday. A close call, but success by the close of day. Hope you enjoy this bubbly – perhaps with Monica on your day off – do you have them? Regards, Laura and Tatiana.
Wed, 26 Jun 2002

Mr Tony Nieland, 17 Milson Road, Cremorne Point:

Dear Andrew, Unit 10/6B Mosman Street, Mosman. Thank you for your letter advising me that Contracts have been exchanged. You achieved an excellent result for us in a very short space of time. I would like to express my appreciation of the amount of effort you put in on our behalf. Over the years I have bought and sold a number of properties. I don’t recall selling one in such a short space of time and with so little fuss. You made it very easy for us. Kind Regards, Tony Nieland.
Fri, 14 Jun 2002

Mr Hugh and Mrs Judy Davies, 78 McCall Avenue, Camden:

Dear Mr Croll, Re: 9/140 Wycombe Road, Neutral Bay. We would like to take this opportunity to thank you for selling our property so successfully. We are delighted that you were able to achieve such a good price, much higher than we anticipated. Thank you also for keeping us closely informed at all stages of the sale and for the professional manner in which you conducted the sale on our behalf. Yours Sincerely, Hugh and Judy Davies.
Mon, 27 May 2002

Mrs Joan Sheales, ‘Ulimaroa’ 630 St Kilda Road, Melbourne:

Dear Colin and Andrew, As we approach settlement of my unit in Bent Street, I wish to record my sincere appreciation and thanks to you both in representing our interests over the years whilst the property was being tenanted and during the recent sale. It is difficult to closely monitor an investment from afar, but I have always had the utmost confidence in you overseeing my interests and that of any tenant. Your staff’s adroitness in identifying exemplary tenants has made business very easy. More recently, your advice and conduct of a very quick campaign to provide a most satisfactory sale of the unit has been excellent. I look forward to future dealings with you both and again record my sincere thanks to you and your efficient staff. With best wishes, Yours sincerely, Joan Sheales, Chief Executive Officer, Australian and New Zealand College of Anaesthetists.
Wed, 22 May 2002

Mr Dan and Sandra Hutchinson, No Address Provided:

Dear Andrew, Sale of townhouse 7/22 Bent Street, Neutral Bay. We write to express our appreciation for your efforts in selling our property at the above address. Throughout the whole process from the initial establishment of the selling price and the selection of the marketing campaign most suitable to our needs, to the showing of the property to prospective buyers, to negotiations with the buyers and the finalisation of the sale you have acted with the utmost professionalism and consideration. Importantly, your advice and efforts resulted in our achievement of a selling price, which considerably exceeded our expectations. We have no hesitation in recommending you to intending sellers of property in the Neutral Bay area. Yours sincerely, Dan Hutchinson and Sandra Hutchinson.
Fri, 5 Apr 2002